Skip to main content

Need Help Using Spok Knowledge?

Internet Explorer is not supported. Please reload in Chrome, Edge, Firefox, or Safari.
Spok

Configuring Gateways in Spok Messenger

 

Communication in Spok Messenger takes at least two steps into and out of the system. The most extreme is the port, which regulates physical protocol information and transfers it into and out of the server computer. The next step back towards the heart of the server is the gateway.

Gateways perform two functions. They primarily act as a protocol interpreter. Hence we have different types of gateways for different types of protocols. They also act as message “targets.” It is the gateway you select for contact which determines where messages go.

Some protocols require (or offer) very little configuration and so we only create a single gateway to which one or more ports are attached. Others allow a collection of multiple ports into multiple gateways, so that different gateway configurations may be defined yet each may still talk to multiple ports. Still others allow multiple gateways, but each is locked to a simple port.

 

Gateway Types

Spok Messenger supports many different protocols. Currently available gateways include:

*Click the name of each gateway to open the detail page.

AIM/ADM

The AIM/ADM gateway is used to connect to electrical signal sensors. 

Alcatel

The Alcatel gateway facilitates communication to Alcatel DECT handsets.

Ascom Ascom Gateways in Spok Messenger are used for communication between handsets that work in conjunction with Ascom OAPv4 and Ascom Wireless FreeNet Telephone Systems.
APDI Spok APDI Gateways are defined as destinations to receive database contact update information utilizing the Spok APDI protocol.
Austco

The Austco Gateway allows interaction with Austco based systems

Care Connect Gateway The Spok Messenger Care connect gateway is an outbound, managed gateway that supports the communication between Messenger and the Care Connect Platform.
Cisco Cisco Gateways are defined as destinations for sending messages to select models of Cisco IP phones that work in conjunction with Cisco Unified Communications Manager (CUCM).
Comp1/Comp2

Comp Gateways are used for sending and receiving messages from systems using the Comp 1 or 2 protocols.

Ekahau RTLS

The Ekahau RTLS gateway is an inbound/outbound gateway which is used for integration with the Ekahau real time location service system.

Email The Email gateway is used for relaying messages to email addresses and vice versa.
Generic

The Generic gateway is used for supporting many other simple line-based event reporting protocols.

MXPP

The MXPP Gateway is used to send messages to, and receive messages from, paging devices on which the Spok Mobile application is installed.

PBX

The PBX gateway allows users to send messages by dialing in from standard telephones.

Pocsag

The Pocsag gateway allows users to send messages to pagers using the Pocsag industry standard protocol.

Printer

The Printer Gateway allows printing of messages to a printer connected to the server.

Remote Display

The Remote Display gateway can be defined as destinations for sending messages to Remote Displays.

Reporting

The Reporting Interface gateway is used to configure communication with the Middleware Reporting server. 

Scope

Scope gateways are used for sending and receiving messages from systems using the Scope protocol. 

Script

Script gateways are used for sending and receiving messages from systems using the Script protocol. 

Sedco

The Sedco Gateway allows interaction with Gladstone and Microbase systems. 

SIP Events This gateway integrates Spok Messenger to the Rauland Repsonder 5 system via SIP protocol.
SMPP

This gateway allows sending of short messages via a SMPP service provider. 

SMS

The SMS gateway allows transmission of SMS messages directly via a modem. 

SNPP

SNPP Gateways are either clients or servers. 

Spectralink

The Spectralink gateway allows two-way interaction with the Wireless Telephone display, keypad, and telephony resource in order to provide text-messaging delivery and a terminal interface from the handset to software application features. .

TAP

The TAP (or PET or IXO) gateway allows interaction with either carrier level message transports (for SMS phones or wide area pagers) or allows you to act as a “carrier” by receiving TAP requests and translating them to other protocols.

TNPP

The TNPP gateway enables support of the TNPP paging network protocol.

VitalCall

The VitalCall gateway allows reception of events from VitalCall systems. 

Vocera VMI

Vocera VMI Gateways are defined as a connection to a Vocera communications server. Connections to multiple Vocera servers can be established by creating multiple Vocera VMI gateways. 

WCTP

WCTP gateways allow the sending and receiving of messages from WCTP. 

 

Editing and Deleting Gateways

The process for editing and deleting gateways is the same for each type of gateway.

Editing a Gateway

A Comp gateway can be updated as needed.

  1. Choose the Interfaces menu and the sub-menu for the gateway type you want to edit. The gateways screen displays.
  2. From the gateway list in the left pane, select the gateway that you want to change. The screen is populated with information about the gateway.
  3. Make the changes as needed.
  4. Click Save to save the changes.
  5. Click Close to close the screen.

 

Deleting a Gateway

A gateway can be removed if it is no longer needed. If the gateway is currently in use by a client, you must change the gateway assigned to the client or remove the clients before the gateway can be removed.

  1. Choose the Interfaces menu option and the sub-menu for the gateway type you want to delete. The Gateways screen displays.
  2. From the gateway list in the left pane, select the gateway that you want to remove. The screen is populated with information about the gateway.
  3. Click Delete.
  • If the gateway is not currently being used by a client, a warning dialog displays. Click OK to close the dialog.

  • If the gateway is currently being used by a client, the Gateway name gateway is linked screen displays. You must change the gateway assigned to the client or remove the clients before the gateway can be removed. Click Cancel to close the screen.

  1. Click Close to close the screen.