The articles/diagrams in this category provide a view into how messages and data flow through a Spok Mobile 4.5/Care Connect 1.9 system. This information is helpful for troubleshooting issues with Spok Mobile messaging.
The articles in this category contain diagrams of message and data flow for:
- messages moving through the Care Connect Suite from the Contact Centers, CTRM, and Messenger to the Spok Mobile client.
- Spok Mobile Messages moving from the Spok Mobile client through the Care Connect Suite to a Spok Mobile client recipient.