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Problems Dialing from the 916 Area Code

Overview

Calls originating from the 916 area code are not complected and failing to dial out after February 10, 2018

Resolution/Topic

After February 10, 2018, calls originating from the 916 area code will need to be dialed as follows: 1+ area code + telephone number (1 888-888-8888).
Calls originating from the 916 area code will fail after February 10, 2018 if the number dialed does not include 1 + area code + telephone number.

If customers in the 916 area code are using automatic dialers, the automatic dialers will need to be reprogrammed to dial using the new procedure.

Dialing 9-1-1 Unaffected: Consumers can still dial three digits to reach 911. Other three-digit codes, such as 211, 311,411, 511, 611, 711, and 811, can also be dialed with just three digits where they are available.

Related Defects:

N/A

 


KB34754