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Creating and Managing Devices in Spok Messenger

A device in Spok Messenger is defined as a single recipient of a message. Information about a device is entered in the Devices screen. A name for the device, device type, address, gateway, department, and other information can be specified.

A device may be a specific person or a job function, such as “Team Lead” or “Nursing Supervisor.” When a device is created for a job function, the message is received by the person that is performing that job function when the message is sent.

Adding Devices

New devices can be added into the database as needed.

  1. Choose Edit > Devices. The Devices dialog displays.
  2. Click New. The fields are cleared so a new device name can be entered.
  3. In the Name field, enter the name that should display on the main recipients list.
  4. In the Address field, enter the address for the device. The entry depends on the gateway selected and may be a pager capcode, a mobile telephone number, or an email address.
  5. From the Send via list box, select the gateway that messages to this device are sent through.
  6. From the Receiver type list box, select a device option:
    ALPHA PAGE: Full text messaging is supported by this device.
    EMAIL/UNFILTERED: Full text messaging is supported by this device.
    NUMERIC PAGE: Only digits and some limited punctuation characters may be sent.
    TEXT TO SPEECH: Text-To-Speech is used to translate the message.
    TONE ONLY: No text may be sent to this device.
  7. From the Route drop down, choose the desired route through which the device should communicate. For example, MXPP gateways in the Spok Messenger system have the ability to communicate with the Fusion Event Management Module through configured routes. If you would like a device to communicate through a route from an MXPP gateway in the Messenger system to the Fusion EMM, you would choose that previously configured route from the Route drop down.
  8. In the Local ID field, enter an internal number used to reference this device. The system automatically assigns the next available ID. Local IDs must be unique. Entering a duplicate Local ID causes an error and the next available free Local ID is offered. Please note that a Local ID can include up to 10 numbers. In addition, leading zeros can be used.
  9. From the Department list box, select a department. This is an optional field used to categorize this device for statistical, filtering, or billing purposes.
  10. From the Time/date stamp list box, select a time/date stamp option. This selects the method of automatic time/date stamping for every message sent to this device. It may be one of the following:
    NONE: No stamp. Messages are sent “as is.”
    TIME ONLY: The time of initiation is pre-pended to every message.
    DATE ONLY: The date that the message was sent is pre-pended to every message.
    TIME AND DATE: Both the time and date of message initiation is pre-pended to every message.
  11. From the Tone Override list box, select a beep tone option. This is an optional field which sets a fixed beep tone for this device. If set to NONE, then different tones may be sent to this device. If set to a specific tone, then only that one tone is played with messages to this device.
  12. In the Notes field, enter any notes or comments. This is a free form field that may be used to annotate pertinent facts regarding this device. There is a limit of 1,000 characters for this field.
  13. Choose the Priority contact option if all messages to this device should be sent as soon as possible. Any messages sent to this device are thus added to the front of the pending messages queue.
  14. Choose the Require message stamps option to automatically prepend every message sent to this device with an incrementing sequence number.
  15. Choose the Hidden in the paging screens option to prevent users from sending manual pages to this device. This setting may be useful for devices whose messages are initiated by a third-party device.
  16. Choose the Prohibit paging from PBX option to prevent users from sending messages to this device via the telephone-paging interface.
  17. Choose the Assign to Staff Member option if you would like to allow the use of this device within Staff Allocation.
  18. To enter information into the Units field, click Edit Units . The Units assigned to <> field displays. The Units field defines the units that this device is assigned to. This feature is used in Staff Allocation.
  19. In the Units assigned to <> field, move the units between the Units and the Units assigned to this user fields. The Units field describes the available units that can be assigned to the user. The Units assigned to this user field shows the units that are already assigned to this specific user.
  20. When you are finished assigning units to the specified user, click OK . You are returned to the Devices dialog where the newly assigned units display. 
  21. Click Save to commit the changes to the database and save the record. The new device displays in the device list.

 

Configuring a Spok Mobile Device (MXPP Gateway)
  1. Choose Edit > Devices. The Devices dialog displays.
  2. Enter the following information:

    Name

    In the Name field, enter a name to describe the WCTP device.

    Address

    In the Address field, enter the phone number for the device. Please note that only numbers should be entered into this field.

    Send via

    From the Send via drop down menu, choose the MXPP gateway created for the Spok Mobile connection.

    Receiver type

    From the Receiver type list box, choose the Spok Mobile option.

    Local ID

    In the Local ID field, enter an internal number used to reference this device. The system automatically assigns the next available ID. Local IDs must be unique. Entering a duplicate Local ID causes an error and the next available free Local ID is offered. Please note that a Local ID can include up to 10 numbers. In addition, leading zeros can be used.

    Department

    From the Department list box, choose a department. This is an optional field used to categorize this device for statistical, filtering, or billing purposes.

    Time/date stamp

    From the Time/date stamp list box, select a time/date stamp option. This chooses the method of automatic time/date stamping for every message sent to this device. It may be one of the following:

    None: No stamp. Messages are sent “as is.”

    TIME ONLY: The time of initiation is pre-pended to every message.

    DATE ONLY: The date that the message was sent is pre-pended to every message.

    TIME AND DATE: Both the time and date of message initiation is pre-pended to every message.

    Alert Profile Override

    From the Alert Profile Override list box, choose a beep tone option. This is an optional field which sets a fixed beep tone for this device. If set to NONE, then different tones may be sent to this device. If set to a specific tone, then only that one tone is played with messages to this device.

    Notes

    In the Notes field, the Edit Notes button can be clicked. When the Edit Notes button is clicked, the Notes dialog displays, allowing you to add, edit, and delete notes for the device.

    Priority

    Choose the Priority option if all messages to this device should be sent as soon as possible. Any messages sent to this device are thus added to the front of the pending messages queue.

    Require message stamps

    Choose the Require message stamps option to automatically prepend every message sent to this device with an incrementing sequence number.

    Hidden in the paging screens

    Choose the Hidden in the paging screens option to prevent users from sending manual pages to this device. This setting may be useful for devices whose messages are initiated by a third-party device.

    Prohibit paging from PBX

    Choose the Prohibit paging from PBX option to prevent users from sending messages to this device via the telephone-paging interface.

    Assign to Staff Member

    Choose the Assign to Staff Member option if you would like to allow the use of this device within Staff Allocation.

    Units

    To enter information into the Units field, click Edit Units. The Units assigned to <> field displays. The Units field defines the units that this device is assigned to. This feature is used in Staff Allocation.

  3. Click the Registration button. The registration dialog displays.

  4. To view or change the registration of the device to the Spok mobile server, click View/Change Registration . A browser window opens and displays the Spok Mobile registration page. For more information on registering a Spok Mobile device, see the Configuration Guide Spok Messenger for Spok Mobile.

  5. To sync the registration, click Sync Registration . This button can be pressed multiple times to display updates to the registration. This is helpful when registering a new device to determine that the registration was successful.

 

Configuring WCTP Devices
  1. Choose Edit > Devices. The Devices dialog displays.
  2. Enter the following information:

    Name

    In the Name field, enter a name to describe the WCTP device.

    Address

    When HTTPS for Secure Messaging is checked in the  WCTP Gateway configuration screen, the outgoing connection will be made on a secure connection.  Attaching a protocol to the @//wctp_service_url  will override the WCTP Gateway HTTPS for Secure Messaging setting. For more examples of address formats for WCTP, see WCTP Address Examples below.

    • Example: @http://wctp_service_url 

    Send via

    From the Send via drop down menu, choose the WCTP option.

    Receiver type

    From the Receiver type list box, choose the Alpha Page option.

    Local ID

    In the Local ID field, enter an internal number used to reference this device. The system automatically assigns the next available ID. Local IDs must be unique. Entering a duplicate Local ID causes an error and the next available free Local ID is offered. Please note that a Local ID can include up to 10 numbers. In addition, leading zeros can be used.

    Department

    From the Department list box, choose a department. This is an optional field used to categorize this device for statistical, filtering, or billing purposes.

    Time/date stamp

    From the Time/date stamp list box, select a time/date stamp option. This chooses the method of automatic time/date stamping for every message sent to this device. It may be one of the following:

    None: No stamp. Messages are sent “as is.”

    TIME ONLY: The time of initiation is pre-pended to every message.

    DATE ONLY: The date that the message was sent is pre-pended to every message.

    TIME AND DATE: Both the time and date of message initiation is pre-pended to every message.

    Alert Profile Override

    From the Alert Profile Override list box, choose a beep tone option. This is an optional field which sets a fixed beep tone for this device. If set to NONE, then different tones may be sent to this device. If set to a specific tone, then only that one tone is played with messages to this device.

    Notes

    In the Notes field, the Edit Notes button can be clicked. When the Edit Notes button is clicked, the Notes dialog displays, allowing you to add, edit, and delete notes for the device.

    Priority

    Choose the Priority option if all messages to this device should be sent as soon as possible. Any messages sent to this device are thus added to the front of the pending messages queue.

    Require message stamps

    Choose the Require message stamps option to automatically prepend every message sent to this device with an incrementing sequence number.

    Hidden in the paging screens

    Choose the Hidden in the paging screens option to prevent users from sending manual pages to this device. This setting may be useful for devices whose messages are initiated by a third-party device.

    Prohibit paging from PBX

    Choose the Prohibit paging from PBX option to prevent users from sending messages to this device via the telephone-paging interface.

    Assign to Staff Member

    Choose the Assign to Staff Member option if you would like to allow the use of this device within Staff Allocation.

    Units

    To enter information into the Units field, click Edit Units. The Units assigned to <> field displays. The Units field defines the units that this device is assigned to. This feature is used in Staff Allocation.

     

  3. After all desired information is entered, click Save . The device is saved.

WCTP Address Examples

The WCTP address can be entered in any of the following forms:

Acceptable Address Expands To
joe@123.45.67.89 joe@123.45.67.89:80/wctp
joe@asis.com joe@wctp.asis.com:80/wctp
joe@//asis.com joe@asis.com:80/wctp
joe@asis.com/appl joe@wctp.asis.com:80/appl
joe@asis.com:4000 joe@wctp.asis.com:4000/wctp
joe@wctp.asis.com:80/wctp joe@wctp.asis.com:80/wctp

Testing the Device

After a device has been assigned, you can test the device to make sure it is working properly and is able to receive messages.

  1. Choose Edit > Devices. The Devices dialog displays.
  2. From the device list, select the device you want to test. The information for that device displays in the available fields.
  3. Click Test to send a small test message to the recipient. The Message Status form displays information about the test message and whether the message was successfully sent and received.

Editing Devices

Existing devices can be edited. Please note that more than one device may be edited simultaneously. This feature is particularly useful for changing one parameter for several devices without repetition.

  1. Choose Edit > Devices. The Devices screen displays.
  2. Choose the device to be edited from the list on the left. The information for that device is populated in the fields.
  3. Change the desired information.
  4. Click Save. The changes are saved. 

 

If the Device is Not Automatically Saved

  1. When the Yes button is clicked, the Local ID Clash dialog displays if the device is not automatically saved. This dialog indicates that the Local ID entered is not unique to this device.
  2. Choose the desired options from the three options listed.
  3. Click OK. The device is saved.

Closing the Devices Screen Before Saving

  1. If the Devices screen is closed before a changed record has been saved, the following warning appears, giving you the choice to save the changes, discard the changes, or return to editing the device.
  2. Choose the desired option. The device is saved or discarded.

 

Viewing a Device with a Disabled Gateway

If a device is assigned to a gateway that has been disabled, the Send Via field will display ‘(disabled)’ next to the gateway name.

 

Editing Group Memberships

The Member of screen can be used to both view and edit the groups to which a device belongs. Groups in a device's Member of list are the groups of which devices are members. The Not a member of list is the list of groups of which devices are not members.

 

Changing the Members of a Group

  1. In the Group Memberships of dialog, groups’ memberships can be changed. To edit the groups’ membership, transfer the groups between the Member of and the Not a member of lists. This can be done by selecting groups and clicking on the arrow buttons, or by double-clicking on a group in the lists.
  2. Choose Edit > Devices. The Devices screen displays.
  3. Click Member of. The Group Memberships of dialog displays.
  4. Choose the group whose membership you want to change. To choose a group, highlight the group from the list.
  5. Click Arrow to move the group between the Member of and Not a member of fields.
  6. When the editing is complete, click OK to save the changes or click Cancel to forget the changes. You are returned to the Devices screen.
  7. To save the changes made to the group membership, click Save in the Devices screen.

Deleting Devices

An existing device can be deleted.

  1. Choose Edit > Devices. The Devices dialog displays.
  2. Choose the device to be deleted from the list. When the device is chosen, it becomes highlighted.
  3. Click Delete on the screen or press the delete key on the keyboard to delete the device. A warning dialog displays.
  4. Click Yes to delete the device.

 

Deleting Recipients With Links

If the device is linked to other information, you are advised in a dialog. To continue, click Delete .

 

Viewing Devices

Devices that exist in the system can be viewed.

  1. Choose View > Devices. The Devices dialog displays, showing all of the existing devices.
  2. To sort the devices by category, click the headers of the category you would like to organize the devices by.
  3. If desired, choose one of the following options:

    Export

    Allows the full list of devices to be exported to a tab separated text file. Click export, enter a filename or navigate to a file, select the columns you want, and click OK.

    OK

    Closes the Devices window.