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Ensure that no Access Code is set

The Access Code setting in Spok Mobile requires that you re-type a password after a set length of time passes—even while the app is open and pinned—if your screen turns off. This helps safeguard Spok Mobile should you lose your device or leave it unattended for too long. But this is not ideal when interaction with your device is limited. Limited interaction with your device can cause the screen to turn off, and after the screen turns off, the person monitoring your Spok Mobile app may be asked to enter your Access Code to view a message. You must take steps to avoid that situation.

Therefore, you must clear (disable) the Spok Mobile Access Code setting before both pinning the Spok Mobile app and "scrubbing and gloving" for surgery. Doing so ensures that your team does not need to know or type a password to continuously monitor the Spok Mobile app during procedures.

  • Use the table to determine your situation and what you need to do.
Is an Access Code set in your Spok Mobile app? What do I need to do?
No, I currently do not have an Access Code set in Spok Mobile. You are ready to pin Spok Mobile. Continue to the next step.
Yes, an Access Code is set but Spok Mobile allows me to remove it. Remove your Access Code using the instructions below.
Yes, an Access Code is set but I cannot remove it. Prevent the screen from turning off by using a third-party app or developer setting.
  • Remove your Access Code from Spok Mobile if you set one yourself. Show the instructions for your device type by clicking or tapping a link below:

How to remove your Access Code (Android instructions)

To disable the access code feature on your device, perform these steps:

  1. In the Spok Mobile application, tap the drawer button. The drawer displays.

SMAndroid_4.2_DrawerScreen.png

  1. Choose the Settings option. The Settings screen displays.

SMAndroid_4.2_SettingsScreen.png

  1. In the Settings screen, choose the Access Code option. The Access Code screen displays.

  1. In the Old Access Code field, enter the existing access code that you have set on your device.
  2. In the New Access Code field, do not enter information.
  3. In the Confirm Access Code field, do not enter information.

  1. Tap the Save button. The information is saved and an access code no longer needs to be entered to access the Spok Mobile application on your device.

How to remove your Access Code (iOS instructions)

To disable the access code feature on your device, perform these steps:

  1. In the Spok Mobile application, tap the drawer button. The drawer displays.

SMiOS_4.2_DrawerScreen.png

  1. In the drawer, tap the Settings option. The Settings screen displays.

SMiOS_4.2_SettingsScreen.png

  1. Choose the Access Code option. The Access Code screen displays.

  1. In the Old Code field, enter the existing access code that you have set on your device.
  2. In the New Code field, do not enter information.
  3. In the Confirm Code field, do not enter information.

  1. Tap the Save button. The information is saved and an access code is no longer needs to be entered to access the Spok Mobile application on your device.