Skip to main content
Click here if you are having trouble viewing this site
Older versions of Internet Explorer will not support certain site features. Chrome, Safari, Firefox, and Edge will provide the best experience.
Resources
Spok

Where is the Security Code for IVR Paging Stored?

  1. Last updated
  2. Save as PDF

Overview

NOTE FOR PUBLISHER - THE SCREEN SHOT BELOW IS FROM THE MEDICALL USERS GUIDE SO SHOULD BE ABLE TO USE THIS AS AN EXTERNAL ARTICLE

For instance,  customer dials the IV number, enters pagerid when prompted but is then prompted for a security code.  Where can the security code be reset? 

Resolution/Topic

The security code is stored in the Password field under the Main Profile tab in the Profile record.  

clipboard_e07dc7a5ff5e10ed5fa5523b51163545b.png

The password is used with the pager ID to log into other Spok applications, such as WebXchange, PageServer, the IVR system, and Flash Alert. The password is confirmed in a separate screen when the profile is saved.

Related Defects:

N/A

 

KB65146