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Spok

Messenger-Initiated Spok Mobile Message Flow Diagrams

This article contains diagrams of message flow and data flow for Spok Messenger-initiated messages moving through the Care Connect system to the Spok Mobile client.

Messenger-Initiated Message Flow

The following diagram shows how a Spok Messenger-initiated message flows through the Care Connect Suite to the Spok Mobile client. It shows which services and components are being used, how they interact with each other, and where the message waits for one service before moving on to the next.

Right-click on the diagram for options to see an expanded view.

Messenger-Initiated Message Data Flow

The following diagram provides details into the flow of message data through the Care Connect Suite for a Spok Messenger-initiated message going to the Spok Mobile client. It depicts the objects sent between CCS components, which database tables are accessed, and the specific database fields that are written to and read. This diagram may be useful for troubleshooting issues since if you know which fields have been updated, it can show where the data stopped in the flow. 

Right-click on the diagram for options to see an expanded view.