Skip to main content

Need Help Using Spok Knowledge?

Spok

iOS Device Settings for Spok Mobile

Use the guidance on this page to configure your iPhone for Spok Mobile.

NOTE: iOS 11 currently has a defect that causes apostrophes to appear as question marks in Spok Mobile messages composed on devices running iOS 11. Until Apple provides a fix for this, users can disable the Smart Punctuation feature on their personal device: Settings > General Keyboards > Smart Punctuation toggle OFF.

iOS Device Settings

Configuration 

Steps for iPhone

Control Center Icons (iOS 11)

Cellular data

ON

Settings > Cellular > Cellular Data toggle ON

Cellular_Icon_iOS_11_Control_Center.png 

Wi-Fi

ON

Settings > Wi-Fi > Wi-Fi toggle ON

Wifi_Icon_iOS_11_Control_Center.png

Airplane mode

OFF

Settings > Airplane Mode toggle OFF

Airplane_Icon_iOS_11_Control_Center.png

Notifications

ON

Settings > Notifications > Spok Mobile > Allow Notifications toggle ON

Not Applicable

Do Not Disturb mode

OFF

Settings > Do Not Disturb > Manual toggle OFF

DoNotDisturb_Icon_iOS_11_Control_Center.png

Background App Refresh

 

ON

Settings > Spok Mobile > Background App Refresh toggle ON

Not Applicable

Low Power Mode

 

OFF

Settings > Battery > Low Power Mode toggle OFF

Low_Power_Modei_Icon_iOS_11_Control_Center.png

Sounds 

ON

Settings > Sounds > device volume is set under RINGER AND ALERTS

Keep the device volume on and set to a clearly audible volume

Volume_Icon_iOS_11_Control_Center.png

NOTE: The term "toggle" refers to the following button in the iPhone's Settings menus:

toggle.png