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Spok

Viewing Existing Integrations

You can view existing integrations on the Spok Enterprise Administration page. Some integrations are automatically installed and configured as part of a standard Spok Services installation, and in most cases these integrations should not be modified. To view these default configurations, navigate to the Spok Enterprise Administration interface, then select Administration > System Configuration > Integration to view the Manage Integration Settings screen. This screen shows the integration grid.



The integration grid contains the following columns:

Name

The Name column contains the name of the system to which Spok Mobile is integrating.

Remark

The Remark column contains any additional information which can help clarify the integration service. This clarification information could include any notes or reference information that should be associated with the service that is being created.

Type

The Type column contains the integration type.

Default System

The check box in an integration's Default System column is only selected if the integration is configured as the default system for Spok Mobile. If multiple systems are set up in Spok Mobile, the system will use the “default system” before calling services on other systems.

Initialized

The Initialized column shows whether the Spok Mobile devices which are registered with the system being integrated with have the required database mappings. These mappings are created after the integration record for the host system has been created. This column will display a check mark if the connection between Spok Mobile devices and the host system meets defined requirements. In this case, a successful integration record is established between Spok Mobile Services and the host system, and the required database mappings are set up for all registered Spok Mobile users at that site. This icon also indicates that the required database mappings for the integration have been created.

For example, a host system has 20,000 registered Spok Mobile users registered to a version 3.5 of Spok Mobile Services. This site gets upgraded to a newer version of the host system that is being used and to a newer version of Spok Mobile Services (4.0+). During this upgrade, all of the 20,000 registered Spok Mobile users must have at least one record (mapping) in the database, enabling them to use additional functionalities like updating their status and updating their site location on the client.

If the connection between Spok Mobile Services and the host system meets defined requirements, but an integration record is currently being established between Spok Mobile Services and the host system, or has not yet been set up, the Initialized column will display an animated loading icon. This icon also indicates that the required database mappings for integration are in the process of being created.

While the Initialized column for an integration record displays an animated loading icon, you cannot edit or delete the record.

When the Initialized column for an integration record displays an animated loading icon, the Spok Mobile server will experience downtime. Basic product functionalities, such as registrations and messaging, may not function correctly if database mapping records have not been created.

In order to establish an initialized connection between Spok Mobile Services and the host system, the following requirements must be met:

  • Spok Mobile Services version
  • The host system must support projections (Spok Console or Smart Suite)
  • Windows services must be started (Spok Mobile Services)

Users can monitor synchronization progress in the CoreService log. Synchronization takes approximately 30-45 seconds for every 100 users.

Commands

The Commands column allows you to edit or delete the existing integrations that are configured in the system.

Spok Mobile Integration

Spok Mobile allows you to send and receive messages on your mobile device, eliminating the need for multiple paging devices. The information that is sent from the application, received on the application, and stored on Spok Mobile is encrypted to provide its users with security.

The information for the Spok Mobile service should not be edited. The information below describes the fields found in the Spok Mobile service.

Name

The Name column contains the name of the system to which Spok Mobile is integrating. For example, if you would like to refer to the service that you are creating as “Spok Mobile” because the service enables the Spok Server to integrate with the Spok Mobile system, you could enter “Spok Mobile” into this field.

Remark

The Remark column contains any additional information which can help clarify the integration service. This clarification information could include any notes or reference information that should be associated with the service that is being created.

Application Type

From the Application Type drop-down menu, choose the Spok Mobile option.

Server

In the Server field, enter the fully-qualified domain name of the Spok Mobile server with which you are integrating. For example, “spokmobile.customer.com."

Spok Web Integration

The Spok Web integration drives the menu options for the web pages. This integration is installed by the Platform component during the Spok Mobile installation process. The information below describes the fields found in the Spok Web service. 

Name

The Name column contains the name of the system to which Spok Mobile is integrating. For example, if you would like to refer to the service that you are creating as “Spok” because the service enables the Spok Server to integrate with the Spok system, you could enter “Spok” into this field.

Remark

The Remark column contains any additional information which can help clarify the integration service. This clarification information could include any notes or reference information that should be associated with the service that is being created.

Application Type

From the Application Type drop-down menu, choose the Spok Web option.

Mobile Site Id

From the Mobile Site ID drop-down menu, select the appropriate site. The Mobile Site ID is used to determine which customer’s site needs to be supported on the instance of the Spok Mobile Server. If an installation supports multiple host systems, you can add multiple customer site IDs. Please note that these site IDs should be the same site IDs used in the Spok Hosted Administration system.

Site IDs are added in the Spok Hosted Administration system.

Default System

Enable Default System if the system you are using is the only host system which is connecting through the Data Repository Service.

This option should also be enabled if multiple host systems are configured through the Data Repository Service and the client system (CTRM, Spok Mobile, or Messenger) calling the DRS does not specify which host system (MediCall Suite, Spok Console Suite, or Smart Suite) to use. In this situation, the default system will be used.

HTTPS

Enable HTTPS if you would like the system to use HTTPS to connect to the URL of the Spok application with which you are integrating. When HTTPS is used, information is securely communicated over a network.

Please note that if this option is enabled and HTTPS is being used, you must perform an additional configuration step before the system can function successfully. For detailed information on how to perform the additional required configuration steps for HTTPS, see Configuring HTTPS Support.