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Recommended Android Device Settings for Spok Mobile

 

Use the guidance on this page to configure your Android device for Spok Mobile.

Samsung Galaxy (S6, S7, S8)

The instructions in the table below are for Samsung's Simplified Settings List on Android 7. Your experience may differ if you use Samsung's Standard Settings List. 

NOTE: Before you begin, make sure your device is running the most up-to-date Android version available from Samsung.

Android Device Settings

Configuration 

Steps for Samsung Galaxy S6, S7, and S8

Cellular data

ON

Settings > Connections > Data usage > Mobile data toggle ON

Wi-Fi

ON

Settings > Connections > Wi-Fi > toggle ON

Airplane mode

OFF

Settings > Connections > Airplane mode > toggle OFF

Keep Wi-Fi on during sleep

ALWAYS

Settings > Connections > Wi-Fi Advanced > Keep Wi-Fi on during sleep > Always

Notifications

ON

Settings > Notifications > Spok Mobile > Allow notifications > toggle ON

Priority notifications

ON

Settings > Notifications > Spok Mobile > Set as priority > toggle ON

Do Not Disturb mode

OFF

Settings > Sounds and vibration > Do not disturb > toggle OFF

Data saver/restrict background data

OFF

Settings > Connections > Data usage > Data saver > ON

Power Saving Mode

OFF

Settings > Device maintenance > BatteryPower saving modeOFF

Sounds (if using default sounds)

ON

Settings > Sounds and vibration > Sound mode > Sound

Keep the device volume on and set to a clearly audible volume.

Motorola Droid

Android Device Settings

Configuration 

Steps for Droid

Cellular data

ON

Settings > Wireless & networks > Data usage > Cellular data > ON

Wi-Fi

ON

Settings > Wireless & networks > Wi-Fi > ON

Airplane mode

OFF

Settings > Wireless & networks > Airplane Mode > OFF

Keep Wi-Fi on during sleep

ALWAYS

Settings > Wireless & networks > Wi-Fi > three dots in upper right > Advanced > Keep Wi-Fi on during sleep > Always

Notifications

ON

Settings > Notification > Spok Mobile > ON

Do Not Disturb mode

OFF

Settings > Sound > Do Not Disturb > OFF

Data saver/restrict background data

OFF

Settings > Wireless & networks > Data usage > Data saver > OFF

Settings > Wireless & networks > Data usage > Cellular data usage > Spok Mobile > Background data > ON

Doze battery optimization/stamina mode

OFF

SettingsBattery > three dots in upper right > Battery saver > OFF

Sounds (if using default sounds)

ON

Settings > Sound > Turn to volume

Keep the device volume on and set to a clearly audible volume.

Google Pixel

Android Device Settings

Configuration 

Steps for Google Pixel

Cellular data

ON

Settings > Network & Internet > Mobile network > Data roaming > Enabled

Wi-Fi

ON

Settings > Network & Internet > Wi-Fi > Enabled

Airplane mode

OFF

Settings > Network & Internet > Wi-Fi > Disabled

Keep Wi-Fi on during sleep

ALWAYS

Settings > Network & Internet > Wi-Fi > Wi-Fi preferences > Advanced > Turn on Wi-Fi automatically

Notifications

ON

Settings > Apps & notifications > Notifications > Enabled for Spok Mobile > Enabled

Settings > Apps & notifications > Notifications > Allow notifications dots > Enabled

Settings > Apps & notifications > Notifications > On lock screendots > per user preference

Priority notifications

ON

Settings > Sound > Do Not Disturb preferences > Block visual disturbances > Block when screen is on > Disabled

Settings > Sound > Do Not Disturb preferences > Block visual disturbances > Block when screen is off > Disabled

 

Do Not Disturb mode

OFF

Swipe down from top of screen > Do not disturb > Disabled

Data saver/restrict background data

OFF

Settings > Network & Internet > Mobile network > Data usage > Spok Mobile > Enable > Unrestricted data usage

Doze battery optimization/stamina mode

OFF

Settings > Battery saver > Disabled

General Guidance 

Note: Settings vary by manufacturer, make, and model of device

Android Device Settings

Configuration

Cellular data

ON

Wi-Fi

ON

Airplane mode

OFF

Keep Wi-Fi on during sleep

ALWAYS

Notifications

ON

Priority notifications

ON

Do Not Disturb mode

OFF

Data saver/restrict background data

OFF

Doze battery optimization/stamina mode

OFF

Sounds (if using default sounds)

ON: Make sure to keep the device volume on and set to a clearly audible volume.