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Implementing Spok Mobile 4.5

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Prerequisites

Read and complete the Pre-Implementation Guide for Spok Mobile 4.5.
Ensure that the information provided in the Project Workbook has been completed by the Project Manager and the customer for this implementation.
All network connections have been established and all servers can be accessed.
Review What's New for Implementations of Spok Mobile 4.5.

Helpful Links

Spok Mobile Environment
Product Compatibility Selection Tool
Care Connect 1.9 Hardware Reference
Spok Mobile Product Data Sheet

Implementing Spok Mobile

Step	Description	Resource
1.	Preparing to Implement Spok Mobile 4.5 Pages: 3 CCS Installer 1.9 Prerequisites Spok Mobile Pre-Implementation Configurations This page explains pre-implementation configurations Spok PSG will perform to set up a shared Asset Directory and configure the Microsoft Distributed Transaction Coordinator Settings for SQL Server mirroring or AlwaysOn (if applicable). Spok Mobile Pre-Installation Requirements This topic outlines the steps that must be completed prior to a Spok Mobile implementation for Spok Care Connect 1.9.
2.	Implementing the Spok Mobile 4.5 Server A Spok PSG representative will use these implementation steps to install and configure Spok Mobile on the Spok Mobile Server which resides in the DMZ. Pages: 7 Installing Spok Mobile Services These instructions are for installing Spok Mobile services using the Care Connect Suite Installer. Installing the Spok Mobile Message Monitoring Service The page provides Spok PSG Representatives with the procedure to install the Spok Mobile Message Monitoring Service on Spok Mobile servers. Converting the PFX Certificate to PEM Certificates for the Spok Notification Framework This procedure must be completed following the installation of Spok Mobile at customer sites where the Spok Notification Framework will be used to support non-GCM Android devices. This procedure is completed by a Spok PSG professional to convert PFX format certificates to the three PEM format certificates needed to make the framework secure via TLS. Configuring Spok Mobile Settings and Devices These pages contain the steps for configuring Spok Mobile 4.5/1.9 settings and devices. Optional Spok Mobile Configurations In addition to the standard, required configurations that must be done for every implementation of Spok Mobile, optional configurations can also be performed. This section includes information on the different configurations that can be set up for the Spok Mobile product. Post-Implementation Considerations These articles provide information on things to consider after implementing Spok Mobile. Resetting IIS on the Spok Mobile Server During Care Connect Suite implementations that include Spok Mobile, Spok implementers should log out and reset IIS on the Spok Mobile Server once it has been installed and configured.
3.	Configuring Integrations with Other Spok Products This guide contains steps for configuring system integrations as part of the implementation of Care Connect. Pages: 8 Adding an Integration This topic contains steps for adding an integration in Spok Enterprise Administration. Adding a CTRM Integration This topic contains instructions for adding a CTRM integration in Spok Enterprise Administration. Adding a MediCall Integration This topic contains instructions for adding a MediCall integration in Spok Enterprise Administration. Adding a Smart Suite Integration This topic contains instructions for adding a Smart Suite integration in Spok Enterprise Administration. Adding a Spok Console Suite (Intellisuite) Integration This topic contains instructions for adding a Spok Console Suite (Intellisuite) integration in Spok Enterprise Administration. Deleting an Integration This topic contains instructions for deleting an integration from Spok Enterprise Administration. Editing an Integration This topic contains instructions for editing an integration in the Spok Enterprise Administration. Viewing Existing Integrations This topic contains instructions for viewing integrations that are automatically installed and configured as part of a standard Care Connect Suite installation.
4.	Setting up a High Availability Spok Mobile Environment Pages: 5 Care Connect 1.9 Port Requirements Configuring SQL Server Redundant Mirroring Sessions This topic includes information for setting up and configuring SQL Server Redundant Mirroring Sessions for use in the Care Connect Suite. F5 Load Balancer Recommendations for Spok Mobile This article explains how to configure the F5 Load Balancers for a High Availability Spok Mobile 4.4 environment. Setting up a Highly-Available Spok Mobile 4.5 Environment This procedure is used by Spok PSG representatives to set up a highly available environment for the Care Connect and Spok Mobile servers during the implementation of Spok Mobile 4.5. Setting up RabbitMQ for an HA Spok Mobile Implementation This procedure is used by Spok PSG resources to configure RabbitMQ for Spok Mobile environments that have both High Availability and the Spok Notification Service, which delivers messages to non-GCM Android devices.

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