Troubleshooting 'CTI forcefully rejected' Error for Users/Operators

Overview

Article will help users/operator troubleshoot issues in Smart Console when receiving the ‘CTI forcefully rejected’ error when launching the software.  These Tips may resolve the issue without the need of contacting Spok for support.  These steps are helpful if the service has been previously running without issue and you are getting this message after restarting the computer or being away for a short period.  If this is a new software install, other steps may need to be taken to resolve the issue.

Resolution/Topic

2 processes to try and restart manually:

From within the Smart Console Program:

1. With Smart Console open, click on Admin menu at the top of the screen. 
2. In the dropdown menu, you will see the option ‘Reconnect CTI’, click on that
3. A message box should appear on your screen saying, “CTI service has successfully reconnected”.  If you see that with no other errors everything should be working properly and you may continue to work.

From within the Windows Services menu:

1. In your Windows start menu, type in ‘services’ and click on the services option that appears in the results list and a box similar to the picture below will show on your desktop. 
2. Scroll down the list of services and find for the CTI service. Can either be ‘Amcom CTI Service’ or ‘Spok AES CTI Service’.
3. Click on the proper service and left of the list shout read ‘Start this service’. Click right on Start.  You should see the service successfully start.  Log into Smart Console to verify everything is working properly

If after following these steps and you are still having issues please call Spok support (800) 420-9705 for additional assistance.