Skip to main content

Need Help Using Spok Knowledge?

Internet Explorer is not supported. Please reload in Chrome, Edge, Firefox, or Safari.

Configuring Ports in Spok Messenger

A port in Spok Messenger provides the interface to communications equipment and monitoring systems. Spok Messenger provides routing and/or processing of data through ports. Each port passes data to a gateway. The gateway translates the appropriate protocol for processing. A port may only connect to one type of gateway. A gateway may translate and route data to one or many ports which are configured for that gateway's protocol.

The Ports configuration dialog is displayed by choosing the Ports menu option from the Interfaces menu. The Ports dialog provides information about the external connections that are configured on the system. Selecting a port displays its specific settings. Note that the settings may be different for each type of port.


Troubleshooting Note: All Ports for a Particular Protocol are Disabled

If all the ports for a particular protocol appear to be disabled for no apparent reason, check your license settings. Spok Messenger disables all ports of a particular protocol type if you have more ports configured than your license allows. This can happen if you install a new license key which allows fewer ports for a given protocol than the previous key.

To re-enable the ports of this protocol type, you should delete unneeded ports until you reach the limit imposed by your license key. You should then be able to save each port to a communications interface (e.g. COM port, TCP/IP port etc.) successfully.

In the event that there has simply been an error and you should still have all the ports your previous key allowed, contact your dealer and they issue you with a new license key.

Viewing Port Communications

Information on display type, data transmitted, and data received can be viewed in the Port Communications dialog.

  1. Choose Interfaces > Port Communications. The Port Communication dialog displays.
    Display Type Includes information on what type of display each port utilizes.
    Non printing characters display Includes information on how each port is viewed, including the option on how to show codes, show decimals, and to show decimals and alphanumeric characters.
    Data transmitted (red), received (blue) Includes information on what information is transmitted and received through the designated ports


Adding a Port

Before proceeding with adding ports to your Spok Messenger system, there are some essential prerequisites that need to be addressed:

  • Check your license options to ensure that you have an available port. If a spare port of the type you require is not available, contact your Spok Messenger distributor. 
  • Ensure your Spok Messenger server has the correct hardware configuration to support the setup of another port. 
  • Ensure that you have connected any required peripherals for the specific interface. For more information on connecting to the required peripherals for the specific interface, please refer to the relevant Installation and Configuration Guide document.
  1. Choose Interfaces > Ports. The Ports dialog displays.
  2. Click the New button to create a new port on the server. The fields become editable. NOTE: When creating a port that has similar properties to an existing one, select the port of similar type before selecting New. Details specific to that port only are required.
  3. Confirm the information entered is correct and click Save . The new port is saved.


Deleting a Port

A port that is no longer needed can be deleted from the list of ports.

  1. Select the port from the panel on the left that you want to delete.
  2. Click the Delete button in the dialog or press the delete key on the keyboard.
  3. If the port is currently in use by a gateway, a dialog similar to the following displays:
  4. If you want to continue with the deletion, remove the link to the gateway.
  5. Click the Delete button to delete the port.
  6. If you do not want to delete the port, click Cancel.
  7. If the port is not currently in use by a gateway, the port is deleted.


Port Types/Interface Protocols

Protocols are the different languages through which devices may communicate. Information received on a port is translated by a gateway which is designed to communicate via a particular protocol or to speak a particular language. Spok Messenger can be configured to communicate using the following protocols:

*Click the port name to open the page for each port.

AIM/ADM Includes information on what information is transmitted and received through the designated ports.
Alcatel This port allows connection to Alcatel PBX systems.
Ascom This port allows connections to Ascom systems.
Austco Setting up an Austco port allows the system to receive information from an Austco system.
Comp1/Comp2 Setting up a Comp1/Comp2 port allows the system to receive information from systems supporting the Comp1/Comp2 protocol. 
Database Update This port allows the receipt of information from the database
Generic Input Generic ports support the connection to a wide range of third party information sources for message dispatch via free form text input.
Generic Output Generic Output supports connection to a wide range of third party messaging equipment for message dispatch in arbitrary protocols.
MXPP The MXPP port allows connection to the MXPP Gateway, which is used to send messages to paging devices on which the Spok Mobile application is installed.
PBX PBX allows standard voice modems to be used as an Interactive Voice Response interface for sending messages.
Pocsag Pocsag allows connection to a paging transmitter via a dongle.

Remote Display

The Remote Display port allows connection to a variety of LED signs.

Scope Scope ports are used for sending and receiving messages from systems using the Scope protocol.
Script Script ports are used for sending and receiving messages from systems using custom Scripts.
Sedco Sedco is a proprietary interface that is used for some systems.
SMS SMS allows transmission of SMS messages via modem.
Spectralink OAI Spectralink OAI is a Proprietary DECT system used to send text messages to portable telephone handsets
TAP TAP is a device that is able to send or receive Telocator Alphanumeric Protocol (also known as PET).
TNPP TNPP is used in conjunction with the TNPP Gateway to provide a fixed, dialup, or TCP/IP connection to other TNPP network devices.
VitalCall The VitalCall port allows reception of events from VitalCall systems.