Picture Path not Found

Overview

If customer is receving a path not found error, and it is giving the path for the picture file, confirm that the file path is correct. 

In this case, the path \\slh-medicall points to their old fileshare, and it has been replaced with a new server, so we need to update the path to the new server. 

Error: 76 Path not found. \\slh-medicall\amcom\console\images\6000388.jpg At FrmMainProfile DialANumber by AG

Resolution/Topic

To locate all records with the old path, if the server is \\slh-medicall\amcom, run

select * from xnfrq where frqtype = 'PT' and frqnumber like '%slh-medicall\amcom%'

Use the below SQL query to update the file path for all of the records. Note in the case, we are switching from 'slh-medicall\amcom' to 'slh-park\spok'. 

Set frqnumber = REPLACE(frqnumber, 'slh-medicall\amcom', 'slh-park\spok')

where FrqType = '%pt' and frqnumber like '%slh-medicall%'

Then you can rerun the select statement to verify the frqnumber field updated correctly.