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Spok

Message Notifications

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This article describes the types of message notifications you will see within Spok Go as well as how to enable or disable notifications.

Overview

Spok Go uses several types of notifications to alert you when you receive a new message or alert. Spok Go displays notifications about new messages in the Inbox, but you can configure browser pop-up notifications as well.

For data privacy, pop-up notifications do not display the subject of the message or any of its text, only the sender's name and the time the message was sent.

Notifications are displayed only if you are signed in to Spok Go. 

Enabling or Disabling Pop-Up Notifications

Within the browser that you are using, you can enable notifications from the browser settings. Access the browser settings, or click the gear icon on the message notification to enable or disable pop-up notifications.

Spok_Go_Web_Notification.png

Internet Explorer 11 does not support browser/pop-up notifications from Spok Go. To receive notifications, you can download and install the Spok Go desktop application. See Spok Go Desktop Application for more information.

Configuring Mobile Mute Override

You can use the Spok Go desktop client to allow Spok Go to override your mobile device's mute settings. If Mobile Mute Override is enabled, Spok Go will play a notification tone on your mobile device when you receive a new activity, even if your mobile device is otherwise set to mute. If Mobile Mute Override is disabled, Spok Go will follow your mobile device's notification settings.

  1. Click your profile picture at the top right of the screen to display your profile information and settings.
  2. Click Enable Mobile Mute Override to allow Spok Go to override your mobile device's mute setting. If mute override is already enabled, click Disable Mobile Mute Override to disable it.

Reminder Notifications

Your organization can set up reminder notifications based on priority. If your organization chooses to configure reminder notifications, you will receive additional push notifications until you read the message.

Your organization can configure how many reminder notifications you receive.