Configuring Tenant Settings
Tenant information can be changed on the Edit Tenant page. The tenant settings are used to configure basic settings for an entire organization, such as default time zone and date/time formats. The Applications and Features section provides additional settings for applications that are licensed to a customer, such as Spok Mobile.
The information in this page is automatically configured based on the information that is configured during the setup of the product. Additional changes to this information can be made on the Edit Tenant page.
Synchronize tenant data between the Spok Mobile Hosted server and the Spok Mobile Enterprise server. If the data on these servers is not identical, the system may not function as designed. Because of this, you should only modify the tenant information in the Spok Enterprise Administration page after careful consideration and planning.
Editing Tenant Settings
Follow these steps to edit the tenant settings:
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Access the Spok Enterprise Administration interface. This can be done by accessing one of the following locations
http://XXXXXXXXXX/Amcom/Web
orhttps://XXXXXXXXXX/Amcom/Web
, where XXXXXXXXXX is the fully-qualified domain name or IP address. -
Select the Administration > System Configuration|Tenant menu option. The Edit Tenant <Tenant Name> screen will appear, showing the existing information for the tenant.
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The Name field contains the tenant name. This information cannot be changed in the Spok Enterprise Administration system.
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From the Language list box, select the language that should be used by the tenant. The options are: Bulgarian, English, French, German, Italian, and Spanish.
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From the TimeZone list box, select the time zone that should be used. The time zone is assigned by default to user profiles when a new profile is created. Note that this time zone should be the time zone where the Spok Mobile Server resides.
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In the Mobile Sites section, you can add, edit, or delete sites as needed.
- In the Long Date Format and Long Time Format fields, select the long date and time formats.
- The long date format includes the day, month abbreviation, and full year (i.e. 25 Feb 2014).
- The long time format includes the hour, minutes, and seconds, as well as AM or PM notation (i.e. 1:22:24 AM).
- In the Short Date Format and Short Time Format fields, select the short date and time formats.
- The short date format includes the day, month, and year in number format only (i.e. 02/25/2014).
- The short time format includes only the hour and minutes (i.e. 01:22).
NOTE: Some time options have “tt” included in the format option. The “tt” is converted to the a.m./p.m. notation.
- Scroll down to the Applications and Features section. The features that the tenant has access to can be viewed in this section. These features are determined by the license file that gets created for your tenant. These options cannot be edited in the Spok Enterprise Administration system. Instead, a Spok representative needs to update these features in an internal Spok system (Spok Hosted Administration) by uploading a license file.
- If the Client Initiated Messaging option is selected, registered Spok Mobile devices are able to send messages to other Spok Mobile devices. If this option is disabled, users do not have the ability to initiate messages to other Spok Mobile application users. Instead, they can only respond to incoming messages on their devices.
- If the Display “From” Field option is selected, the Spok Mobile devices that are configured in the system will display a From field at the top of incoming Spok Mobile messages. For example, when Spok Mobile application users receive an incoming message on their device, there is a From field at the top of the message that includes who sent the incoming message. If this field is disabled, users do not have the ability to view who sent the incoming message to their device.
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Click the Save link at the top of the screen to save any changes that were made.