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Spok

Configuring Device Preferences and Spok Mobile Adapter (If Applicable)

This article is for configuring Device Preferences and Spok Mobile Adapter, only.

If you are not configuring either these items, this article can be ignored or skipped.

Click here if you need to configure Device Preferences and Spok Mobile Adapter.

Department Publishing Preferences

You can choose to refrain from publishing a department for a personal cell phone device type. This ensures that personal cell phone numbers are not available to general users in the Device Preferences system.

  1. Choose the Administration > Device Preferences menu option. The Settings dialog displays.

  2. Configure the following information:

Department Published

The Department Published field dictates if the device type and label combination should be published or not.

Enabled: If the Department Published option is enabled, only users from a certain department see the device ID.

Disabled: If the Department Published option is disabled, only the device owner sees the device ID in the communication log.

NOTE: This configuration can be overridden at the user level.

Ad-hoc Scheduling

The Ad-hoc scheduling settings can be changed.

  1. On the Settings page, expand the Others menu option. The ad-hoc settings display.
    DPE_Settings_Others.png

    Ad-hoc schedule duration

    Ad-hoc schedules allow users to quickly switch schedules that are outside of their normal schedules. For example, if Dr. Miller is scheduled to perform an 8-hour shift every Wednesday, but needs to go home sick on one specific Wednesday, he could choose an ad-hoc schedule to overwrite the standard schedule so others know that he is out of the office unexpectedly at that time.

    In the Ad-hoc schedule duration field, enter a numeric value for the duration of hours or days the ad-hoc schedule that you are creating should be. For example, if you would like the ad-hoc schedule that you are creating to last for 8 hours, you would enter “8” into this field. 

    From the Ad-hoc schedule duration drop down, choose one of the following options:

    Hours: Choose the Hours option if the ad-hoc schedule that you are creating should be measured in hours.

    Days: Choose the Days option if the ad-hoc schedule that you are creating should be measured in days.

    Ad-hoc schedule duration color

    From the Ad-hoc schedule duration color field, choose the color that you would like to represent the schedule that is being created. When the ad-hoc schedule is activated for a user, this color is reflected in the user’s schedule.

  1. After the desired changes are made, click the Save option.

Configuring SMTP Server Settings

Perform the following to configure the SMTP Server settings.

  1. Choose the Administration > Settings menu option. The Edit Settings screen displays.

  2. Scroll to the Email > SMTP Settings section and configure the settings.

  3. After the desired changes are made, click the Save option.​

Spok Mobile Adapter

The adapter is necessary when using Spok Mobile with Device Preferences Engine (DPE) or vSphere.

The Adapter section allows you to establish a connection to a Spok Care Connect system over port 8081 when Care Connect is configured to require authentication. Note that before the Adapter can be enabled, the settings must be saved and the Apply link must be clicked.

Additionally, because the adapter communicates over port 8081, this port must be opened and an SSL certificate must be bound to the port. For more detailed information on the ports that should be opened and the firewall rules for Spok Mobile, please refer to the  Pre-Implementation Guide Spok Mobile .

It is important to note that when an Adapter is used, a gateway for the adapter to communicate through port 8081 should be added.

  1. Select the Enabled option if you would like to start the Spok Mobile Adapter Windows Service. The Spok Mobile Adapter Windows Service allows connections from Care Connect to connect to Spok Mobile Services. Therefore, when the Enabled option is enabled, a connection between Care Connect and Spok Mobile Services can be established through the Adapter Windows Service.

  2. In the Listener Port field, enter the port number through which Care Connect connects to the Adapter Windows Service.

  3. Select the HTTPS option if you would like the communication through the listener port to be encrypted with an SSL certificate. Note that if this option is enabled and HTTPS is being used, an additional configuration step must be performed before the system can function successfully. For detailed information on how to perform the additional required configuration steps for HTTPS, refer to Configuring HTTPS Support.

     HTTPS is supported on the Adapter Service for Care Connect Suite versions 1.5 and later.

  4. From the Gateway Port drop-down menu, choose the gateway port number through which the Adapter Windows Service connects to Spok Mobile. Note that the gateway ports that display in the Gateway Port drop-down menu are configured in the Gateway List table in the System section above.
  5. In the Authentication table, add any necessary systems.

Adding Systems

A Care Connect system can be added into the Edit Mobile Configuration page.

  1. Click Add. The fields become available for editing.

  2. In the System Name field, choose the Spok Care Connect option.

  3. The Username field is pre-populated with “Spok.Mobile.Adapter” for the Adapter to log into the Care Connect system.

  4. The Password is pre-populated.

  5. Click Update. The information is saved.

Editing Systems

Existing systems that are currently being managed in the Edit Mobile Configuration page can be edited.

  1. Click in the field you would like to edit. The fields become available for editing.

  2. Change the desired information.

  3. After all of the desired information is edited, click Update. The information is updated.

Deleting Systems

Existing systems that are currently being managed in the Edit Mobile Configuration page can be deleted from the system.

  1. In the Authentication table, next to the system you would like to delete, click Delete. A warning dialog displays.
  1. Click Yes. The system is deleted.