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Spok

Adding a Spok Console Suite (Intellisuite) Integration

You can add new integrations in the Spok Enterprise Administration interface. To add a new integration to the Spok Server, do the following:

When you add or update integrations in high availability environments, the changes are applied to the DRS web service’s web.config file. However, the changes to the secondary server’s web.config must be made manually. To do this, copy the updated file from the primary server’s DRS (<IISROOT>\wwwroot\Spok\SpokDRS\web.config) and paste the new file onto the secondary server to replace the existing file.

  1. Access the Spok Enterprise Administration interface.

  2. Navigate to Administration > System Configuration > Integration to view the Manage Integration Settings screen.

  3. Click the Add link. The Create Integration Settings screen will appear.

  4. From the Application Type drop-down menu, select the type of integration that you would like to add. The fields change depending on which option you select.

 

Adding a Spok Console Suite Integration

The Data Repository Service can integrate with Spok Console Suite (IntelliSuite). The Spok Console Suite manages an organization’s call center needs, including call handling to messaging services, on-call schedules, contact preferences, scheduled events, and paging.

Because Spok Console Suite can integrate with the Data Repository Service, it is automatically updated with the most current, accurate information from the Data Repository.

For information about configuring Spok Console to work with Spok Mobile, see the Installation Guide Spok Mobile 4.5 Spok Console Suite 7.11.

To add a Spok Console Suite (Intellisuite) integration, configure the following fields:

Name

In the Name field, enter a name to describe the service that you are creating.

Remark

In the Remark field, enter any additional clarification information that could be helpful when viewing this service. This clarification information could include any notes or reference information that should be associated with the service that is being created.

Application Type

From the Application Type drop-down menu, choose the IntelliSuite option.

Server

In the Server field, enter the fully qualified domain name of the Spok Console Suite application server with which you are integrating. This should be the name of the Database server on which SDCIntelliDesk7 resides. Note that available servers are listed in the drop-down menu, but new servers can be added to this field.

For AlwaysOn environments, this should be the name of the listener for the Spok Console database.

Default System

Enable Default System if the system you are using is the only host system which is connecting through the Data Repository Service.

This option should also be enabled if multiple host systems are configured through the Data Repository Service and the client system (CTRM, Spok Mobile, or Messenger) calling the DRS does not specify which host system (MediCall Suite, Spok Console Suite, or Smart Suite) to use. In this situation, the default system will be used.

Database Instance

In the Database Instance field, enter the name of the Spok Console Suite database instance used in SQL Server. This information can be found after the “\” used when connecting to the database. Most connections to SQL Server do not have an instance. If the SQL Server connection does not have an instance, the field can be left blank.

Database

In the Database field, enter the name of the Spok Console Suite database with which you are integrating. In this field, enter the name of the database on which the Spok Console Suite system to which you are integrating stores its data. For example: “SDCIntelliDesk7.”

Username

In the Username field, enter the username of the SQL user which has permission to access the Spok Console Suite database that you configured in the Database field above.

Password

In the Password field, enter the password that is associated with the username that you entered in the Username field above.

AlwaysOn Select this option if you are configuring an AlwaysOn environment.

Mobile Site ID

From the Mobile Site ID drop-down menu, select a site to assign to the host system. Every host system must be connected to a unique site ID. If an installation supports multiple host systems, you can add multiple customer site IDs. Please note that these site IDs should be the same site IDs used in the Spok Hosted Administration system.

Site IDs can be added in Spok Hosted Administration and re-imported either as a license or in the Edit Tenant page in Spok Enterprise Administration.

Use "Contains" Logic for Directory Search

 

Select this option to use "contains" search logic rather than the default "begins with" logic.

Client Initiated Messaging

Enable Client Initiated Messaging if you would like this service to use the client-initiated messaging feature. The client-initiated messaging feature allows users to create and send messages to other Spok Mobile users from the application on their smartphone devices. Checking this box allows the enterprise system to identify the method by which the clients can send and receive messages.

Disabling this option does not currently prevent Android clients from being able to initiate a message.

Host Projections

Enable Host Projections if Spok Mobile users should be able to change their profile information and their status information from the Spok Mobile application on their smartphone devices. This allows users to update the profile information that is associated with their Spok Mobile account. This also allows users to update their status, giving them control of their availability information within the application.

If this option is selected, the Edit Profile and Edit Status fields will appear.

The Spok Mobile Windows Service must be running when this option is enabled.

This option should not be altered more than once in a five minute period. If it is changed and saved more than once within a five minute time period, the system may fail.

Edit Profile

Enable Edit Profile if Spok Mobile clients should be able to view or edit their profiles in the application. If this option is disabled, users cannot view or edit their profiles in the Spok Mobile application on their devices.

This field only appears if the Host Projections option is enabled.

Edit Status

Enable the Edit Status option if Spok Mobile clients should have the ability to view or edit their status or availability in the application. If this option is disabled, users do not have the ability to view or change their status or availability in the Spok Mobile application on their devices.

This field only appears if the Host Projections option is enabled.

Click the Save link. Your choices will be saved and the new service will appear in the Manage Integration Settings screen. Any clients already registered on the system will automatically receive an update to their settings to reflect the new options.