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Spok

Setting Up the Application

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Prerequisites

  • Before setting up the Spok Mobile application on your device, your account must be registered in the system.

If you received an email from Spok Mobile, it means that a site has registered your account, and your device is ready to set up. 

If your account has not yet been registered, please reach out to your site's administrative team for assistance.

Setting Up the Application

If you received an email from Spok Mobile, this means that a site has registered your account in its system. This email includes your registration username and password, which you will enter after you download and install the application. After you receive this email, perform the following steps to set up Spok Mobile on your device:

  1. Download and install the application on your device. This can be done by clicking the download link in the email that you receive from Spok Mobile. This can also be done by manually downloading the application from the Google Play store. For detailed information on how to do this, please refer to How to Download and Install the Application.
  2. Access the application on your device.
  3. Register the application on your device. For detailed information on how to do this, please refer to How to Register the Application.

How to Download and Install the Application

To manually download and install the application, follow the download URL available in the registration email, or download and install the application from from the Google Play store.

Note: Your site administrator may have automatic installations of Spok Mobile set up using a Mobile Device Management (MDM) program. In this case, the mobile device receives the installation files and automatically installs Spok Mobile. If your device already has Spok Mobile installed, proceed to How to Register the Application.

Downloading the Application from the Registration Email

To download the application on your device, you can simply click on the download URL in the email that you receive from Spok Mobile. When you click on the download URL in the email that you receive from Spok Mobile, your device type should be automatically detected and the correct build automatically downloads on your device.

  1. Access the registration email that you receive from Spok Mobile on your device. The email displays.

SMAndroid_4.3_RegistrationEmail.png

  1. Click on the download URL that is included in step #1. If the system can detect the type of device that is being used, the application automatically downloads onto your device.

SMAndroid_4.3_RegistrationEmailWithHighlight.png

  1. If the system cannot detect the type of device that you are using, you are directed to a site where you can choose the type of build that you would like to download. The following screen displays:

SMAndroid_4.2_FileTransferSite.png

  1. Click the link for the file that best describes your device type. The desired build automatically downloads on your device.

Downloading the Application from the Google Play Store

You can also choose to manually download the application from the Google Play store. The information in this section shows you how to download the Spok Mobile application from the Google Play store that can be access by clicking the Google Play icon on your Android device.

To download the application from the Google Play store, perform the following steps:

  1. Access the Google Play Store by clicking the Google Play icon on your Android device. The Google Play Store displays.
  2. In the Google Play store, click the Search icon. The Search box displays.
  3. In the Search box, enter “Spok Mobile”.
  4. Click Search. Search results display.
  5. Next to the Spok Mobile application, click INSTALL . The App Permissions screen displays, outlining the permissions that the Spok Mobile requires to function successfully.
  6. Click ACCEPT. The Spok Mobile application is installed on your device.
  7. Click OPEN. The Spok Mobile application opens.  

SMAndroid_4.2_Install.png

  1. Click Install. The application begins installing.

SMAndroid_4.2_Installing.png

SMAndroid_4.2_ApplicationInstalled.png

  1. Click Open. The Spok Mobile application opens.

How to Register the Application

Before the Spok Mobile application can be used on your device, the application must be registered. The process for registering the application depends on which version of the application you are using:

You can see which version of Spok Mobile you are on by opening the app and looking at the version number on the sign-in screen.

After you finish registering your account, you will need to re-confirm your registration if you are added to a new site. See Re-Confirming a Registration for more information.

Registering the Application (Spok Mobile 4.9 And Earlier)

To register the application on your device, perform the following steps:

  1. Access the Spok Mobile application on your device. The Registration screen displays.

Spok Mobile Android 4.9 - Registration Screen (Blank).png

  1. In the Username field, enter your Spok Mobile username. This username is assigned to you and can be found in the email that you receive from Spok Mobile.
  2. In the Password field, enter your Spok Mobile password. This password is assigned to you and can be found in the email that you receive from Spok Mobile.

The password that you are assigned by the Spok Mobile application through email expires 24 hours after you are assigned that value or after you receive the email. If you wait over 24 hours to use your password or registration code to register Spok Mobile on your device, you must obtain a new password or registration code. To do this, you can click the Forgot password? link in the Registration screen. For detailed information on how to use this link, please refer to Accessing Your Registration Password When Not Registered.

  1. Enable the Accept the License Agreement option. When the option is enabled, a check mark displays in the box next to the field. Please note that the License Agreement can be viewed by clicking the License Agreement link. You must agree to these terms before being able to sign in and use the application.

Spok Mobile Android 4.9 - Registration Screen (Username & Password).png

  1. Click Sign In. Your device is registered with Spok Mobile, and the Spok Mobile application can now be used on your device.

When the Spok Mobile app is registered on your device for the first time, you may receive messages from the Spok Mobile Team that provide you with introductory information about the product.

Registering the Application (Spok Mobile 4.10)

  1. Choose the Spok Mobile icon on your device. The Spok Mobile Registration screen displays.

    iOS Registration Screen - 4.10.jpg
  2. In the Username field, enter your username:
    1. If your site uses Spok Mobile authentication: Enter the username that is associated with your Spok Mobile account. This information can be found in the email that you receive from Spok Mobile.
    2. If your site uses Active Directory (AD) authentication: Enter your AD email into the username field. Note that it may take up to 1 hour after receiving your registration email for your account to be configured for AD authentication. If your AD account has not yet been activated, you can instead enter the username that is associated with your Spok Mobile account. This information can be found in the email that you receive from Spok Mobile.

      NOTE: If your account has been configured to use Active Directory (AD) authentication, then you must enter your AD email address into the Username field. If you enter a phone number instead, you will be prompted to enter an email address on the following screen.
  3. Select Accept the License Agreement if the box is unchecked. Optionally, you can also click the License Agreement button to read the Spok Mobile End-User License Agreement. Note that you must agree to these terms before being able to sign in and use the application.
  4. Click Continue. Either the Spok authentication screen or the Active Directory (AD) authentication screen will display, depending on whether your account uses Spok Mobile authentication or AD authentication.
If your account is set to log in with Spok Mobile credentials:
  1. The Spok authentication screen will display, with your username in the Username field:

    Spok Auth Screen.png
  2. In the Password field, enter the password that is associated with the username that you entered in the Username field for your Spok Mobile account. This information can be found in the email that you receive from Spok Mobile.

    NOTE: Please note that the password that you are assigned by the Spok Mobile application through email expires 24 hours after you are assigned that value or after you receive the email. If you wait over 24 hours to use your password to register Spok Mobile on your device, you must obtain a new password. To do this, you can click the Forgot password? link in the Registration screen. For detailed information on how to use this link, please refer to Accessing Your Registration Password When Not Registered.
  3. Click Sign In. Your device is registered with Spok Mobile, and the Spok Mobile application can now be used on your device.

When the Spok Mobile app displays on your device for the first time, you may receive messages from the Spok Mobile Team that provide you with introductory information about the product.

If your account is set to log in with Active Directory credentials:
  1. The Active Directory authentication screen will display, with your username in the Username field:

    ADFS Authentication Screen.png

    NOTE: If you did not enter your Active Directory email address into the Username field on the previous screen, then the Username field will be blank.
  2. (Optional) If the Username field is blank, enter your Active Directory email address into the Username field.
  3. Enter your Active Directory password into the Password field..
  4. Click the Sign In button. Your device is registered with Spok Mobile, and the Spok Mobile application can now be used on your device.

When the Spok Mobile app displays on your device for the first time, you may receive messages from the Spok Mobile Team that provide you with introductory information about the product.

Re-Confirming a Registration

If you are added to a new site, you will need to re-register your account on your Spok Mobile device before the site appears on your site selection menu. To re-confirm your registration:

  1. Open the Spok Mobile application, then click the drawer button. The drawer displays.

    SMAndroid_4.2_DrawerScreen.png
  2. Click the Settings button. The settings screen displays.

    SMAndroid_4.2_SettingsScreen.png
  3. In the settings screen, select the Registration setting. The Registration screen displays. 

    Spok Mobile Android 4.9 - Registration Screen (Blank).png
  4. In the Username field, enter the username for your Spok Mobile account.
  5. In the Password field, enter the password for your Spok Mobile account.
  6. Enable the Accept the License Agreement option. When the option is enabled, a check mark displays in the box next to the field. The License Agrement can also be viewed by clicking the License Agreement link.
  7. Click Sign In. Your device will be re-registered, and any new sites will be added.