Adding and Managing Tenants

When you choose the Administration|Tenants|Tenants menu option in the Spok Hosted Administration interface, you have the ability to view, add, edit, license, and delete tenants. 

Tenants in the Spok Hosted Administration system represent multiple sites. For example, tenants can represent entire hospital organizations that are made up of smaller geographic locations called “sites.” More specifically, “Hospital ABC” could have an “ER Building” and an “OBGYN Building.” In this situation, “Hospital ABC” would be the tenant because it is the larger organization structure that is made up of multiple sites. The “ER Building” and the “OBGYN Building” are sites within that tenant.

A tenant is an organizational layer of data between a customer and a site. A customer is someone who has purchased Spok products, and most often they will be a hospital or a network of hospitals. And sites are smaller geographic locations that make up a customer. Here are two example scenarios:

• “ABC Hospitals” purchases the Spok Mobile product. They are added as a customer with a name of “ABC Hospitals.” The “ABC Hospitals” customer has an entire network of hospitals, and they will be managing data in two separate data centers for all of its hospital locations. The two data centers where the information is stored for all of their hospital locations are considered tenants, and the data centers are entered as tenants in the Manage Tenants page. And the separate hospital locations of the “ABC Hospitals” customer, such as Dallas and Minneapolis, are considered sites. And these sites are associated with the appropriate tenant.

• “Hospital ABC” purchases the Spok Mobile product. They are added as a customer with a name of “Hospital ABC.” The “Hospital ABC” customer has only one location with separate buildings, and they will be managing data in a single data center. The data center where the information for each of the hospital’s buildings is stored is considered a tenant, and the data center is entered as a tenant in the Manage Tenants page. And in this case, the tenant should be added with the same name as the customer. The separate buildings of the “Hospital ABC” customer, such as the ER Building and the OBGYN Building, are considered sites. And these sites should be associated with the “Hospital ABC” tenant.

The tenant grid, which is the list of available tenants that are currently being managed in the system, can be refreshed, searched, rearranged, and reordered. For more information on navigating the tenant grid, please refer to Getting Started.

Existing tenants that are in the system can be viewed in the Manage Tenants screen.

1. In the Spok Hosted Administration interface, choose the Administration|Tenants|Tenants menu option. The Manage Tenants screen displays, showing the tenant grid.

New tenants can be added to the system.

1. In the Spok Hosted Administration interface, choose the Administration|Tenants|Tenants menu option. The Manage Tenants screen displays, showing the tenant grid.

2. In the Manage Tenants screen, click Add . The Create Tenant screen displays.

3. In the Name field, enter a unique name for the tenant.
4. From the Language list box, select the language that should be used by the tenant. The options are: Bulgarian, English, French, German, Italian, and Spanish.
5. From the TimeZone list box, select the time zone that should be used. The time zone is assigned by default to user profiles when a new profile is created.
6. In the Enterprise URL field, enter the fully qualified domain name (FQDN) or IP address of the customer’s Premise system (Example: http://FQDN_or_IP_Address).

7. From the Customer Name drop-down menu, select the appropriate customer.

To narrow down the options, you can begin typing the desired customer name. The list will filter out any options that don’t match your entry.

8. From the Long Date Format and Long Time Format fields, select the long date and time formats.

The long date format includes the day, month abbreviation, and full year (i.e. 25 Feb 2014).

The long time format includes the hour, minutes, and seconds, as well as AM or PM notation (i.e. 1:22:24 AM).

9. From the Short Date Format and Short Time Format fields, select the short date and time formats.

The short date format includes the day, month, and year in number format only (i.e. 02/25/2014).

The short time format includes only the hour and minutes (i.e. 01:22).

10. Scroll down to the Applications and Features section.

11. Enable the Spok Mobile option if this tenant has purchased Spok Mobile.
12. Enable the Client Initiated Messaging option if the devices at the site should have the ability to send Spok Mobile messages to other devices with Spok Mobile. If this option is disabled, users do not have the ability to initiate messages to other Spok Mobile application users. Instead, they can only respond to incoming messages on their devices. This option must be purchased by the site before it can be enabled.
13. Enable the Display “From” Field option if the devices at the site should display a From field at the top of incoming Spok Mobile messages. For example, when Spok Mobile application users receive an incoming message on their device, there is a From field at the top of the message that includes who sent the incoming message. If this field is disabled, users do not have the ability to view who sent the incoming message to their device. This option must be purchased by the site before it can be enabled.
14. Add sites to this tenant if necessary.