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Spok

Configuring System Settings

The Edit Settings page allows users to configure the connection information to the Authentication database and the Data database. On this page, you can also set the hostname or IP address of the server, as well as determine whether the server will use http or https.

Please note that the original configuration of this information is performed when installing the product. So when these settings are viewed for the first time, information that is set during installation of the product displays in the available fields. The information in these fields can be edited; however, if changes are made to this information incorrectly, the system can fail to function as designed.

  • Access the Administrative Interface. 
  • Choose the Administration > System Configuration > Settings menu option. The Edit Settings screen displays.

  • Configure the following information:

    Database
    Authentication: Server

    In the Server field, enter the IP address or fully qualified domain name for the database instance that you would like to store authentication information for the system.

    For AlwaysOn configurations, this is the domain name of the AlwaysOn Listener.

    Authentication: Database

    In the Database field, enter the name of the database that is being configured:

    • The Authentication Database contains information related to system-wide settings, such as registration.
    • The default of “Meta” is the preferred database name.
    Authentication: Username

    In the Username field, enter the username that is linked to the database that is entered in the Database field.

    NOTE: This user must have permission to create, read, update, and delete data from the database.

    Authentication: Password In the Password field, enter the password that is linked to the username that is entered in the Username field. The information that is configured in this field is used to access the database.
    Data: Server

    In the Server field, enter the IP address or fully qualified domain name for the database instance that you would like to store the tenant-specific data for the system.

    For AlwaysOn configurations, this is the domain name of the AlwaysOn Listener.

    Data: Database

    In the Database field, enter the name of that database that is being configured:

    • The Data Database contains information related to feature functionality, such as messages.
    • The default of “Core” is the preferred database name.
      NOTE: Changing this name does not migrate the database to the new name.
    • Data: Username
    • In the Username field, enter the username that is linked to the database that is entered in the Database field.
    • NOTE: This user must have permission to create, read, update, and delete data from the database.
    • Data: Password
    • In the Password field, enter the password that is linked to the username that is entered in the Username field. The information that is configured in this field is used to access the database.

    Database Options
    • HA: Options: None
    • When selected, database mirroring is disabled. This is the default setting at the time of installation.
    • HA: Options: AlwaysOn
    • Enable this option if configuring an environment that will use AlwaysOn. 
    • HA:Options: Mirroring
    • When enabled, this option makes the Failover Partner field editable for configuring an environment that uses mirroring.
    • HA: Failover Partner
    • In the Failover Partner field, enter the database hostname or IP address used for SQL Mirroring.

    Web
    • Server Name
    • In the Server Name field, enter the fully-qualified domain name of the server that is used on the network. An IP address can also be entered into this field. However, if an IP address is entered, the Enable SSL option cannot be enabled.
    • Enable HTTPS
    • The Enable HTTPS option allows you to configure the system so that HTTPS is used by the browser when users login and use the DPE web interface.
    • Choose one of the following options:
      • Enabled: If this option is enabled, HTTPS will be used. When HTTPS is used, information will be sent and received securely in the system. If a web user enters an HTTP URL, they are automatically redirected to HTTPS.
        NOTE: If using Spok Mobile, HTTPS must first be enabled in Spok Mobile. Once this option is enabled, IIS, IVR and Platform Adapter services must be manually restarted.
        NOTE: When enabling this option, it is possible to avoid potential vulnerability caused from POODLE attacks by disabling SSL v3. 
      • Disabled: If this option is disabled, HTTP is used. When HTTP is used, information entered by the web user is not sent and received securely.
    • Certificate
    • From the Certificate drop-down menu, choose the desired certificate. Available certificates can be chosen from the drop-down menu, or the name of a valid certificate can be entered into this field.
    • The chosen certificate must meet the following qualifications:
      • Installed on the web server
      • Registered on the web server

    NOTE: The Certificate option is only available when the Enable HTTPS option is enabled.


    Email
    * indicates a required field
    • Host*
    • In the Host field, enter the hostname or IP address of the customer's mail relay server.
    • Port
    • In the Port field, enter the SMTP port of the mail relay server. Typically, port 25 is used.
    • SMTP From*
    • In the SMTP From field, enter a valid email address the customer can identify as coming from the Spok Care Connect system.
    • Display Name
    • In the Display Name field, enter a name that the customer can identify as coming from the Spok Care Connect system. The default entry is Spok.
    • Username
    • In the Username field, enter the username information for connecting to the customer's mail server/mail relay server.
    • Password
    • In the Password field, enter password information for connecting to the customer's mail server/mail relay server.
    • Enable SSL/TLS
    • Select Enable SSL/TLS if the customer's mail server/mail relay server requires a secure connection.

    Assets
    * indicates a required field
    • Asset Directory Location*
    • In the Asset Directory Location field, enter the file path to the Asset directory. This will need to be configured as a shared location accessible by both the Platform server(s) and Mobile server(s).
    • Create directory path
    • Select Create directory path 
  • After the desired information is entered, click the Save option in the upper right-hand corner of the screen. The changes are saved.