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Spok

Wrong Printer is Shown in Smart Console - Smart Console

Overview

When using Smart Console for printing, the incorrect printer is shown in the address bar of the browser along with an error message. Until this is resolved, printing will not be available to the impacted Smart Console workstation(s)

Resolution/Topic

Access the profile.cfg file and look for the hostname of the incorrect server. Replace the incorrect hostname with the correct hostname.

If Smart Console is open, close and reopen the application.

Test by attempting to print. The correct hostname should be shown and printing options should also now be present.

 

Related Defects:

 

 


KB36383