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Performing Basic Tasks

Knowing how to perform basic tasks in the Spok Mobile application makes using the application faster and easier.

Deleting Messages

Messages that are received on your Spok Mobile application can be deleted either individually or they can all be deleted at one time.

Deleting Individual Messages

To delete individual messages in the application, perform these steps:

  1. In the Messages screen, click and hold down on the message that you would like to delete. A dialog displays.

  2. Choose the Delete option. The message is deleted.

Deleting All Messages

To delete all of the messages in the application, perform the following steps:

  1. In the Spok Mobile application, click the drawer button. The drawer displays.
  2. In the drawer, click the Settings option. The Settings screen displays.
  3. In the Settings screen, choose the Delete all messages option. A warning dialog displays.
  4. Click the OK button. All of your messages are deleted.

Finding Your Password

The password that is linked to your Spok Mobile registration username is included in the email message you receive from Spok. If you lose your password, the email can be re-sent to your email address.

You can re-send the registration email that includes your registration password before you register your device as well as after you have already registered your device.

Accessing Your Registration Password When Not Registered

You can request that an email is sent to you with your password information for Spok Mobile when your device is not currently registered.

  1. Access the Spok Mobile application. If your device is not registered, the Registration screen displays.

  2. In the Username field, enter your username. Please note that a password cannot be sent to you unless you enter the valid username for your account.

  3. Click the Forgot password? link. An email is sent to your email address. This email includes the password information that is required to sign into your Spok Mobile device.

Accessing Your Registration Password When Registered

You can request that an email is sent to you with your password information for Spok Mobile when your device is already registered.

  1. In the Spok Mobile application, click the drawer button. The drawer displays.

  2. In the drawer, click the Settings option. The Settings screen displays.

  3. In the Settings screen, choose the Registration option. The Registration screen displays

  4. In the Username field, enter your username.

  5. Click the Forgot password? link. An email is sent to your email address that includes a reset password that can be used to register your device.

Changing Your Site Location

Some Spok Mobile clients are registered at more than one site. This allows users to have access to information like contacts and on call schedules for all of the sites they are registered to.

  1. In the Spok Mobile application, click the drawer button. The drawer displays.

  2. In the drawer, choose the currently chosen site. A list of other available sites to which you are registered displays.

  3. From the list of available sites, choose the desired site. The chosen site displays in the drawer.

Changing Your Status

The Spok Mobile application allows you to choose a status that represents your availability to other Spok Mobile users. In the drawer application, you have the ability to choose from a list of available statuses that are managed in the host system to which you are registered. 
For example, if a status of “Do Not Disturb” is created in your host system, you then have the ability to choose that status to notify others that you should not be disturbed. Then when others attempt to send you a message, they can see that you do not want to be disturbed at that time and can refrain from sending you a message.

  1. In the Spok Mobile application, click the drawer button. The drawer displays.

  2. In the Status field in the drawer, choose the status that is being displayed. Additional available statuses display. Please note that the statuses that display in the Spok Mobile client application are managed in the host system to which your device is registered; the text for the statuses cannot be edited in the Spok Mobile client application.

  3. Choose the desired status from the list of available statuses. The chosen status displays in the drawer and remains as your availability status until you manually change the status.

Refreshing the Messages Screen

You can refresh your Messages screen to ensure that the most recent messages are received on the device and are being displayed.

  1. In the Spok Mobile application, access the Messages screen. The Messages screen displays.

  2. Drag and drop from the top of the Messages screen to the bottom of the screen. Any new messages display.

Accessing Help Information

Information to help you set up, use, and troubleshoot the Spok Mobile application can be found by clicking the Help link in the application’s drawer. When this option is clicked, you are taken to a web browser that includes text and videos on how to perform specific tasks within the application.

  1. In the Spok Mobile application, click the drawer button. The drawer displays.

  2. Choose the Help option. A web page displays, showing the available help content for the Spok Mobile product.

Accessing Additional Feature Information

To access information on additional product features, perform the following steps:

  1. In the Spok Mobile application, click the drawer button. The drawer displays.

  2. Click the Spread the Word link. You are taken to a web browser that displays information on additional product features.