Spok Mobile for Apple Introduction

Welcome to Spok Mobile! Spok Mobile allows you to send and receive secure, encrypted, HIPAA-compliant messages on your mobile device, eliminating the need for multiple paging devices. Spok Mobile simplifies the communication process by connecting you with your site’s available contact directory. This allows you to communicate with all other Spok Mobile users at your site quickly and easily.

Please note that there are many different configurations of Spok Mobile, and it is available on many different device types and operating systems. Based on your device type and operating system, as well as the Spok Mobile configuration and version, you may not have access to every feature.

Apple Watch Notifications

Spok Mobile does not currently offer full support for Apple Watches. However, Spok Mobile notifications are automatically received on Apple Watches when the watch is integrated with an Apple device that has Spok Mobile installed and set up. For information about how to disable automatic notifications on Apple Watches, see How to Disable Spok Mobile Notifications on the Apple Watch. For more detailed information about Apple Watches, please refer to Apple’s technical documentation.

Spok Mobile was designed to improve the quality and speed at which people communicate. Spok Mobile should not be used in the diagnosis, cure, mitigation, treatment, or prevention of illness or disease by assisting with a professional’s assessment or treatment of a patient.

This product is not a medical device and uses an unlicensed frequency band that is susceptible to interference from other devices or equipment. These external variables can interfere with cellular data and Wi-Fi internet coverage. Because of these unpredictable external factors, Spok cannot guarantee that all Spok Mobile messages will be successfully sent and received.

To help improve the reliability of the product, Spok recommends that any device which has the Spok Mobile client application also has cellular data coverage as well as wireless internet access as a backup. Having the suggested form of internet coverage (cellular data) as well as the backup form of internet coverage (Wi-Fi) helps improve the overall coverage if interference occurs with one of the internet connections.

Depending on how the Spok Mobile application is used, the application reserves the right to use your cellular data coverage and wireless internet.

Before installing Spok Mobile on your device, please make sure the following things are true:

• The device is running iOS 16 or higher.
• You have an email account.

Commonly Used Icons

Button	What it Does
	Identifies a secure device. Each site uses its own custom rules to determine which devices are considered secure.
	Identifies a user who can be included in group chats, including users in on call schedules and existing directory groups or teams.
	Allows you to attach pictures or videos to a message or reply that is being composed.
	Allows you to send a message or reply that is being composed.
	Allows you to access the drawer pop out for additional options, like changing your status or configuring your settings.
	Allows you to access more options for interacting with a message or a chat.
	Indicates that a message has been forwarded.
	Allows you to acknowledge that you received an alert message, and indicate that you accept the message’s content.
	Allows you to acknowledge that you received an alert message, but indicate that you do not accept the message’s content.
	When displayed next to a chat, indicates that the first message in the chat was a high priority message. When displayed next to a message, indicates that the message is high priority.
	When displayed next to a chat, indicates that the first message in the chat was a low priority message. When displayed next to a message, indicates that the message is low priority.
	Indicates the number of unread messages in a chat. The color of the icon also indicates the priority of the most recent unread message: Red: High priority. Turquoise: Medium priority. Blue: Low priority.
	Indicates that a user is available.
	Indicates that a user is not available.