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Spok

Getting Started

This section describes how to perform basic tasks such as accessing and logging into the Spok Hosted Administration system, navigating grid pages, and viewing help and version information.

Finding Your Login Information

There are three groups of users for this system, and each of these users has access to all of the tabs in the Spok Hosted Administration system. The usernames are as follows:

  • support
  • psg
  • admin

Passwords associated with each of these usernames are available upon request.

Logging In

Before you can access the Spok Hosted Administration interface, you must log into the system. You must be on your site's LAN (or connected to it over a VPN) in order to connect to the administrative interface.

  1. Open a browser window.
  2. Access the Spok Hosted Administration Login page by going to this location: https://<FQDN>/Web or http://<FQDN>/Web. The Login page displays.

The Login page automatically displays after a new installation is completed. Keep in mind that the Spok Hosted Administration system can take up to 90 seconds to load after a new installation is completed.

  1. In the Username field, enter your username.
  2. In the Password field, enter the password that is linked to the entered username.

  1. If you would like the system to remember your login credentials the next time you access the Spok Hosted Administration’s Login page, enable the Remember Me? option.

  1. Click the Login button. You are logged into the system and the Spok Hosted Administration’s Home screen displays.

Forgetting a Login Password

If you forget your login password, please contact your Spok representative or click the Forgot password? link in the Login screen.

  1. Open a browser window.
  2. Access the Spok Hosted Administration’s Login page by going to this location: https://FQDN_or_IP_Address/Amcom/Web or http://FQDN_or_IP_Address/Amcom/Web. The Login page displays.

  1. In the Username field, enter your username.
  2. Click the Forgot password? link. When you click the Forgot password? link, an email is sent to hosted.monitoring@spok.com, indicating that you forgot your password. The team who manages this email account will contact you with new password information.

Logging Out

You can log out of the Spok Hosted Administration system at any time by clicking on the Log Out button in the upper right-hand corner of the interface.

  1. Access any screen within the Spok Hosted Administration system.

  1. Click Log Out. You are logged out of the system and the Login screen displays.

Using Pages with Grids

Pages with grids have a variety of functions to help you use and navigate them. In the Spok Hosted Administration system, there are three pages with grids:

  • Manage > Mobile > Devices
  • Administration > System Configuration > Customers
  • Administration > System Configuration > Tenants

Refreshing Pages

To help ensure that you are displaying the most current information, pages with grids can be refreshed within the Spok Enterprise Administration interface.

  1. In the Spok Hosted Administration interface, navigate to a page with a grid. In this example we chose Manage > Mobile > Devices. The Manage Devices screen displays, showing the device list.

  1. Scroll to the bottom of the page. The Refresh button displays.

  1. Click Refresh in the lower, left-hand corner of the screen. The information is refreshed.

Navigating Grids

On pages with grids, you can navigate to additional pages if necessary.

  1. In the Spok Hosted Administration interface, navigate to a page with a grid. For example, Manage > Mobile > Devices. The Manage Devices page displays the device list.

  1. Navigate to the bottom, left-hand corner of the screen.

  1. Perform the desired action, as described below.

Return to the first page of the device list. Regardless of what page you are on in the device list, you are returned to the first page when this button is clicked.

Return to the previous page of the device list. For example, if you are on page 3 of the device list, you are navigated to page 2 of the device list when this button is clicked.

Go to the next page of the device list. For example, if you are on page 4 of the device list, you are navigated to page 5 of the device list when this button is clicked.

Go to the last page of the device list. For example, if you are on page 5 of the device list and there are a total of 15 pages, you are navigated to page 15 when this button is clicked.

Viewing Page Numbers

You can view the current page number you are on.

  1. In the Spok Hosted Administration interface, navigate to a page with a grid. In this example, we chose Manage > Mobile > Devices. The Manage Devices screen displays, showing the device list.

  1. Navigate to the bottom, left-hand corner of the screen. The number that displays shows the page number that you are viewing.

Performing a Basic Search

Pages with grids can be searched to help find specific list items. Please note that, on the Manage Devices page you can only search by username, on the Manage Device Groups page you can only search by name, and on the Manage Integration Settings page you can only search by name.

  1. In the Spok Hosted Administration interface, navigate to a page with a grid. In this example we chose Manage > Mobile > Devices. The Manage Devices screen displays, showing the device list.

  1. Click in the Search box at the top of the Manage Devices page.

  1. Type the username you would like to search for. Options begin to display as you type.

  1. Select the appropriate option from the drop-down list. That particular device displays.

To view all devices again, delete the text in the search box and click the search button.

Rearranging Grid Headers

Grid headings can be rearranged to show in any order.

  1. In the Spok Hosted Administration interface, navigate to a page with a grid. In this example, we chose Manage > Mobile > Devices. The Manage Devices screen displays, showing the device list.

  1. Click on a heading (such as Username, Email Address, Group, etc.) that you would like to move.

  1. Drag the heading to the desired location. In this example, we want the Email Address heading to display first, so we need to drag that heading to the left.

  1. Once you have dragged the heading to where you would like it to go, let off on the mouse. The heading now appears where you dragged it to.

Organizing List Items

The list items can be organized by category. For example, the categories that are included in the device list table are: Username, Email Address, Internal ID, Group, Device Type, Client Version, Registration Status, and Commands.

A column can be organized in alphabetical, reverse alphabetical, ascending, or descending order by a certain category (i.e. Device Type). To sort the table, click on the table heading of the field by which you want to organize the table. Please note that one click organizes the column alphabetically or in ascending order and two clicks organizes the column in reverse alphabetical or descending order.

Multiple fields can be sorted at the same time. For example, if you would like to sort the Username column, click the header once. The column is sorted. Then, if you would also like to sort the Email Address column, click on that header. The second column is sorted as well.

The Commands column cannot be sorted.

Performing Advanced Searches

Items can be searched by category. For example, the categories that are included in the device list table are: Username, Email Address, Internal ID, Group, Device Type, Client Version, Registration Status, and Commands.

You are able to search for specific keywords within each category. To do so, click on the symbol next to the field in which you would like to search. When the symbol is clicked, a search dialog displays.

  1. In the Spok Hosted Administration interface, navigate to a page with a grid. In this example, we chose Manage > Mobile > Devices. The Manage Devices screen displays, showing the device list.

  1. Click on the icon next to the category by which you want the devices searched. The Filter drop-down menu displays.

  1. In the Filter dialog, choose one of the following options from the first drop down menu:

Is equal to

Choose this option if the value that you are entering into the field is the value that you would like to display in the search results.

Is not equal to

Choose this option if the value that you are entering into the field is a value that you do not want to display in the search results.

Starts with

Choose this option if the value that you are entering into the field is a value that you would like to display at the beginning of the search results.

Contains

Choose this option if the value that you are entering into the field is a value that you would like to be included in the entered information.

Does not contain

Choose this option if the value that you are entering into the field is a value that you would not like to be included in the entered information.

Ends with

Choose this option if the value that you are entering into the field is a value that you would like to display at the end of the search results.

  1. In the first field, enter the information that corresponds to the information that is entered into the first drop-down menu.
  2. From the second drop-down menu, choose one of the options described in the table above.
  3. In the second field, enter the information that corresponds to the information that is entered into the second drop-down menu.

  1. Click the Filter link. The search results matching your filters display.

Accessing Help Information

An online help file can be accessed by clicking on the question mark icon located in the upper right-hand corner of each screen.

Viewing Version Information

At the bottom right-hand corner of each screen is a small Build Info link. Hover over this link to view your system’s build number, year, database, and release number.