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Spok Messenger Gateways: Alcatel

Alcatel Gateways are defined as destinations for sending messages to Alcatel DECT, CSTA, and Web Services systems. An example of each type of mode is shown.

Name

The name that appears in the Gateway port list.

Enable Gateway

Determines whether or not the gateway is functional.

Split Long Messages

Causes messages longer than the maximum message length to be sent as separate sequential messages.

Mode

The mode selected to operate this gateway in. Each different mode displays a different set of options.

 

Adding a Serial Mode Alcatel Gateway

An Alcatel port must be created before an Alcatel gateway can be created. For information about creating an Alcatel port, please refer to Alcatel Ports. A description of the fields is shown below:

  1. Choose Interfaces > Alcatel. The Alcatel Gateways screen displays.
  2. Click New. The fields become editable.
  3. In the Name field, enter a name for the gateway.
  4. Choose the Serial mode option. The screen is updated to show the serial mode options.
  5. From the Port list box, select the Alcatel port you want to use. The Baud Rate, Data Bits, Parity, and Stop Bits fields are automatically populated. You can change these fields as needed.
  6. Choose the Split Long Messages option to allow messages longer than the maximum message length allowed to be sent as separate sequential messages.
  7. The Gateway enabled option determines whether or not the gateway is functional. It is convenient to disable this setting to temporarily stop messaging to the Alcatel device.
  8. Click Save to save the gateway. The gateway is saved.

 

Adding a CSTA Mode Alcatel Gateway

The CSTA interface is used for simple alarm/acknowledge messages to Alcatel CSTA enabled PBX's. Please refer to the list below for supported and unsupported handsets.

Supported:

  • IPTOUCH series 8, 9
  • Mobile IP TOUCH
  • Dect mobile 100, 200, 300, 400
  • ASCOM 9D24, 4035, 4037, 4068

 

Not supported:

  • SIP & Z Phone

 

  1. Choose Interfaces > Alcatel. The Alcatel Gateways screen displays.
  2. Click New. The fields become editable.
  3. In the Name field, enter a name for the gateway.
  4. Choose the CSTA mode option. The screen is updated to show the CSTA mode options.

  1. In the Server IP field, enter the IP address.
  2. Choose the Split Long Messages option to allow messages longer than the maximum message length allowed to be sent as separate sequential messages.
  3. The Gateway enabled option determines whether or not the gateway is functional. It is convenient to disable this setting to temporarily stop messaging to the Alcatel device.
  4. Click Save to save the gateway.

 

Adding a CSTA Mode with Web Services Alcatel Gateway

This interface uses the CSTA interface to deliver the messages to the phone handset, but also uses a Web Service interface to reprogram the handset's soft keys, to allow for a more sophisticated acknowledgement scheme, which also provides options to cancel, force escalate, and possible callback.

 

Defining Handsets

Each destination handset used with the Web Services mode must be defined before it can be used. In order to proceed with the soft-key programming, a login to the PBX is required along with the requisite licenses for manipulating of the PBX through the Web Services interface. The wording that is to appear with the soft-key option is what appears as the soft-key label for that option. The number for that option is the number used by the handset to dial back to the PBX when the user selects a soft-key function. This option is configurable as it is unknown ahead of time which number a particular PBX configuration has already assigned. The wording is modifiable to allow for a limited degree of customization.

  1. Click New. The fields become editable.
  2. In the Name field, enter a name for the gateway.
  3. Choose the Web Services mode option. The screen is updated to show the CST and Web Services mode options.

  1. In the CSTA Server IP field, enter the IP address.
  2. In the Web Services Server IP field, enter the web server IP address.
  3. In the Server Port field, enter the port number used by the web server.
  4. In the Response IP field, enter the IP address used when a response is received.
  5. Define the destination handsets.
  6. Click Handsets. The Alcatel Handsets screen displays.

  1. Click the New button. The fields can be edited.
  2. In the Destination field, enter the phone extension for the handset.
  3. In the Username field, enter the name of the person assigned to the phone extension.
  4. In the Password field, enter the password associated with the phone extension.
  5. Confirm the password by re-entering it into the Repeat Password field.
  6. In the Acknowledge, Cancel, Escalate, and Call Back fields, enter the soft-key labels for those keys.
  7. In the Number fields, enter the number used by the handset to dial back to the PBX when the user selects a soft-key function.

  8. Click Save to save the entry. The entry is saved and displays in the list.

  9. Repeat the process to define more destination headsets.

  10. Click Close to close the screen.

  1. Choose the Split Long Messages option to allow messages longer than the maximum message length allowed to be sent as separate, sequential messages.
  2. The Gateway enabled option determines whether or not the gateway is functional. It is convenient to disable this setting to temporarily stop messaging to the Alcatel device.
  3. Click Save to save the gateway.