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Installing Spok Mobile Services
These instructions describe how to install Spok Mobile services using the Care Connect Suite Installer.
Installing the Spok Mobile Message Monitoring Service
This article describes how to deploy the Spok Mobile Hosted Message Monitoring Service components.
Converting the PFX Certificate to PEM Certificates for the Spok Notification Framework
This procedure must be completed following the installation of Spok Mobile at customer sites where the Spok Notification Framework will be used to support non-GCM Android devices. This procedure is completed by a Spok PSG professional to convert PFX format certificates to the three PEM format certificates needed to make the framework secure via TLS.
Configuring Spok Mobile Settings and Devices
These pages contain the steps for configuring Spok Mobile 4.6 settings and devices.
Optional Spok Mobile Configurations
This topic describes how to set up optional configurations in addition to the standard, required configurations which must be done for every Spok Mobile implementation.
Post-Implementation Considerations
These articles describe some additional considerations after you have implemented Spok Mobile.
Resetting IIS on the Spok Mobile Server
This topic describes how to reset IIS on the Spok Mobie Server.



Resetting IIS on the Spok Mobile Server

This topic describes how to reset IIS on the Spok Mobie Server.

After installation and configuration of Care Connect Suite has been completed, log out and reset IIS on the Spok Mobile Server.

  1. Log out of the Spok Mobile server.
  2. Open a new Command Prompt or PowerShell instance.
  3. Type iisreset, and press Enter to restart IIS.
  4. Ensure that you have installed the Care Connect Platform Server and have completed Restarting IIS on the Care Connect Server.

After restarting IIS, when you log in to the administrative interface (the web interface, the Spok Mobile Enterprise Administration interface, the Care Connect Administrative interface, or Device Preferences) you should see that the Platform and Mobile servers are linked and you should encounter no authentication issues when navigating between the two.