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Upgrading RabbitMQ and Erlang
This article provides instructions for upgrading to RabbitMQ 3.8.3 and Erlang OTP 22.
Installing Spok Mobile Services
These instructions describe how to install Spok Mobile services using the Care Connect Suite Installer.
Installing the Spok Mobile Message Monitoring Service
This article describes how to deploy the Spok Mobile Hosted Message Monitoring Service components.
Converting the PFX Certificate to PEM Certificates for the Spok Notification Framework (for CCS 1.9.2.160)
Three PEM certificates are required in order to secure the Spok Notification Framework via TLS. If your customer site will be using the Spok Notification Framework to support non-GCM (Google Cloud Messaging) Android Devices, a Spok PSG professional will perform the conversion process, as described in this article.
Converting the PFX Certificate to PEM Certificates for the Spok Notification Framework (for CCS 1.9.3.x)
This procedure must be completed following the installation of Spok Mobile at customer sites where the Spok Notification Framework will be used to support non-GCM Android devices. This procedure is completed by a Spok PSG professional to convert PFX format certificates to the three PEM format certificates needed to make the framework secure via TLS.
Configuring Spok Mobile Settings and Devices
These pages contain the steps for configuring Spok Mobile 4.6 settings and devices.
Optional Spok Mobile Configurations
This topic describes how to set up optional configurations in addition to the standard, required configurations which must be done for every Spok Mobile implementation.
Post-Implementation Considerations
These articles describe some additional considerations after you have implemented Spok Mobile.
Resetting IIS on the Spok Mobile Server
This topic describes how to reset IIS on the Spok Mobie Server.

 

Spok

Converting the PFX Certificate to PEM Certificates for the Spok Notification Framework (for CCS 1.9.2.160)

Three PEM certificates are required in order to secure the Spok Notification Framework via TLS. If your customer site will be using the Spok Notification Framework to support non-GCM (Google Cloud Messaging) Android Devices, a Spok PSG professional will perform the conversion process, as described in this article.

 These instructions are for RabbitMQ 3.7.0. If you need instructions for RabbitMQ 3.8.3, go to the next article or see Converting the PFX Certificate to PEM Certificates for the Spok Notification Framework (for CCS 1.9.3.x).

Before you begin, ensure that the certificate has been exported to PFX format and that the you have the required password. The customer typically creates the PFX certificate, and will therefore need to supply the password they created when the created the file. For more information, see Exporting PFX Format Certificates for the Spok Notification Framework.

The procedure below will convert the PFX certificate to three PEM certificates, which are required by the Spok Notification Framework (SNF). You must perform this conversion in order to use the SNF.

  1. On the Spok Mobile server, open the command prompt by pressing the Windows key + R. Enter CMD in the Open field and press Enter.
  2. On the command line, run cd “C:\Program Files (x86)\Spok\Care Connect\MQTT”  to navigate to the directory in which the certificate is located.
  3. Execute ConvertCertificate.bat password. This will initiate the conversion process. The PFX certificate will be separated into three PEM certificates: root.pem, server.pem and key.pem.
    • In the command prompt window, enter the password that was set when the certificate was exported to PFX, then press Enter.
    • Take note of any “Invalid Password” messages which appear at this time. If you receive any of these messages, you must rerun the ConvertCertificate.bat script.
  4. Once the conversion is complete, confirm that all three certificate files were created in the %AppData%\RabbitMQ\Certs directory: root.pem, server.pem and key.pem.
    Do not change the names of the PEM files. They must be named root.pem, server.pem and key.pem.
    If the conversion was successful, each PEM file will be at least 1KB or larger in size. If any of the files is 0KB, then the file is empty ("zeroed") and the script must be run again.
  5. In the command prompt window, run cd “C:\Program Files (x86)\Spok\Care Connect\Utilities” to navigate to the directory, then execute reinstallrmq.bat. This restarts the RabbitMQ service.

The certificates are now in place on the Care Connect Suite server, and will be used by the RabbitMQ service, which is required for the Spok Notification Framework.