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Spok

R2 feature text changes

Setting your availability (mobile)

Location: https://knowledge.spok.com/Spok_Knowledge_Admin_Resources/Reuse/Care_Connect_Platform_Reuse/Messaging

To avoid receiving notifications when you receive a new message, you can set your availability to "Do Not Disturb."

  1. Tap the Spok_Go_Mobile_Profile_icon.png icon at the bottom of the screen to display your profile.
  2. Tap the spok-go-mobile-availability.png dropdown to display the available status options.
  3. Tap spok-go-mobile-dnd.png

While your availability is set to Do Not Disturb, you will not receive notifications of incoming messages. To set yourself to Available again, tap in the Availability dropdown.

Setting your availability (Web)

Location: https://knowledge.spok.com/Spok_Products/Spok_Care_Connect_2019/Go/Web_Browser/Direct_and_Group_Messaging

To avoid receiving notifications when you receive a new message, you can set your availability to "Do Not Disturb."

  1. Tap spok-go-web-profile-icon.png at the top of the screen to display the Profile menu.
  2. Tap the spok-go-web-availability-dropdown.png dropdown to display the available status options.
  3. Tap spok-go-web-dnd.png  to set your availability to Do Not Disturb.

While your availability is set to Do Not Disturb, you will not receive notifications of incoming messages. To set yourself to Available again, click spok-go-web-available.png in the status options.

Enabling or disabling mute override (mobile)

Location: https://knowledge.spok.com/Spok_Knowledge_Admin_Resources/Reuse/Care_Connect_Platform_Reuse/Notifications

You can enable Spok Go to override your device's mute settings. If mute override is enabled, Spok Go will play a notification tone when you receive a new message, even if your device's notification settings are set to Do Not Disturb. If mute override is disabled, Spok Go will follow your device's notification settings.

NOTE: This is not the same as the "Do Not Disturb" availability status, which you can set through your profile. The "Do Not Disturb" permission here is a system setting on your device, which determines whether an app can override the device's Do Not Disturb setting.
  1. Tap the Spok_Go_Mobile_Profile_icon.png icon at the bottom of the screen to display your profile.
  2. Tap spok-go-mobile-notification-settings.png  to go to the Notification Settings screen.
  3. If your Android device is not configured to allow Do Not Disturb access for Spok Go, you may be prompted to go to your system settings to enable Do Not Disturb permission. spok-go-mobile-enable-system-dnd.png
  4. If your device is configured to allow Do Not Disturb permissions for Spok Go, the spok-go-mobile-mute-override-toggle.png setting will appear on the Notification Settings screen.
  5. Tap on the Mute Override setting to enable it. The Notification Volume control will appear. Tap and drag the volume slider to set the volume of the notification sound that will be played when you receive a new message while the device is set to Do Not Disturb.
    spok-go-mobile-mute-override-notification-volume.png

Enabling or disabling mute override (Web)

Location: https://knowledge.spok.com/Spok_Products/Spok_Care_Connect_2019/Go/Web_Browser/Message_Notifications

You can use Spok Go's web interface to enable Spok Go to override your mobile device's mute settings. If mute override is enabled, Spok Go will play a notification tone on your mobile device when you receive a new message, even if your mobile device is otherwise set to mute. If mute override is disabled, Spok Go will follow your mobile device's notification settings.

  1. Click spok-go-web-profile-icon.png.
  2. Click to enable the feature.
    1. If mute override is already enabled, click to disable it.

The  icon indicates that the mute override feature is not currently enabled. Clicking this icon will enable it.

The  icon indicates that the mute override feature is currently enabled. Clicking this icon will disable it.

Adding a subject (mobile)

Location: https://knowledge.spok.com/Spok_Knowledge_Admin_Resources/Reuse/Care_Connect_Platform_Reuse/Messaging

New step 3 in Sending a Message to One Person and Sending a Message to a Group:

3. In the Subject field, enter an appropriate subject for your new conversation. The subject will be displayed for that conversation in the Inbox, and at the top of the conversation when it is opened. If you do not enter a subject for a conversation, the subject will default to the text of the first message.

Adding a subject (Web)

Location: https://knowledge.spok.com/Spok_Products/Spok_Care_Connect_2019/Go/Web_Browser/Direct_and_Group_Messaging

New step 3 in Sending a New Message to One Person and Sending a New Message to a Group:

3. In the Subject field, enter an appropriate subject for your new conversation. The subject will be displayed for that conversation in the Inbox, and at the top of the conversation when it is opened. If you do not enter a subject for a conversation, the subject will default to the text of the first message.

Silencing a conversation (mobile)

Location: https://knowledge.spok.com/Spok_Knowledge_Admin_Resources/Reuse/Care_Connect_Platform_Reuse/Messaging

To silence a conversation, do the following:

  1. Swipe left on the conversation in your Inbox to expose the Silence and Hide buttons.
  2. Tap the Silence button. The spok-go-mobile-silence.png icon will appear next to the conversation.

While a conversation is silenced, you will not receive notifications when new messages are received in that conversation.

To unsilence a conversation, swipe left on the conversation again and tap the Unsilence button.

Silencing a conversation (Web)

Location: https://knowledge.spok.com/Spok_Products/Spok_Care_Connect_2019/Go/Web_Browser/Direct_and_Group_Messaging

To silence a conversation, do the following:

  1. Move your mouse over the conversation in your inbox. The spok-go-web-silence-off.png icon will appear.
  2. Click the spok-go-web-silence-off.png icon to silence the conversation. Note that while a conversation is silenced, a blue spok-go-web-silence-on.png icon remains visible.

While a conversation is silenced, you will not receive notifications when new messages are received in that conversation.

To unsilence a conversation, click the blue spok-go-web-silence-on.png icon again.

New texting options

This will not have a section of its own.

Location: https://knowledge.spok.com/Spok_Knowledge_Admin_Resources/Reuse/Care_Connect_Platform_Reuse/Messaging

Adding to the paragraph under Sending a New Message.

When you send your message, Spok Go will automatically add hyperlinks when it recognizes web addresses, email addresses, and 10-digit phone numbers in your message.