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Recommended Android Device Settings for Spok Mobile

This page provides guidance for the settings to use when configuring a device to use Spok Mobile or troubleshooting problems with the Spok Mobile app for Android. 

Note: Settings vary by manufacturer, make, and model of device

Android Device Settings

Configuration

Cellular data

ON

Wi-Fi

ON

Airplane mode

OFF

Keep Wi-Fi on during sleep

ALWAYS

Notifications

ON

Priority notifications

ON

Do Not Disturb mode

OFF

Data saver/restrict background data

OFF

Doze battery optimization/stamina mode

OFF

Sounds (if using default sounds)

ON: Make sure to keep the device volume on and set to a clearly audible volume.

Manually "killing" Spok Mobile

NEVER: The Spok Mobile app needs to remain running in the background. 

An app is "killed" when a user chooses an app from the recent applications menu and swipes to the right or left to kill it.