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Performing a Site Survey in Spok Messenger

A site survey allows you to set up Spok Messenger to periodically transmit test messages while you walk around the area covered by the transmitter inspecting the quality of message coverage. This feature allows you to in effect set a repeating free-form message. Just one person is required for a site survey.

NOTE: A free-from page enables you to send a message to a contact that is not currently in the system.

The message you want to send can be specified, as well as how often the message should be sent, to which address, and through which gateway. You can also specify a message type, such as alphanumeric page, numeric page, or an email.

Once this information has been specified, you can start the site survey. The message is sent at the time interval specified, which is measured in seconds. You can choose to manually send a message at any time, and to stop the survey when completed.

  1. Choose Interfaces > Site Survey. The Site Survey screen displays.
  2. In the Send Message field, enter the text of the message you want to send. The text should be acceptable to the message type selected in the Message Type list box, such as a numeric message if the selected type is numeric page.
  3. In the Every…seconds field, enter the time interval at which the test message should be sent. The time interval is measured in seconds. The default is 30 seconds.
  4. In the To address field, enter the address of the device to which the message should be sent. The address should correspond to the message type selected in the Message Type list box. For example, if a pager message type is selected, the pager phone number should be entered in the To address field. If the email message type is selected, the email address should be entered in the To address field.
  5. From the Through gateway list box, select the gateway option through which the message should be sent. This is the gateway that you want to test.
  6. From the Message Type list box, select the type of device to which the test message should be sent.
  7. Choose the Priority message option if the message should be sent as a priority message. This puts the message to the front of the message queue (superseding other non-priority messages, and allows the quickest transmission available).
  8. Click Start to start the site survey. The message is sent, and a countdown is shown in the title bar for the remaining seconds until the message is sent again.
  9. Click Send Now to manually send the message. The time interval starts at the beginning for the countdown each time the Send Now button is clicked.
  10. Click Stop to stop sending the test message.
  11. Click Close to close the Site Survey screen.
  12. The messages sent during the site survey can be reviewed in the Message Status dialog. Choose View > Message Status to display the Message Status dialog.
  13. If desired, click one of the following buttons:

Button

Description

End

Choosing a message and clicking the End button prevents a message from continuing to try to send.

Delete

Choosing a message and clicking the Delete button deletes the chosen message from the list.

Recycle

Choosing a message and clicking the Recycle button recycles the text of the message and enters the message text into the main Spok Messenger screen so the message can be edited and resent from that screen.

Resend

Choosing a message and clicking the Resend button resends the chosen message.

Close

Clicking the Close button closes the Message Status screen.

 

If Errors Occur

If you find that you are receiving corrupted messages (or no messages at all) and you have determined that your configuration is correct and the messages ARE being sent out (for example by checking the Message History information), then the problem is likely to be related to signal degradation (for wireless transmitters) or link cable problems (for TCP/IP or serial port transmissions). Some options to consider for improving transmission quality include:

  • Choose another antenna for the transmitter.
  • Position the antenna in a higher location or some other location that provides a clear line of site to all areas you wish to cover.
  • Reduce the length of cable between the Spok Messenger machine and the transmitter, or install Line Drivers to increase the signal strength of messages sent via cable.
  • Reduce the length of cable connecting the transmitter to the antenna.
  • Use a shielded cable to connect the transmitter to the Spok Messenger machine and the antenna to the transmitter.
  • Replace transmitter with a more powerful external transmitter. Make sure your transmitter complies with local regulations governing transmission power.

If problems still persist or you are unsure how to diagnose your problem, contact your local Spok Messenger dealer for assistance.