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Spok Mobile for Android Introduction

Welcome to the Spok Mobile application! Spok Mobile allows you to send and receive secure, encrypted, HIPAA compliant messages on your mobile device, eliminating the need for multiple paging devices. The application simplifies the communication process by connecting you with your site’s available contact directory. This allows you to communicate with all other Spok Mobile users at your site quickly and easily.

Please note that there are many different configurations of the Spok Mobile product. Based on the configuration and version of the application that you have, you may not have access to every available feature. Additionally, The Spok Mobile product is available on many different device types and operating systems. Because of this, you may experience differences in the functionality and appearance of the application and its features. 

The help content that you are currently viewing is a comprehensive, desktop web browser version of the available content. For a simplified version of the content that can be viewed on your mobile device, please refer to www.spok.com/Mobile/Spok_Mobile_Help/.

Intended Use

The Spok Mobile application was designed to improve the quality and speed at which people communicate. Spok Mobile should not be used in the diagnosis, cure, mitigation, treatment, or prevention of illness or disease by assisting with a professional’s assessment or treatment of a patient.

This product is not a medical device and uses an unlicensed frequency band that is susceptible to interference from other devices or equipment. These external variables can interfere with cellular data and Wi-Fi internet coverage. Because of these unpredictable external factors, Spok cannot guarantee that all Spok Mobile messages will be successfully sent and received.

To help improve the reliability of the product, it is recommended that the device on which the Spok Mobile application is installed and used has cellular data coverage as well as wireless internet access as a backup. Having the suggested form of internet coverage (cellular data) as well as the backup form of internet coverage (Wi-Fi) helps improve the overall coverage if interference occurs with one of the internet connections.

Depending on how the Spok Mobile application is used, the application reserves the right to use your cellular data coverage and wireless internet.

Prerequisites

Before installing Spok Mobile on your device, please make sure the following things are true:

  • Operating system version 4.0.3 or later
  • Device must use Google Services (Google Play, Android Market)
  • Email account
  • Android developer options/developer mode disabled (For more information, refer to the documentation for your device

Application Overview

Messages Screen

Compose Screen

Drawer

Incoming Message Screen

Message Chat

Commonly Used Icons

Button What it does
Allows you to view your list of recent contacts. 
Identifies recent contacts.
Allows you to compose a new Spok Mobile message. 
Allows you to attach pictures or videos to a message or reply that is being composed.
Allows you to use a message template to compose a Spok Mobile message. 
Allows you to send a message or reply that is being composed.
Allows you to access the drawer pop out in the Spok Mobile application.
Allows you to initiate a phone call to a phone number that is included in a message.
Allows you to acknowledge that you received an incoming message and you accept the message’s content.
Allows you to acknowledge that you received an incoming message, but you do not accept the message’s content. 
Allows you to view additional information about the version of the Spok Mobile application that you have.
Indicates that the message recipient accepted the message.
Indicates that the message recipient ignored the message.
Indicates that the message recipient received the message but has not responded.
Indicates that the message recipient was unable to successfully receive the message.
Indicates that a message is in the process of being sent. 
Indicates that a message has been successfully received.
Indicates that a message failed to send.
Indicates that the message recipient has accepted your message.
Indicates that the message recipient has declined your message.
Indicates that the message is in the process of being sent to the message receiver. 
Indicates that the message recipient has received the message, but has not responded to the message.
Indicates that the message is a high priority message. 
Indicates that the message is a low priority message.