Adding a Spok Console Suite Integration

In the Name field, enter a name to describe the service that you are creating.

In the Remark field, enter any additional clarification information that could be helpful when viewing this service. This clarification information could include any notes or reference information that should be associated with the service that is being created.

From the Application Type drop-down menu, choose the IntelliSuite option.

Enable Default System if the system you are using is the only host system which is connecting through the Data Repository Service.

This option should also be enabled if multiple host systems are configured through the Data Repository Service and the client system (CTRM, Spok Mobile, or Messenger) calling the DRS does not specify which host system (MediCall Suite, Spok Console Suite, or Smart Suite) to use. In this situation, the default system will be used.

In the Database Instance field, enter the name of the Spok Console Suite database instance used in SQL Server. This information can be found after the “\” used when connecting to the database. Most connections to SQL Server do not have an instance. If the SQL Server connection does not have an instance, the field can be left blank.

In the Database field, enter the name of the Spok Console Suite database with which you are integrating. In this field, enter the name of the database on which the Spok Console Suite system to which you are integrating stores its data. For example: “SDCIntelliDesk7.”

In the Username field, enter the username of the SQL user which has permission to access the Spok Console Suite database that you configured in the Database field above.

In the Password field, enter the password that is associated with the username that you entered in the Username field above.

From the Mobile Site ID drop-down menu, select a site to assign to the host system. Every host system must be connected to a unique site ID. If an installation supports multiple host systems, you can add multiple customer site IDs. Please note that these site IDs should be the same site IDs used in the Spok Hosted Administration system.

Site IDs can be added in Spok Hosted Administration and re-imported either as a license or in the Edit Tenant page in Spok Enterprise Administration.

Select this option to use "contains" search logic rather than the default "begins with" logic.

Enable Client Initiated Messaging if you would like this service to use the client-initiated messaging feature. The client-initiated messaging feature allows users to create and send messages to other Spok Mobile users from the application on their smartphone devices. Checking this box allows the enterprise system to identify the method by which the clients can send and receive messages.

Disabling this option does not currently prevent Android clients from being able to initiate a message.

Enable Host Projections if Spok Mobile users should be able to change their profile information and their status information from the Spok Mobile application on their smartphone devices. This allows users to update the profile information that is associated with their Spok Mobile account. This also allows users to update their status, giving them control of their availability information within the application.

If this option is selected, the Edit Profile and Edit Status fields will appear.

Enable Edit Profile if Spok Mobile clients should be able to view or edit their profiles in the application. If this option is disabled, users cannot view or edit their profiles in the Spok Mobile application on their devices.

This field only appears if the Host Projections option is enabled.

Enable the Edit Status option if Spok Mobile clients should have the ability to view or edit their status or availability in the application. If this option is disabled, users do not have the ability to view or change their status or availability in the Spok Mobile application on their devices.

This field only appears if the Host Projections option is enabled.