Skip to main content

Need Help Using Spok Knowledge?

Internet Explorer is not supported. Please reload in Chrome, Edge, Firefox, or Safari.
Spok

Completing Basic Tasks in Spok Messenger

Basic tasks can be completed in Spok Messenger to help make navigating the software easier. For example, users can easily log out, exit the system, as well as view the system status for Spok Messenger.

Spok Messenger Client and Display Scaling

Some Windows systems may be configured to scale the screen resolution to enlarge on-screen text. This scaling may cause the Messenger Client to display improperly. For the best results, the display scaling should be set to 100%. NOTE: You may need to log out and log back in for Windows to update the display scaling.

M_Display Settings.PNG

 

Logging In

Login to use Spok Messenger.

  1. Access Spok Messenger. The Login screen displays.

  1. In the Name field, enter the username that you use to log into Spok Messenger.
  2. In the Password field, enter the password that is linked to the entered username.
  3. From the Server drop down menu, select the server that Spok Messenger runs on.
  4. From the Log In Via drop down menu, select one of the following options:

Messenger Authentication

Select this option if you would like to log in with your Spok Messenger username and password.

Windows Authentication

Select this option if you would like to log in with your Windows Active Directory (AD) username and password. If Windows AD manages the rights for users at your facility, the password that you enter to log into Windows is the same password that is entered to log into your Spok Messenger account.

Please note that when this option is chosen, you are not required to have a password linked to your Spok Messenger account because the universal password that is stored within Windows AD is used. If you update your Windows AD password, that password change is reflected in the password that is required to log into the Spok Messenger client. Therefore, if you change your Windows AD password, you must enter the new password into the Password field in the Spok Messenger client.

 

  1. Click Log in. You are logged into Spok Messenger.

 

Logging Out

Users can easily log out of Spok Messenger.

  1. Select File > Log Out. A confirmation dialog displays.
  2. Click Yes. You are logged out of Spok Messenger.

 

Exiting the System

The current windows that are open in Spok Messenger can be exited.

  1. Select File > Exit. Without warning, all of the open windows in Spok Messenger are exited.

 

Displaying Information About Spok Messenger

Information about Spok Messenger can be accessed.

  1. Select Help > About Spok Messenger. The version information is shown.
  2. Click OK to exit the dialog.

 

Viewing the System Status

The system status can be viewed in Spok Messenger.

  1. Select View > System Status. The Server Status dialog displays.
  2. From the system list, select the system for which you would like more information. The statistic and status information for the selected system displays in the fields.

 

Viewing the Server Status

When logged into Spok Messenger, the server status can be viewed.

  1. Access the desktop on which Spok Messenger is installed.
  2. View the bottom right-hand corner of the screen. The Server Status information displays.

Turning the Server On

The Spok Messenger server can be turned on by using the Server Status Monitor Tray Application.

  1. Left-click on the red Spok icon. A dialog displays.
  2. Select the Start Spok Messenger option. The Spok Messenger server is started and the box turns green.

 

Turning the Server Off

The Spok Messenger server can be turned off by using the Server Status Monitor Tray Application.

  1. Left-click on the red Spok icon. A dialog displays.

  2. Select the Stop Spok Messenger option. The Spok Messenger server is stopped.