Spok Mobile Release Notes 4.5.x

New Features and Enhancements

Many enhancements are available to users simply by having the 4.5 app. Users get even more when their app is supported by the 4.5 server environment.

*Non-GCM devices only

Corrected Issues

• The Test Connection function in the Care Connect Suite Installer's Database Configuration dialog now tests for the mirror server.
• Search by email now works on the Devices page.
• App users no longer see results when they search the % symbol.
• Fixed the redirect link in the error message encountered by unauthorized users attempting to navigate to the mobile web.

Spok Mobile 4.5 Hosted Deployment

For more information, see Frequently Asked Questions: Spok Mobile Hosted.

• Fixed potential crashes of Spok Mobile administration web pages when Care Connect Server has an older (therefore incorrect) Microsoft .NET Framework version.
• Fixed a potential issue where users could not navigate to any Spok Mobile administration web pages due to a cipher suite mismatch.
• Fixed a potential issue where the user was not being removed from a Spok Mobile device when the registration was deleted from the host system.
• Fixed a potential issue where benign error messages would populate the server logs.
• Fixed a potential issue where test builds of Spok Mobile 4.5 Hosted would fail to work in some cases.
• Fixed a potential issue that produced SQL deadlocks in some cases.
• Fixed an issue that produced user registration exception errors when Hosted processes approximately 50,000 registration in one day for a single tenant.
• Fixed an issue with wrong version numbers showing in the registration form. A cosmetic issue only, the true versions were not being reported correctly, and now they are.
• Fixed an issue where multiple registration synchronization messages would fire for each new device registration. This could decrease performance in some workloads.
• Fixed a difficult-to-understand error message by making it more user-friendly to readers.
• Fixed an issue where registration fails once, on the first attempt, against Enterprise (Multi-site) if the Spheres account is created and confirmed first.
• Fixed an issue that displayed benign, duplicate session info to the Hosted administrators at Spok for several minutes when rebooting one of the load-balanced servers.
• Fixed an issue where affected on-premise Spok Mobile deployments could not be used if Spok Mobile Hosted was in a certain state.
• Fixed a potential issue where notification payload sent to iOS devices could be incorrect.
• Fixed a potential issue where Delivered status might not update in some cases.
• Fixed an issue that caused registration emails to not be sent in some cases.

Android Features with Server 4.5

iOS Features with Server 4.5

Corrected Issues

• Unable to attach and send images in some cases.
  • Details of the issue, which is now fixed:
    Attaching images to a Spok Mobile message using Attach from Gallery or Attach from Camera would not always begin an upload as intended. When no upload occurs, the progress indicator remains at “0%.”
  • Root cause of the issue, which is now fixed:
    Beginning with Spok Mobile for iOS 4.4.3 early in 2018, the image upload process was using a shared network session with other parts of the app. If the shared network session was ever utilized by a different function in the app, images uploads were affected by slowness or no upload being performed. To fix this, we ensured that image uploads occur in a brand new session each time.

Corrected Issues

• Repeating alarms tones or "rebeeps" not functioning when a new message is received.
• Overriding Do not Disturb on the Spok Mobile app did not work on some devices. For more information on overriding Do Not Disturb, see Tone Settings.
• Once an image was selected using Box, a second could be selected before the first was processed.

• Profile avatar is missing from the main app screen.

• The status drop down should not be visible when Update Settings is in progress.

• Image/video not attached to message when selected.

Corrected Issues

• Repeating alarms tones or "rebeeps" not functioning when a new message is received.

New Features and Enhancements

Corrected Issues

• Enhanced functionality so that newly uploaded profile pictures are resized automatically and show up throughout the app right away.

• Fixed an issue that caused Android users to be unable to reply to messages that came from the contact center. This fix is effective for users associated to Spok Mobile server 4.4 and newer.

• Fixed an issue that would cause a sender's device to display the incorrect Read status in addition to the Sending status when the recipient's device was offline.

• Fixed a crash that occurred when a user tapped on an alert notification when multiple alerts arrived in quick succession.

Corrected Issues

• Fixed an issue that caused message senders to continue to see the Sent message status after the recipient had received the message notification, and the Delivered status only once the recipient opened the message. Now that the issue is fixed, message senders see the Delivered status as soon as the recipient receives the message notification.
• Fixed an issue that caused problems when .heic files were attached to Spok Mobile messages. These files are now automatically converted to .jpeg files, eliminating issues for iOS and Android users.
• Fixed a crash that would occur when a user tapped the compose field and expanded the keyboard at the exact moment a new message was received in the thread.

• Fixed a crash that would occur when a user attempted to compose a message to a non-reachable recipient.