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Recommended iOS Device Settings for Spok Mobile

This page provides guidance for the settings to use when configuring a device to use Spok Mobile or troubleshooting problems with the Spok Mobile app for iOS. 

iOS Device Settings

Configuration

Cellular Data

ON

Wi-Fi

ON

Airplane Mode

OFF

Notifications

ON

Do Not Disturb

OFF

Background App Refresh

ON

Low Power Mode

OFF

Sounds

ON: Make sure to keep the device volume on and set to a clearly audible volume.

Manually "killing" Spok Mobile

NEVER: The Spok Mobile app needs to remain running in the background. 

An app is "killed" when a user double taps the home button and swipe up to manually kill it.