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Configuring Tenant Settings

This topic contains instructions configuring tenants as part of the implementation of Spok Care Connect 1.9.

Tenant information can be changed on the Edit Tenant page. The tenant settings are used to configure basic settings for an entire organization, such as default time zone and date/time formats. The Applications and Features section provides additional settings for applications that are licensed to a customer, such as Spok Mobile.

The information in this page is automatically configured based on the information that is configured during the setup of the product. Additional changes to this information can be made on the Edit Tenant page.

Synchronize tenant data between the Spok Mobile Hosted server and the Spok Mobile Enterprise server. If the data on these servers is not identical, the system may not function as designed. Because of this, you should only modify the tenant information in the Spok Enterprise Administration page after careful consideration and planning.

Editing Tenant Settings

Follow these steps to edit the tenant settings:

  1. Access the Spok Enterprise Administration interface. This can be done by accessing one of the following locations  http://XXXXXXXXXX/Amcom/Web or https://XXXXXXXXXX/Amcom/Web, where XXXXXXXXXX is the fully-qualified domain name or IP address.

  2. Select the Administration > System Configuration|Tenant menu option. The Edit Tenant <Tenant Name> screen will appear, showing the existing information for the tenant.

  3. The Name field contains the tenant name. This information cannot be changed in the Spok Enterprise Administration system.

  4. From the Language list box, select the language that should be used by the tenant. The options are: Bulgarian, English, French, German, Italian, and Spanish.

  5. From the TimeZone list box, select the time zone that should be used. The time zone is assigned by default to user profiles when a new profile is created. Note that this time zone should be the time zone where the Spok Mobile Server resides.

  6. In the Mobile Sites section, you can add, edit, or delete sites as needed. 

Adding Sites

  1. Go to the Mobile Sites section in the Edit Tenant <Tenant Name> screen.

  2. In the table, click Add. A new, editable row is added.

  3. In the Site ID field, enter the site ID name for the new site. The Site ID value is also referred to as the customer number. The Site ID is used to determine which customer’s site needs to be supported on the instance of the Spok Mobile Server. Multiple site IDs can be added for an installation that supports multiple integrated systems. Please note that site IDs must be unique and cannot have spaces. This value must also be configured in the host system that is being used

  4. In the Name field, enter a name for the new site. Please note that site names must be unique. This name will be what appears on Spok Mobile devices

  5. To add the new site, click Update.

Editing Sites

Existing sites in the system can be edited.

  1. Go to the Mobile Sites section in the Edit Tenant <Tenant Name> screen.

  2. Click on the Site ID you would like to edit. The fields become editable and an Update button displays next to the site fields.

  3. Edit the desired information. Please note that any changes in the Site ID may require updating the system integrating with Spok Mobile.

  4. Click Update next to the edited site. The changes to the site are saved.

Deleting Sites

Existing sites can be removed from the system.

  1. Go to the Mobile Sites section in the Edit Tenant <Tenant Name> screen.

  2. Next to the site you would like to remove, click Delete . A confirmation dialog displays.

  3. Click Yes to remove the site. The site is removed from the list.

  1. In the Long Date Format and Long Time Format fields, select the long date and time formats.
    • The long date format includes the day, month abbreviation, and full year (i.e. 25 Feb 2014).
    • The long time format includes the hour, minutes, and seconds, as well as AM or PM notation (i.e. 1:22:24 AM).
  2. In the Short Date Format and Short Time Format fields, select the short date and time formats.
    • The short date format includes the day, month, and year in number format only (i.e. 02/25/2014).
    • The short time format includes only the hour and minutes (i.e. 01:22).
      NOTE: Some time options have “tt” included in the format option. The “tt” is converted to the a.m./p.m. notation.
  3. Scroll down to the Applications and Features section. The features that the tenant has access to can be viewed in this section. These features are determined by the license file that gets created for your tenant. These options cannot be edited in the Spok Enterprise Administration system. Instead, a Spok representative needs to update these features in an internal Spok system (Spok Hosted Administration) by uploading a license file.
    • If the Client Initiated Messaging option is selected, registered Spok Mobile devices are able to send messages to other Spok Mobile devices. If this option is disabled, users do not have the ability to initiate messages to other Spok Mobile application users. Instead, they can only respond to incoming messages on their devices.
    • If the Display “From” Field option is selected, the Spok Mobile devices that are configured in the system will display a From field at the top of incoming Spok Mobile messages. For example, when Spok Mobile application users receive an incoming message on their device, there is a From field at the top of the message that includes who sent the incoming message. If this field is disabled, users do not have the ability to view who sent the incoming message to their device.
  4. Click the Save link at the top of the screen to save any changes that were made.