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Spok

Message Notifications

This article describes the types of message notifications you will see within Spok Go as well as how to enable or disable notifications.

Overview

Spok Go uses several types of notifications to alert you when you receive a new message or alert. By default, the Spok Go displays notifications in a pop-up window and in the conversation tab. Only pop-up notifications can be enabled or disabled.

For data privacy, the pop-up notification displays only the sender's name as well as the time the message was sent.

Notifications are displayed only if you are signed in to Spok Go. 

 

Type of Notification Description
Pop-Up Displays for each new message or alert. Only the sender's name and time of the message are displayed. You can enable or disable pop-up notifications. 
Conversation Tab Displays the total number of new messages. Alerts and tasks are not included in this number.

Enabling or Disabling Pop-Up Notifications

Within the browser that you are using, you can enable notifications from the browser settings. Access the browser settings, or click the gear icon on the message notification to enable or disable pop-up notifications.

Spok_Go_Web_Notification.png

Internet Explorer 11 does not support browser/pop-up notifications from Spok Go. To receive notifications, you can download and install the Spok Go desktop application. See Spok Go Desktop Application for more information.

Enabling or Disabling Mute Override

You can use Spok Go's web interface to enable Spok Go to override your mobile device's mute settings. If mute override is enabled, Spok Go will play a notification tone on your mobile device when you receive a new message, even if your mobile device is otherwise set to mute. If mute override is disabled, Spok Go will follow your mobile device's notification settings.

  1. Click spok-go-web-profile-icon.png.
  2. Click spok-go-web-mute-override-enable.png to enable the feature.
    1. If mute override is already enabled, click spok-go-web-mute-override-disable.png to disable it.

The spok-go-web-mute-override-enable.png icon indicates that the feature is currently disabled. Clicking on this icon will enable it.

The spok-go-web-mute-override-disable.png icon indicates that the feature is currently enabled. Clicking on this icon will enable it.