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Spok

iOS Device Settings for Spok Mobile

Use the guidance on this page to configure your iPhone for Spok Mobile.

 Recommended iOS Device Settings  for Spok Mobile 

iOS 11 currently has a defect that causes apostrophes to appear as question marks in Spok Mobile messages composed on devices running iOS 11. Until Apple provides a fix for this, users can disable the Smart Punctuation feature on their personal device: Settings > General Keyboards > Smart Punctuation toggle OFF.

iOS Device Settings

Config-uration 

Steps

Control
Center
Icons
(iOS 11)

Cellular data

ON

Settings > Cellular > Cellular Data toggle ON

Cellular_Icon_iOS_11_Control_Center.png 

Wi-Fi

ON

Settings >
Wi-Fi >
Wi-Fi 
toggle ON

Wifi_Icon_iOS_11_Control_Center.png

Airplane mode

OFF

Settings > Airplane Mode toggle OFF

Airplane_Icon_iOS_11_Control_Center.png

Notifi-
cations

ON

Settings > Notifications >
Spok Mobile >
Allow Notifications toggle ON

Not
Applicable

Do Not Disturb mode

OFF

Settings >
Do Not
Disturb
> Manual toggle OFF

DoNotDisturb_Icon_iOS_11_Control_Center.png

Back-ground App Refresh

 

ON

Settings > Spok Mobile > Background App Refresh toggle ON

Not
Applicable

Low Power Mode

 

OFF

Settings > Battery > Low Power Mode toggle OFF

Low_Power_Modei_Icon_iOS_11_Control_Center.png

Sounds 

ON

Settings > Sounds > device volume is set under RINGER AND ALERTS

Keep the device volume on and set to a clearly audible volume

Volume_Icon_iOS_11_Control_Center.png

The term "toggle" refers to the following button in the iPhone's Settings menus:
toggle.png 

 

Disabling Spok Mobile Notifications on Apple Watches 

Spok Mobile does not support the Apple Watch. However, Spok Mobile notifications are automatically sent to the Apple Watch if the Watch is integrated with a system which uses Spok Mobile for iOS. This results in the notification appearing on both your Apple Watch and your non-Watch device. For information about how to disable automatic notifications on Apple Watches, see How to Disable Spok Mobile Notifications on the Apple Watch. For more detailed information about Apple Watches, please refer to Apple’s technical documentation.