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Sending Messages with Spok Messenger

Messages can easily be sent to various different devices through Spok Messenger. The main dialog, which displays when Spok Messenger is accessed, is the main location where users can create and send messages to different devices.

 

Manual Paging

The Spok Messenger client provides rapid message dispatch and access to configuration information. The Manual Paging screen displays when you log in. The screen below automatically displays when Spok Messenger is accessed.

To send a message from the Spok Messenger’s main screen, follow the steps listed below:

  1. Access the Spok Messenger’s main screen. The Spok Messenger dialog displays.
  2. In the Message to send field, enter the message you want to send.
  3. From the Recipients list, select the person or group of people you would like to receive the message.
  4. If you want the time inserted into the message, click Time . The time is inserted into the message text.
  5. If you want the date inserted into the message, click Date . The date is inserted into the message text.
  6. If you want the message to be marked as a priority message, click Priority . The message is marked as a priority.
  7. Click Send. The message is sent.

 

Sending a Message

A message may be sent directly to a recipient using the Client window. To send a message the following steps must be taken.

Selecting recipients:

Recipients

Select one or more recipients from the Recipients list. This is performed by highlighting a recipient with the mouse or using the arrow keys on the keyboard. Additional recipients may be added by selecting the first recipient in the range, holding down the shift key, and clicking on the last contact in the range.

Local ID

If enabled, you may directly enter the Local ID of a single recipient in the Local ID field. If a valid number is entered in this field, the corresponding recipient appears highlighted in the Recipients panel. Please note that a Local ID can include up to 10 numbers. In addition, leading zeros can be used.

Note

Only 10,000 recipients are visible in the manual paging screen. Very large databases may need to be managed by placing contacts into departments and filtering department views per user.

 

Viewing the Selected Recipients

The recipients that are selected to receive a message can be viewed in the Selected Recipients dialog.

  1. Select  View > Selected Recipients. The Selected Recipients dialog displays.
  2. View the selected recipients for the created message in the dialog.
  3. Creating a message: Enter the Message to be sent in the Message To Send box.

Time

The current time may be included as part of the message by clicking Time. This appends the time to the end of the current message.

Date

The current date may be included as part of the message by clicking Date. This appends the date to the end of the current message.

Common

A predefined common message may be inserted into the Message to send box by clicking Common and selecting a desired message.

Priority

The message may be designated as priority if required by clicking Priority. This may already be selected if all selected recipients have been defined as a priority.

Notes

Clicking Notes pops up a window with information on the selected recipient(s), as entered in their Notes sections. 

Clear

To clear the Message to send window, click Clear.


Sending the message: On completion of selecting the recipient(s) and developing the required message, it is ready to be dispatched. Ensure that all information is correct before sending.

Send: When clicking Send, the message is queued and dispatched to the recipient(s).

Sending...: When a message is being cued to be sent, its progress can be monitored on the Spok Messenger Client via the Sending.... box. On completion, the recipient(s) are deselected and the Message to send window is cleared.

Message History: Spok Messenger transparently sends the message to the required recipient. If a problem exists, the user is notified via the Message History window. If the message contains invalid characters for the recipient type (for example, alphanumeric characters destined for a numeric pager), the message window opens to advise that this is the case.

 

Free Form Single Shot Paging

Sometimes you may need to send a message to someone, but no device has been configured for that person. If you do not need to send to that person again, you can spare yourself the effort of creating a contact, sending the message, and deleting the contact by using this dialog.

The following fields are available for configuration:

  1. Select File > Send Free Form. The Send message to Once Off Target dialog displays.
  2. In the Message Text field, enter the text you wish to send.
  3. In the To Address field, enter the address of the target device. Its format depends on the selected gateway. For example, it could be a capcode for a pager, a mobile phone number, or even an email address.
  4. From the Through Gateway list box, select the gateway through which the message is to be forwarded.
  5. From the Message Type list box, select the type of message. This depends on the gateway.
  6. The Priority Message options determine whether or not to send the message on the priority queue.
  7. Click Send to send the message.