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Spok

Spok Glossary

A glossary of terms that are commonly used to describe Spok products and services.

#

Term Acronym Definition

1.544 Mbps

 

The speed of a North American T-1 circuit.

14d & 14g

 

Spok’s first software release version of Smart Center in an Oracle environment. 14g introduced the use of a 32-bit application.

16-bit

 

Refers to the number of bits that can be processed or transmitted in parallel. Now considered a legacy architecture. Spok does not support any 16-bit software today.

1-way

 

With respect to either device or notifications, a limitation on the ability to respond from the receiving device or the inability to respond to a notification. For example, a pager that may receive pages, but not respond to them from the device, is a "1-way" device.

24/7/365
(or 24x7x365)

 

A representation for continuous system uptime on a 24 hours per day, 7 days per week, 365 days per year basis.

2420

 

Avaya digital telephone with call line appearance and feature buttons in the form of softkeys on an LCD display.
See also: Avaya; Avaya Call Manager; CT-Connect; Third Party Call Control

2-way

 

With respect to either device or notifications, a capability to respond from the receiving device or respond to a notification. For example, a pager that may respond to pages from the device is a "2-way" device.

302x
(or 302A; 302B; 302C; 302D)

 

Avaya’s attendant console. Spok does not support CTI with this device.

32-bit

 

In computing, refers to the number of bits that can be processed or transmitted in parallel. Most Spok software is 32-bit. As a general rule, 32-bit software is able to be run on 64-bit systems, while 64-bit software is not able to be run on 32-bit systems. Compatibility of specific Spok software varies by product.

3rd Generation Partnership Project

3GPP

A cooperation of international standards bodies for the promotion of high-speed 3G and 4G cellular services.

4035

 

Alcatel digital telephone. This telephone is used for CCD agents and supports only one line appearance.

4960

 

The number of bits that can be processed or transmitted in parallel. This applies specifically to the Windows 95-based Smart Suite client software.

5ESS

 

Lucent’s CO (Central Office) telephone switch. Several Spok customers lease digital Centrix service from their telephone provider’s CO. The agent telephones use First Party Call Control via a serial connection to an NT1 Interface.

624D

 

ROLM digital telephone for use with ROLM/Siemens 9651 CBX running 9005 software. This phone uses a serial connection for Spok CTI and a Siemens-provided TSP.

6424D+

 

Avaya digital telephone. This phone supports 24 call line appearance or feature buttons.

7444D

 

Avaya digital telephone. This phone supports 34 call line appearance or feature buttons.

8434DX

 

Avaya digital telephone. This phone supports 34 call line appearance or feature buttons.

8520T

 

Lucent’s ISDN telephone normally used with Centrix. This phone is most commonly used with Lucent’s 5ESS telephone switch. Spok CTI uses a serial connection to an NT1 ISDN Terminal.

911

 

A three-digit telephone number to facilitate the reporting of an emergency. The call is answered at a common answering location (typically referred to as a PSAP) which will figure out the nature of the emergency and dispatch the proper Public Safety Response teams.

9005 Software

 

Siemens ROLM PBX.

9651 CBX

 

A specific Siemens ROLM PBX release level also known as the 9006.

9751 CBX

 

A specific Siemens ROLM PBX release level also known as the 9005.

A

Term Acronym Definition
Access Line   A Central Office 911 line or trunk terminating in a call distributor, PBX, or key system.
Accredition Council for Graduate Medical Education ACGME The body responsible for accrediting the majority of graduate medical training programs (i.e., internships, residencies, and fellowships, aka subspecialty residencies) for physicians in the United States.
ACD Group   Multiple agents assigned to process incoming calls that are directed to the same dialed number. The ACD feature of a telephone switch routes the incoming calls to one of the agents in the ACD group based on such properties as availability of the agent and length of time since the agent last completed an incoming call.
ACD Monitor   A Smart Suite application which monitors ACD queue information and presents the data to the agents in the Phone Server’s lamp window. This application is only supported on Nortel SL-100, Avaya, and Alcatel platforms.
Acknowledgment ACK A transmission control character used to indicate that a transmitted message was received successfully.
ActiveX   Microsoft technology that uses COM technology and is designed to enable easier embedding of interactive objects, and often multimedia, on web pages.
Adjunct Switch Application Interface Protocol ASAI Protocol The protocol used by the Avaya PBX to communicate with the CT-Connect application for Third Party Call Control.
Admin Menu   A GUI menu-driven interface on Smart Suite database servers for customer administrators to perform a variety of functions such as recovering purged data and enabling/disabling/resetting basic processes.
Administrator   A GUI menu-driven interface on Smart Suite database servers for customer administrators to perform a variety of functions such as recovering purged data and enabling/disabling/resetting basic processes.
Admit, Discharge, and Transfer ADT A message type used in Health Level 7 (HL7) communication to describe the movement of patients through the hospital.
Advanced Encryption Standards AES The NIST's replacement for the Data Encryption Standard (DES). The Rijndael /rayn-dahl/ symmetric
Advanced Mobile Phone Service AMPS Was a subsidiary of AT&T prior to the Bell System Divestiture. Abbreviated AMPS, the company was created in 1978 to build and operate the new Advanced Mobile Phone System, also abbreviated AMPS. AMPS was developed by Bell Labs to replace older, severely limited radiophone services, such as IMTS. AMPS was one of the first modern cellular phone systems.
Agent   In a healthcare context, an operator who receives telephone calls.
Akimbi   Enables users to automate the set-up, capture, and teardown of complex, multi-machine software configurations on a shared centralized pool of virtual resources and to rapidly configure those resources, on demand, through an intuitive self-service interface.
Alarm Dispatch Module ADM Part of the Fusion product, this module pulls data from various sources (i.e. building management, security alarms, and fire alarms) and sends alarm notifications automatically to recipients' mobile devices. Has 16 inputs and connects directly with other Fusion modules.
Alarm Interface   A software application that allows signaling between various alarm systems and the Spok Smart Suite database. Information can also be sent to other applications, such as to Smart Alert.
Alcatel   PBX manufacturer based in France.

ALI Query Service

AQS

NENA (National Emergency Number Association) ALI  Query Service.

Alliance for Telecommunications Industry Solutions ATIS A standards organization that develops technical and operational standards for the telecommunication industry. ATIS is headquartered in Washington, D.C. The ATIS is accredited by the American National Standards Institute (ANSI).
Alternate Routing   A standard feature provided to allow Enhanced 911 calls to be routed to a designated alternate location if: 1) all E911 exchange lines to the primary PSAP are busy or 2) the primary PSAP closes down for a period of time.
Amateur Radio Emergency Service ARES In the United States and Canada, the Amateur Radio Emergency Service (ARES) is a corps of trained amateur radio operator volunteers organized to assist in public service and emergency communications. The American Radio Relay League and the Radio Amateurs of Canada organizes and sponsors the ARES.
American National Standard ANS  A common prefix for American National Standards Institutes (ANSI) documents or standards.
American National Standards Institute ANSI The United States standards organization that establishes procedures for the development and coordination of voluntary American national standards.
American Standard Code for Information Exchange ASCII A character-encoding scheme originally based on the English alphabet. ASCII codes represent text in computers, communications equipment, and other devices that use text. Most modern character-encoding schemes are based on ASCII, though they support many additional characters. Established by the American National Standards Institute (ANSI) to achieve compatibility between data services.
American Telegraph & Telephone AT&T; ATT Leading provider of mobile and fixed telephony services. Some customers may refer to their equipment as "AT&T manufactured" when, in fact, Avaya or Lucent Technologies have actually manufactured their hardware.
Analog Terminal Adapter ATA A device that connects regular telephones to a broadband cable or DSL network for voice over IP (VoIP) service. Plugging into the cable or DSL modem, the analog telephone adapter (ATA) delivers dial-tone, manages the call setup, and provides the conversion between voice signals from an analog telephone and IP packets, and vice versa.
analog_main.ini   A script for the Smart Suite VRU applications.
Angle of Arrival AOA A method for determining the direction of propagation of a radio-frequency wave incident on an antenna array. AoA determines the direction by measuring the Time Difference of Arrival (TDOA) at individual elements of the array -- from these delays the AoA can be calculated.

App Server
(or Web Server)

  In a Smart Suite or e.Notify context, a system running an Oracle Application Server used for web-based products.
Application Programming Interface API A set of routines that an application uses to request and carry out lower-level services performed by a computer's operating system. Also, a set of calling conventions in programming that define how a service is invoked through the application.
Application Service Provider ASP; SaaS A business that provides computer-based services to customers over a network. Spok is an ASP in its hosted e.Notify and AMC offerings.ASP is sometimes referred to as "Saas" or, internally, just as "Hosted."

Assisted Transfer
(or Consult Transfer)

  The operator contacts the party requested by the caller, and waits for the called party to respond. When the called party responds, the operator completes the transfer.
Association of American Railroads AAR An industry trade group representing primarily the major freight railroads of North America (Canada, Mexico, and the United States).
Association of Public Safety Communications Officials APCO APCO has developed several standards that bear its name. For example, APCO-16, APCO-25, and the APCO phonetic alphabet are all widely used.
Association of Radio Industries and Businesses ARIB Designated as the center of promotion of the efficient use of the radio spectrum and frequency change support agency.
Asymmetrical Digital Subscriber Line ADSL A broadband communication technology designed for use on conventional telephone lines, which reserves more bandwidth for receiving data (1-8 megabits per second) than for sending data (100-800 kilobits per second).
Asynchronous Transfer Mode ATM A means of digital communications that is capable of very high speeds; suitable for transmission of images or voice or video as well as data. ATM is used for both Local Area Networks (LAN) and Wide Area Networks (WAN).
atms [Data Schema]   The primary Oracle database schema for the Smart Suite product line.
atms [User]   The Smart Suite Oracle database administrator user.
atms.admin   An Oracle role for Smart Center that has administrator rights, second only in command to atms and SUPER_ADMIN.
atms.on_call_admin   An Oracle role for Smart Center that is typically granted to Smart Web On-Call administrators.
atms.on_call_historian   An Oracle role to Smart Center that is granted to archiving routines.
atms.operator   The default database role assigned when adding a new database user in Smart Center. This is the most limited database role.
atms.super_admin   An Oracle role for Smart Center that has complete administrative rights, second in command to atms.
atms.web_super_admin   An Oracle role for Smart Center that is granted to the Web administrator. This role has rights over all the roles and stored procedures in the database.
AT&T Lite
(or ATT Lite)
  AT&T Lite is a Smart Suite add-on module which activates and deactivates the message waiting indicator for a user when an agent saves or archives a message for that user in the Spok database. This module is supported on the Avaya platform only.
Attendant Console   Traditionally, the central answer point of a PBX or Centrix Group where operators answer and extend calls and have access to features such as Busy Verify, Do Not Disturb, and Barge In. Spok supports CTI with the M2250, BOSS, and MSAC attendant consoles.
Audio Information Exchange   See Audix.
Audix
(or Audio Information Exchange)
  Avaya’s voicemail platform.
Augmented Backus-Naur Form
(or Backus Normal Form)
ABNF It was the first metalanguage to define programming languages.
Authenticate   The process of positively identifying a user or a contact through the use of a combination of personal identity factors such as username, password, PIN, etc.
Automated Directory Attendant System ADAS ADAS is a directory and speech recognition package that is integrated with Smart Speech. Callers can reach a specific individual or department, navigate a menu of frequently called numbers, and initiate morale calls using speech recognition. ADAS is most commonly used by military customers.
Automatic Call Distribution ACD A method of intelligent call routing where agents log into a queue and incoming calls are delivered to those agents based on pre-determined logic, such as expected wait time or agent skill level.
Automatic Location Identification ALI Automatic Location Identification provides for an address display of the subscriber calling 911. With ALI, the PSAP receives the ANI display and an ALI display on a screen. The ALI display includes the subscriber's address, community, state, type of service and if a business, the name of the business. The PSAP will also get a display of the associated ESN information (police, fire, rescue).
Automatic Number Identification ANI Automatic Number Identification corresponds to the subscriber's seven digit telephone number. The ANI displays at the PSAP on the digital ANI display console.
Automatic Vehicle Location AVL The ability to pinpoint the location of a vehicle or mobile caller in transit. Also called "geotracking," these location-based services (LBS) are used for emergency purposes as well as proximity marketing, traffic updates, fleet management and asset and people tracking.
Autonomous System Number ASN Used for routing on the Internet.
Avaya   Originally a spin-off telephony company of Lucent Technologies, now a leading global telecommunications vendor. Also a Spok alliance partner.
Avaya Call Manager ACM The latest PBX core operating software for Avaya S8000 series PBXs.

 

B

Term Acronym Definition
B Channel   A "bearer" channel is a fundamental component of ISDN interfaces. It carries 64,000 bits/second and is capable of carrying voice or data, depending on how the local telephone company has it provisioned. A "standard" ISDN PRI circuit contains 23 B channels and 1 D channel.
Backplane Bus BUS

A collection of electrical wiring that interconnects the slots where printed circuit cards in a computer system are inserted.

Backus Normal Form   See Augmented Backus-Naur Form.
Barge In   A telephony command used in the Nortel environment which allows an operator to break-in to a live call.
Basic 911 B911 An emergency telephone number system using the digits "911" for access and routing all such calls to a single 911 answering point. There is no automatic number or location identification involved in Basic 911 service.
Basic Operator System Box BOSS Box A physical piece of telephony equipment, designed and developed specifically for Spok, sold by Spok to Nortel SL-100/DMS-100 customers who require special permissions previously used by their Nortel MSAC Console. (The Nortel MSAC Console has been discontinued for many years.)
Basic Rate Interface BRI An Integrated Services Digital Network channel consisting of two 64 kbps "bearer" (B) channels and one 16 kbps "delta" (D) channel, giving a total data rate of 144 kbps. The B channels are used for voice or user data, and the D channel is used for control and signalling and/or X.25 packet networking.  BRI is the kind of ISDN interface most likely to be found in residential service.
Binary 8 Zero Substitution B8ZS A technique used to accommodate the "ones" density requirement for digital T-carriers. Rather than inserting a one for seven consecutive zeroes, B8ZS inserts two violations of the bipolar line encoding technique.
Binary Amplitude Shift Key BASK A technique used to accommodate the "ones" density requirement for digital T-carriers. Rather than inserting a one for seven consecutive zeroes, B8ZS inserts two violations of the bipolar line encoding technique.
Binary Coded Decimal  BCD A number representation where a number is expressed as a sequence of decimal digits and then each decimal digit is encoded as a four-bit binary number (a nibble). E.g. decimal 92 would be encoded as the eight-bit sequence 1001 0010.
Bipolar Violation  BPV In a telephony context, the presence of two consecutive "one" bits of the same polarity on the T carrier line. The BPV alarm is displayed on the Telident Call Locator when this condition is detected on the ISDN PRI circuit.
Bit   The basic capacity of information in computing and telecommunications; a bit can have the value of either 1 or 0 only. These attributes may be implemented, in a variety of systems, by means of a two state device. A contraction of "binary digit."
BlackBerry   A brand of wireless handheld devices and services developed by Research In Motion (RIM).
BlackBerry Enterprise Server BES The middleware software package that is part of the BlackBerry wireless platform supplied by Research In Motion (RIM). The software and service connects to messaging and collaboration software (Microsoft Exchange, Lotus Domino, Novell GroupWise, Alt-N MDaemon) on enterprise networks and redirects emails and synchronize contacts and calendaring information between servers, desktop workstations, and mobile devices.
BlackBerry Internet Service BIS BlackBerry Internet Service was developed primarily for the average consumer rather than for the business consumer. The service also allows users to access POP3, IMAP, and Outlook Web App (not via Exchange ActiveSync) email accounts without connecting through a BlackBerry Enterprise Server (BES).
Blind Transfer   A telephone transfer that a user performs by pressing transfer, entering the destination phone number and then immediately releasing the call to the PBX; that is, the user does not stay on the line to conduct the transfer, but rather sends it "blind" to the PBX for handling. Also understood within Spok Console Suites as a "single-step" transfer.
Border Gateway Protocol BGP Its design is based on experience gained with Exterior Gateway Protocol (EGP).
Broadband Over Power Lines BPL

Power line communication (PLC) carries data on a conductor that is also used simultaneously for AC electric power transmission or electric power distribution to consumers. It is also known as power line carrier, power line digital subscriber line (PDSL), mains communication, power line telecom (PLT), power line networking (PLN), and broadband over power lines (BPL).

A wide range of power line communication technologies are needed for different applications, ranging from home automation to Internet access. Most PLC technologies limit themselves to one type of wires (such as premises wiring within a single building), but some can cross between two levels (for example, both the distribution network and premises wiring). Typically transformers prevent propagating the signal, which requires multiple technologies to form very large networks. Various data rates and frequencies are used in different situations.

Broadcast   In a general communications context, a broadcast is any notification issued to more than one contact or user. In computer networking, broadcasting is a routing scheme which refers to the transmitting of a packet that will be received by every device on the network.
Bureau of Transportation Statistics BTS The Bureau of Transportation Statistics (BTS), as part of the United States Department of Transportation, compiles, analyzes, and makes accessible information on the nation's transportation systems; collects information on intermodal transportation and other areas as needed; and improves the quality and effectiveness of DOT's statistical programs through research, development of guidelines, and promotion of improvements in data acquisition and use. BTS is part of RITA and is a principal agency of the U.S. Federal Statistical System.
Busy Verify   A Nortel telephony command which allows operators to confirm that an extension is in use.
Byte   A unit of digital information in computing and telecommunications that most commonly consists of eight bits. Historically, a byte was the number of bits used to encode a single character of text in a computer and for this reason it is the basic addressable element in many computer architectures. The size of the byte has historically been hardware dependent and no definitive standards existed that mandated the size. The de facto standard of eight bits is a convenient power of two permitting the values 0 through 255 for one byte.

 

Term Acronym Definition
Cache   Memory that holds copies of recently accessed data.
Call Accounting   Tools or procedures that help search for information about an employee, track their calls and your calls, keep track of telecom or non telecom equipment, and create and keep track of trouble tickets and work orders.
Call Bridging   The process of joining two or more telephone call into a single multi-caller conference.
Call CapSure   Spok call recording product which promotes quality assurance management.
Call Detail Record CDR A feature of telephone systems which allow them to collect and record information on outgoing and incoming calls.
Call Forward No Answer   A feature of telephone systems which allow them to collect and record information on outgoing and incoming calls.
Call Locator   The Site Alert hardware used to interface with PBX systems and provide station information to the Site Alert system for on-site notification.
Call Manager Application Programming Interface CMAPI Avaya’s new API that provides a First Party Call Control in a Third Party Call Control environment.
Call Recording   In a Smart Suite context, an application that actively records and caches up to 10 agent phone conversations. Agents must select which calls to permanently save from the cached files. Files are saved in .wav format in a location determined by a setting in the Windows Registry.
Called Directory Number CDN A virtual extension in a Nortel PBX which runs a macro-type application when called. If the customer has Spok CTI and adds Symposium they must use CDNs for screen activation.
Calling Party Identification CPID In an E911 context, identifies the initiating 911 party with a number.
See also: Automatic Number Identification; Enhanced 911
CallMaster   An Avaya/Lucent phone set.
Camp-On   A telephony feature which allows an agent to place a call in a queue to a busy extension. The party on the active call does not know a call is in queue until he/she hangs up. The call in queue is then presented to the destination unless it times out and then is returned to the agent. This feature is supported on Nortel, Siemens/ROLM, and Alcatel platforms only.
Care Connect   See Spok Care Connect.
Cascade   In a general context, the triggering or repeated application of activities on or by parent objects, onto or by child objects. The process and/or practice of triggering follow-on notifications based on response results or a particular lack of response. This results in pre-defined automatic response actions resulting from the receipt of specific response to a notification.
Cell   Any type of addressable mobile telephone handset or network.
Cellular Messaging Module CMM Part of Fusion product, this module sends critical messages via SMS to mobile devices. Compatible with EMM and Messenger.
Central Office CO Generally, a telephone switch used by the telephone company to provide service to the local calling area. Some customers have a CO on site or use Centrix from their provider’s CO for telephone service.
Centralized Automated Message Accounting CAMA In a telecommunications context, CAMA trunks are used both between the originating end office (EO) and the selective router (SR) as well as between the SR and the PSAP.
Centralized Automatic Message Accounting CAMA Provides detailed accounting for telephone calls. When direct distance dialing (DDD) was introduced in the US, message registers no longer sufficed for dialed telephone calls. The need to record the time and phone number of each long distance call was met by electromechanical data processing equipment.
Centralized Call Distribution CCD Alcatel’s term for Automatic Call Distribution (ACD ).
Centrix   A telephone service provided by a CO (Central Office) to act like a PBX even though the CO may not be on the actual customer site. A CO can service multiple sites using Centrix.
Channel Access Protocol Code CAP Code The unique identifier of a pager associated with the physical pager and used to locate the pager when calling the pager’s telephone number or PIN. Customers typically call their paging vendor to change a wide area pager’s CAP code, or they may also use their Zetron system to update an in-house pager’s CAP code.
Channel Facility Assignment CFA A CFA is used in connection with a SONET ring. A SONET ring has a number of channels, and a T1 is designed to cross-connect to a particular location on the SONET ring. Telecom providers use the CFA to know exactly where to tie-down the circuit.
Cisco Telephony Input/Output System CTIOS Cisco Telephony third party call control API that allows an application to communicate with the ICM server.
Class of Service COS A parameter used in data and voice protocols to differentiate the types of payloads contained in the packet being transmitted. The objective of such differentiation is generally associated with assigning priorities to the data payload or access levels to the telephone call.
Code Division Multiple Access CDMA A channel access method used by various radio communication technologies. Implemented as a cellular phone network, titled CDMA2000, used by Sprint Nextel, Verizon Wireless, U.S. Cellular, Virgin Mobile, and others.
Command-Line Interface CLI A means of interaction with a computer program where the user (or client) issues commands to the program in the form of successive lines of text (command lines).
Comma-Seperated Values CSV A file format used for storing tabular data in a simple, plaintext form. CSV files are similar to a spreadsheet such as an Excel XLS, but stores only text data instead of also including specialized formatting or programming. A CSV file consists of any number of records, separated by line breaks of some kind; wherein each record consists of fields, separated by some other character or string, most commonly a literal comma or tab. Usually, all records have an identical sequence of fields.
Common CAP Code
(or Group CAP Code)
  A shared identifier among several pagers associated with the physical pager used to send a page to all devices sharing the CAP code when only one pager in the group receives the initial message.
Competitive Local Exchange Carrier CLEC Any company or person authorized to provide local exchange services in competition with an ILEC. There are two types of CLEC’s, facilities based and non-facilities based.
Component Object Model COM A binary-interface standard for software componentry introduced by Microsoft in 1993. Often used as an umbrella term encompassing the OLE, OLE Automation, ActiveX, COM+ and DCOM technologies. COM has been largely displaced by Microsoft .NET, but is still in use today.
Computer Aided Design CAD Generically, CAD refers to the use of computer systems to assist in the creation, modification, analysis, or optimization of a design, for example in the architectural design of a building or the technical design of hardware. In a notifciation and alerting context, used alongside mapping for mass notification messaging.
Computer Based Training CBT Training performed via a computer, usually including lecture or slideshow components, and often also including interactive components such as quiz questions.
Computer Telephone Integration CTI Used to emulate telephony functions available on the connected telephone. CTI integrates the functions of the telephone with the PC workstation to provide a computerized directory.
Go to the CTI Product Page.
Computer Telephony Server
(or CTI Server)
CT Server A server that passes information between a PBX and a third party application.
Computer-Supported Telecommunications Applications
(or CSTA Gateway)
CSTA An abstraction layer for telecommunications applications. Now an international standard, it is defined independently of underlying protocols. Examples of protocols that may be used by CSTA include SIP and H.323. In an Avaya S87xx context, the package to used to pass information to third party applications. (The interface between the PBX and the CT Server via TSAPI protocol.)
Conference Bridge   The process of joining, bridging, transferring, or otherwise redirecting a notification delivery or response call into a conference call with multiple attendees.
Confidential Disclosure Agreement   See Non-Disclosure Agreement.
Confidentiality Agreement   See Non-Disclosure Agreement.
Consult Transfer   See Assisted Transfer.
Contact Order   The order in which a particular recipient’s devices are notified.
Cookie   A piece of information sent to a browser by a web server. The browser then returns that information to the web server. This is how some web pages "remember" your visits.
Coverage
(or Exception)
  In a paging and messaging context, a temporary exception which overrides the paging status of an individual or group. When a page is sent to a pager in coverage status, the page gets sent to a covering pager instead.
CRASH
(or Dr. Watson)
  A Dr. Watson error generated by the application. There should be a Dr. Watson log that should be retrieved and send to the development team.
Critical Test Results Management
(or IMCO STAT)
CTRM Spok product that automates part of the CTRM process in hospitals, sending critical test results from labs to ordering physicians quickly. Previously called "IMCO STAT."
Go to the CTRM Product Page.
cron  

1. Service that provides scheduled tasks in UNIX/Linux.

2. A UNIX/Linux scheduled tasks, usually just a simple BASH script.

crontab   A UNIX/Linux command that returns the results of jobs that are schedule to run via the cron file.
CSTA Gateway   See Computer-Supported Telecommunications Applications.
CT-Connect
(or Envox or Net Merge)
  A server application created by Envox which communicates to a PBX via TCP/IP for Third Party Call Control. Originally created for Smart Suite. Currently used for CTI on Avaya and SL-100. Previously called "NetMerge."
CT-Connect Setup   The Spok Smart Suite application used for specifying the local telephony settings, such as telephone extension and CT-Connect server IP address.
CTI Server   See Computer Telephony Server.
Customer Premises Equipment CPE Telephone or terminal equipment located on the customer's premises. This equipment may be owned or provided by either the customer or the telephone company.
Customer Record Information System CRIS This file, not accessible to the 911 system administrator or jurisdiction personnel, contains individual customer records maintained by telephone companies. The 911 system requires only a small portion of each CRIS record, which is extracted from CRIS to form the ALI database.
Customer Relationship Management CRM An umbrella term for any software application that is associated with customer care.
Customer Rules and Responsibilities   See Service Level Expectations.

D

Term Acronym Definition
D/141ESC   Dialogic 4-channel voice board with on-board analog loop start interface.
Daemon   UNIX/Linux process that runs in the background to provide an ongoing function or service. In a Smart Suite or e.Notify context, paging and other administrative processes are often referred to as "Spok daemons."
Dashboard   Refers to the graphical user interface that organizes and presents information in an easily digestible way.
Database   An organized collection of data comprised of fields, records (data), and indexes. Fields are named for the type or kind of information contained in each, which may be alphanumeric, binary, or other. The data is the information contained within the field. A record is comprised of several fields, such as a customer data record in the CRIS database. The index is a key field or a field that has been sorted into a particular order to facilitate the location of individual records.
Database Failover   Used in a Stand-by configuration. Occurs when the active database becomes inoperable and the standby database becomes the primary database. This is a process that must be run manually.
Database Maintenance   Ongoing process in which the MSAG file and SR and TN database are updated to reflect current information for an Enhanced 911 system.
Database Management System
(or Relational Database Management System)
DBMS; RDBMS Common Database Management Systems are Oracle and Microsoft SQL. Some define a DBMS as the separation of data from the computer application that allows entry or editing of data.
Database Services DBS Spok team within the Professional Services Group responsible for administration of customer database systems.
Dataguard   Standby. Two or more Oracle database servers running in an ACTIVE/PASSIVE configuration where one server (ACTIVE server) sends database changes to the other server(s) (PASSIVE servers) at scheduled intervals so that a PASSIVE server can be used as a recovery/replacement server in a short time frame if the ACTIVE server goes down.
Deadlock   In a database context, a situation in which two or more competing actions are each waiting for the other to finish, and thus neither ever does.
DEBUG   Information output by applications that assist with troubleshooting of the application or system.
Dedicated Port   Telephony Port that is dedicated to a particular ASP customer.
Dedicated Trunk   A telephone circuit used for one purpose only, e.g., transmission of 911 calls.
DEES Box
(or NICE)
  Telephony device use to enable CTI with the Nortel Meridian M5316.
Default Routing   In a 911/E911 context, a 911 feature which is activated when a 911 call cannot be selectively routed due to an ANI failure, bad or missing data, or other causes. An incoming call such as this is routed from the 911 control office to a default PSAP which was selected by the customer to perform such a function. Each 911 system or grouping is assigned a default PSAP.
Defense Information Systems Agency DISA A United States Department of Defense agency that provides information technology (IT) and communications support to the President, Vice President, Secretary of Defense, the military Services, and the Combatant Commands.
Definity LAN Gateway DLG The software used for interfacing with CT-Connect Third Party Call Control on specific versions of Avaya Call Manager.
Department of Defense DOD Most commonly referring to the United States DOD, the Executive Department of the Government of the United States of America charged with coordinating and supervising all agencies and functions of the government concerned directly with national security and the United States Armed Forces.
Device   A physically or logically addressable mechanism that can deliver audibly or display visually the content of notification (such as a telephone, pager, fax, Blackberry, email account, etc.).
Device Priority   The order in which a user/contact can elect to have specific devices contacted relative to an escalation process. In certain cases, System Administrators may also be able to define an overriding priority.
Dialed Number Identification Services DNIS Provides the receiver of the telephone call the called phone number.
Dialogic   Name of a company that manufactured Dialogic Voice Cards. Acquired by Intel in 1999.
Direct Inward Dial   The ability to dial a call using the public switch telephone network directly to a private branch exchange (PBX) extension without the help of an operator.
Directory Number   See Extension.
Dr. Watson   See CRASH.

E

Term Acronym Definition
E911 Tandem - Selective Router   The TELCO switch that routes 911 calls to the appropriate PSAP based on an ANI defined location coordinated within geographic boundaries and PSAP jurisdictions.
e.Notify   Spok product used for event notification.
Go to the e.Notify Product Page.
Eclipse   Spok call accounting product which provides reporting and monitoring tools to allocate and control telecom costs, evaluate and improve personnel productivity, provide telephone traffic analysis, detect fraud, and prevent abuse and misuse of telephone services.
Go to the Eclipse Product Page.
EIA-232-D   See RS-232.
Electronic Switching System ESS An electronic telephone switching system equipped with stored program control that provides features not present in electromechanical switches.
Emergency Location Identification Number ELIN Emergency location identification number.
Emergency Response Location ERL A location to which a 9-1-1 emergency response team may be dispatched. The location should be specific enough to provide a reasonable opportunity for the emergency response team to quickly locate a caller anywhere within it.
Emergency Service Number ESN; ESZ An ESN is a three to five digit number representing a unique combination of emergency service agencies (Law Enforcement, Fire, and Emergency Medical Service) designated to serve a specific range of addresses within a particular geographical area, or Emergency Service Zone (ESZ). The ESN facilitates selective routing and selective transfer, if required, to the appropriate PSAP and the dispatching of the proper service agency.
Emergency Service Query Key ESQK A digit string that uniquely identifies an ongoing emergency services call and is used to correlate the emergency services call with associated data messages; a Pseudo-ANI number that identifies a call instance at a VPC and is associated with a particular Selective Router/ESN combination. It may identify an emergency services zone and may be used to route the call through the network.
See also: Emergency Service Routing Number; Emergency Service Routing Key
Emergency Service Routing Number ESRN A 10-digit number that specifies the selective router to be used to route a call.
See also: Emergency Service Number
Emergency Service Zone ESZ A three-digit number associated with a particular set of selective agencies used for routing purposes. An ESN is a three- to five-digit number representing a unique combination of emergency service agencies (Police, Fire, and EMS) designated to serve a specific range of addresses within a particular geographical area. The term ESZ refers to the geographic area itself and is generally used only during the ESN definition process to label specific areas. The ESN facilitates the selective routing of calls to appropriate PSAPs.
Emergency Services Gateway ESGW A component, residing in the voice over IP service provider’s network, responsible for integrating the SIP network with the emergency services network and routing 911 calls to the appropriate selective router, based on the ESRN/ESQK it receives from the regional call server or the 911 call server.
Emergency Services IP Network ESInet An ESInet is a managed IP network that is used for emergency services communications, and which can be shared by all public safety agencies. It provides the IP transport infrastructure upon which independent application platforms and core functional processes can be deployed, including, but not restricted to, those necessary for providing NG9-1-1 services. ESInets may be constructed from a mix of dedicated and shared facilities. ESInets may be interconnected at local, regional, state, federal, national and international levels to form an IP-based inter-network (network of networks).
Emergency Services Routing Key
(or Emergency Services Routing Digit)
ESRK; ESRD A 10-digit number used for the purpose of routing an E911 call to the appropriate Public Service Answering Point (PSAP) when that call is originating from wireless equipment. The Emergency Services Routing Digit (ESRD) identifies the cell site and sector of the call origination in a wireless call scenario. The Emergency Services Routing Key (ESRK) uniquely identifies the call in a given cell site/sector and correlates data that is provided to a PSAP by different paths, such as the voice path and the Automatic Location Identification (ALI) data path. Both the ESRD and ESRK define a route to the proper PSAP. The ESRK alone, or the ESRD and/or Mobile Identification Number (MIN), is signaled to the PSAP where it can be used to retrieve from the ALI database, the mobile caller’s call-back number, position and the emergency service agencies (e.g., police, fire, medical, etc.) associated with the caller’s location. If a NANP TN is used as an ESRD or ESRK, this number cannot be assigned to a customer.
See also: Emergency Service Number; Emergency Service Query Key
Encryption   The process of coding data so that it cannot be easily read without the use a decryption key.
Enexity    See SecureLink.
Enhanced 911 E911 Emergency telephone number system using the digits "911" for access and computerized procedures for automatic routing to the proper Public Safety Answering Point (PSAP). A PSAP agent receives both ANI and ALI information from the caller to assist in emergency handling. The ALI feature is particularly helpful for callers who are unable to communicate their needs. 

The territories covered by a single PSAP is based on the dispatch and response arrangements for the fire, police, and medical services for a particular area. All primary PSAPs have a regional Emergency Service Number (ESN), a number identifying the PSAP.
Enhanced 911 Control Office E911 Control Office The office providing tandem switching capability for E911 calls. It controls switching ANI information to the PSAP and provides the Selective Routing feature, standard ESS Speed Calling features, call transfer capability and certain maintenance functions for each PSAP.
Enhanced Operator Statistics   See Operator Statistics.
Enterprise System   Notification System is installed behind customer firewall (not hosted).
Envox   See CT-Connect.
Escalation Tier   The process and/or practice of automating successive notifications to the next tier(s) based on a lack of response or particular response from a previous tier.
ESRI   An organization based in Redlands, California which produces Geographic Information System (GIS) software.
Ethernet   Networking technology for LAN.
Event   In the event notification context, a notification of any type that is sent to individuals using Spok e.Notify. Examples of notification types are: emergencies, weather alerts, employee meetings, etc.
Event Management Module EMM Part of Fusion product, it is the hub of the Fusion series that offers an easy way to send critical messages to either individuals, groups, and/or the entire enterprise. Can integrate with the Telephone Interface Module (TIM) and Alarm Dispatch Module (ADM).
Event Q Monitor   The process that runs on the Linux voice server to monitor the database for any events that are activated.
Event Template   A set of event information, procedures, steps, and questions and answers that can be activated in Spok e.Notify.
Exception  

Part of Spok messaging suite of applications, the exception feature provides a temporary exception message to agents, Smart Web, Speech, and VRU users which overrides the paging status. There are three types of exceptions:

  1. Page Block: Transfers requesting callers to the call center.
  2. Coverage: Sends messages to a covering person.
  3. Referral: Offers a phone number to the caller at which the requested party can be reached.

See also: Coverage.

Expert Agent Selection EAS An Avaya add-on service for G3 or S8000 PBXs providing advanced ACD routing/agent skills.
Extended Super Frame ESF A T-1 format that uses the 193rd bit as a framing bit. ESF provides frame synchronization and cyclic redundancy checking. ESF (along with B8ZS) need to be configured for ISDN PRI circuits that the Telident (Spok) Call Locator connects to.
eXtensible Markup Language XML A set of rules for writing markup languages which provides a robust, machine-readable information protocol that can handle complex objects.
Extension
(or Directory Number)
DN Telephone line attached to a main line or to a PBX or Centrex system.

F

Term Acronym Definition
Facilities Based Carrier   Long distance carriers which own call switching equipment and transmission lines regionally and nationally are called facilities based carriers, e.g. AT&T, MCI, Sprint.
Fast-Start Failover   See Oracle Data Guard.
Fax   Equipment that transmits and receives printed material over telephone lines.
Feature Access Code   See Feature Code.
Feature Buttons   Phone buttons that can be programmed with specific and often complex features.
Feature Code
(or Feature Access Code)
  A dialable string of digits which activates or deactivates a call feature on the telephone set rather than pressing the particular feature button on the telephone. Typically used in a PBX environment. Also called the Feature Access Code.
Federal Communications Commission   Agency empowered to regulate all interstate and foreign radio, and wire communications services in the United States, including radio, television, facsimile, telegraph, and telephone systems.
First Party Call Control   CTI which connects directly from the PC’s serial or USB interface to the telephone device for call control. Describes the environment where the PC controls the phone directly, for example Meridian 2250, Meridian 2616, or BOSS.
First Responder   Police, fire, or medical resource who is dispatched to handle 9‑1‑1 calls and deliver emergency services.
FirstWave FW; CC Legacy CRM (Customer Relationship Management) solution used by the Minnesota office for technical support, PCR (Product Change Request) management, etc.
See also: Spok Care Connect
Follow-up Question   In e.Notify, pre-defined automatic response actions resulting from the receipt of specific response to a notification.
Form   For Oracle Application Server applications such as Smart Center or e.Notify, a "form" is any GUI dialog box that users can enter data into.
Freeze   See System Lockup.
Function  

1. In a console and directory context, a "function" identifies a functional group in a listing record, and not a particular person. For example, you may have a position called Chaplain, but that position could be filled by many different individuals.

2. In a programming context, a function is a modular "chunk" of code that performs a given task and which may therefore be called from elsewhere in the script or program to perform that function, without the entire code chunk needing to be rewritten.

Fusion   The Fusion Series of products is centered around the Event Management Module (EMM) which can be deployed for alerting integrations separately in assisted living, manufacturing, small scale hospitality, or  other low throughput environments or in combination with other Spok products in enterprise facilities. The products extend our solution set and provide a low-cost option with an embedded platform for smaller customers.

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G

Term Acronym Definition
G3   Older Avaya PBX platform.
General Availability GA In a software development context, "general availability" of an application occurs when an application is released to the customer base.
Geographic Information System GIS A technology that manages, analyzes, and disseminates geographic information about the earth’s surface and the objects found on it.
Geographic Location Identifier   A code which identifies the geographic segment associated with the address range. The geographic segment may be defined by county boundaries, city boundaries, wire center boundaries, taxing areas, and/or exchange boundaries.
get_connect   In a Smart Suite and e.Notify context, a tool that Spok cron tasks, applications, and people use to connect to the database. Uses ".atmspswd" to verify the database passwords and connection string.
Glenayre Computer Protocol GCP A simple American Standard Code for Information Exchange (ASCII) protocol used to submit one-way text messages to pagers via paging systems manufactured by Glenayre Technologies, Inc.
Glenayre Terminal   A paging terminal with wide area and on-campus paging capabilities.
Global System for Mobile Communications GSM GSM is a digital cellular phone technology. The GSM standard has been deployed at three different frequency bands: 900 MHz, 1800 MHz, and 1900 MHz. It represents the second generation of wireless networks.
GNU's Not UNIX GNU  A software system developed by the Free Software Foundation (FSF) to be UNIX-compatible. The software is non-proprietary, and anyone can download, modify, and redistribute it. The GNU project was started by Richard Stallman at MIT in 1983.
Graphical User Interface GUI A computer terminal interface, such as Windows, that is based on graphics instead of text.
Greeting   In a  Voice Response Unit (VRU) context, a feature which allows users to record a greeting with a custom message about their paging status.
Group CAP Code   See Common CAP Code.

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H

Term Acronym Definition
HAPI Phone Server    Spok’s 16-bit telephone interface software which uses a proprietary Spok API protocol.
Health Information Technology for Economic and Clinical Health Act HITECH A United States law. Part of the American Recovery and Reinvestment Act of 2009 (ARRA). HITECH broadens the scope of privacy and security protections already available under HIPAA. This law also increases the potential legal liability for non-compliance and provides for more enforcement.
Health Insurance Portability and Accountability Act HIPAA A United States law designed to provide privacy standards to protect patients' medical records and other health information provided to health plans, doctors, hospitals, and other health care providers.
See also: Health Level-7; Health Information Technology for Economic and Clinical Health Act
Health Level-7 HL7 HL7 specifies a number of flexible standards, guidelines, and methodologies by which various healthcare systems can communicate with each other. Such guidelines or data standards are a set of rules that allow information to be shared and processed in a uniform and consistent manner. HL7 is also the name commonly given to Spok software modules used to communicate Admit, Discharge, and Transfer (ADT) information to patient information stores in Spok Console Suite databases.
HiCom   A Siemens brand of switch.
HiCom 300/400   A more specific Siemens brand of switch.
HiPath   Siemens’ newest digital/IP Telephony PBX platform.
HiPath 4000   An older specific Siemens brand of switch.
Host [911 Context]   In a 911 context, the agent that houses data used for providing enhanced 911 service. This agent can be a telephone company, private vendor, or public service agency depending on local situations.
Hunt Group   A hunt group is a group of phone numbers assigned in the switch to a particular pilot number. Spok requires the use of hunt groups if there will be more than one phone line is used for the application.
Hunting   In a telephony context, going through the numbers in a hunt group.
Hybrid System   Notification System is installed behind customer firewall, but utilizes hosted telephony ports.

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I

Term Acronym Definition
i2022   Lucent’s ISDN telephone normally used with Centrix. This phone is most commonly used with Lucent’s 5ESS telephone switch. Spok CTI uses a serial connection to an N1 ISDN Terminal.
ICM Server   Name Convention Types of Cisco ICM Servers.

iLand Messaging Center
(or Integration Resource Management)

iLMC; IRM Formerly known as IRM, iLMC is a Spok product that provides on premise, real time directory, and messaging system. Uses USA Mobility's Technical Operations Center (TOC).
Go to the iLMC Product Page.
IMCO STAT   See Critical Test Results Management.
IMCO Technologies   Pre-M&A name of the Amcom division originally responsible for creation of the IMCO-STAT product, now called Amcom Critical Test Resutls Management. Originally based out of Pewaukee, Wisconsin, USA.
Incumbent Local Exchange Carrier ILEC Originally, these were phone companies like GTE and PacBell that had exclusive rights and responsibilities for providing local telephone service. In recent years, "competitive" local exchange carriers (CLECs) have been allowed to compete with the ILEC.
Information Menu Tree   The Automated Directory Attendant System (ADAS) information menu tree is an integral to the ADAS Smart Speech system. In this system, a "menu tree" is constructed in the database. A menu tree is a hierarchy of choices that can be using the telephone. When a caller accesses the Information Menu system, they are presented with a menu tree of choices. By pressing or saying "1", "2", "3", etc. the caller selects the choice they want. As each menu is selected, an appropriate prompt file is played to the caller. These prompt files are numbered (for example, 480.wav, 490.wav) to correspond to the numbers of the menu items in the database. In this way, the voice prompts and the menu behaviors are synchronized.
In-House Paging   A paging network controlled by the customer by using on-premise equipment, which is usually customer-owned.
Initiator   A user or contact account that has triggered a notification from the system.
inittab   UNIX/Linux file located in the etc directory (/etc) that defines process run options, such as daemons.
Input/Output I/O Communication between a computer and its users, its storage devices, other computers (via a network), or the outside world. The devices the computer uses to do this are called "peripherals." What actually counts as I/O depends on what level of detail you are considering, e.g. communication between processors would not be considered I/O when considering a multiprocessor as a single system.
Integrated Alarm Management IAM Part of Fusion product, this module integrates nurse call systems to caregivers' mobile devices.
Integrated Services Digital Network ISDN A standard digital network that lets users send voice, data, and video over one telephone line from a common network interface (i.e. a PBX phone system). The common confirmation is the ISDN PRI circuit, which consists of 23 B channels and 1 D channel (normally programmed in slot 24). The B channels carry the voice, data, or video communications and the D channel control signals and customer call data. The Telident Call Locator connects to the ISDN PRI circuit from the PBX.
Integration Resource Management   See iLand Messaging Center.
IntelliDesk   A legacy name for Spok Console.
Intelligent Console Suite
 
  Spok console application originally created by Xtend Communciations. Comes in variants for medical environments called MediCall.
See the MediCall Suite Product Page.
Intelligent Workstation IWS Term used for Spok console based products
Inter Process Communications System IPCS This is a way for two Linux executables to communicate with each other.
Interactive Voice Response
(or Voice Response Unit)
IVR An industry standard term for any application where DTMF (touch-tone) or speech recognition is used to navigate through the system. Customers may use this term when referring to Smart Speech or the VRU.
Internal Conference Bridge   A conference-calling system that is internally operated and maintained by an organization and which is usually tied in to the operation of the organization’s PBX or telephone switching system.
IP Address   A unique number that devices use in order to identify and communicate with each other on a network using the Internet Protocol standard (IP).
IP-Masquerading   See Network Address Translation.
IP Softphone
​(or Softphone)
  Software on the desk top that allows users to send and receive calls via an IP connection. This software is called a softphone as there is no physical phone needed to send and receive calls. Each switch vendor that supports IP telephony has their own version of the IP softphone.
IP Telephony   See Voice Over IP.
ipchains   A software-based firewall for Linux. This is a rewrite of Linux's previous IPv4 firewalling code.
iptables   The name of the user space tool by which administrators create rules for the packet filtering and NAT modules. While technically iptables is merely the tool which controls the packet filtering and NAT components within the kernel, the name iptables is often used to refer to the entire infrastructure, including netfilter, connection tracking and NAT, as well as the tool itself. iptables is a standard part of all modern Linux distributions.
ISDN Terminal   Phones that use ISDN connectivity. Frequently only used with larger CO-type switches such as 5ESS. The 5ESS only has ISDN connectivity.
ISDN8520   An older ISDN phone made by AT&T.
IXO Protocol   See Telocator Alphanumeric Protocol.

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J

Term Acronym Definition
Java   A general purpose, high-level, object-oriented, cross-platform programming language developed by Sun Microsystems (now owned by Oracle) which is used regularly in the development of platform agnostic web applications.
Java Platform, Enterprise Edition J2EE J2EE is a platform-independent, Java-centric environment from Sun for developing, building, and deploying Web-based enterprise applications online. The J2EE platform consists of a set of services, APIs, and protocols that provide the functionality for developing multitiered, Web-based applications.
Java Servlet API   API that allows a software developer to add dynamic content to a Web server using the Java platform. The generated content is commonly HTML, but may be other data such as XML.
JetDirect   The name of a technology sold by Hewlett-Packard that allows computer printers to be directly attached to a LAN (Local Area Network).
Joint Interoperability Test Command JITC A Defense Department group that tests software applications for interoperability issues on the government’s phone systems. Main lab is located in Ft. Huachuca, Arizona. This is a certification in which Spok participates.

K

Term Acronym Definition
kermit   A UNIX command. A file transfer protocol first developed at Columbia University in New York City in 1981 for the specific purpose of transferring text and binary files without errors between diverse types of computers over potentially hostile communication links. It is sometimes used in CNC communications.
Key Service Unit KSU A telephone system consisting of phones with several keys, connecting cables, and relay switching apparatus, which does not need a special operator to handle incoming or outgoing calls and which generally permits users to select one of several possible lines and to hold calls.
Key Telephone System KTS A telephone system consisting of phones with several keys, connecting cables, and relay switching apparatus, which does not need a special operator to handle incoming or outgoing calls and which generally permits users to select one of several possible lines and to hold calls.

 

L

Term Acronym Definition
Lamp   Refers to the state of a telephone feature button’s indicator light. States are Steady, Wink, Flutter, and Off.
Lamp Window   In a Smart Suite context, the section of the Phone Server application window which typically reflects lamp status information, number of calls in queue, and PBX alarm information.
LCD Display   A liquid crystal display (LCD) is a thin, flat display device made up of any number of color or monochrome pixels arrayed in front of a light source or reflector. It uses a very small amount of electric power compared to a CRT display.
Letter of Agency
(or Letter of Authorization)
LOA The LOA allows a user to order circuits to a SONET ring. When a T1 "touches" a SONET facility that is not owned by Spok, the owner of the SONET must authorize the connection (cross-connect).
Letter of Authorization   See Letter of Agency.
Light Emitting Diode LED A rectifying semiconductor device which converts electrical energy into electromagnetic radiation. The wavelength of the emitted radiation ranges from the near-ultraviolet to the near-infrared, that is, from about 400 to over 1500 nanometers.
Lightweight Directory Access Protocol LDAP An industry standard protocol used to access a directory listing. This protocol is being implemented in Web browsers and e-mail programs to enable lookup queries.
Line Appearance Buttons   Phone buttons that represent the individual lines on a phone.
Linux   A Unix-like computer operating system assembled under the model of free and open source software development and distribution. As developed and sold by Red Hat, Spok’s standard operating system for Smart Suite, e.Notify, and some other servers.
List of Values LOV In a Smart Suite context, a list of options for a field in a Smart Center form.
Listing  

In a Smart Suite context:

1. An individual entity such as a person or group, which can have associated pager or other contact information.

2. The Spok database table which stores information for individuals, functions, and on-call groups.

Local Area Network LAN Local computer network for communication between computers; especially a network connecting computers and word processors and other electronic office equipment to create a communication system between offices.
Location   A named virtual tag for use in identifying multiple sets of device preferences associated with a particular user or contact.
Location Schedule   A schedule associated with a particular user or contact that allows for varied device preferences and device priorities based on a schedule.
Lockup   See System Lockup.
Login ID   A unique name with a one-to-one association with an active user/contact account within the system.
Login Password   Typically an alphanumeric plus special character string known only to a particular user or contact and the system used for authenticating a user or contact at Login or for ID verification to execute certain high-level system functions.
Loop Current   Current that flows through the circuit from the telephone switch when the voice board is off-hook.
Loop Start   A form of signaling associated with the transmission of analog voice signals from the telephone network.
Lucent Technologies   Manufacturer of large Central Office-based PBX systems such as the 5ESS. Lucent was acquired by Alcatel in April 2006.

M

Term Acronym Definition
M10/M12   Used in connection with a headset to improve the quality of the operator’s/Operator Saver voice to the end caller.
Management Information Block MIB A virtual database used for managing the entities in a communications network, often associated with SNMP.
See also: Simple Network Management Protocol
Management Information System MIS A program that collects, stores and collates data into reports enabling interpretation and evaluation of performance, trends, traffic capacities, etc.
Manual Page man; man page In a Linux context, technical documentation that exists on most Linux systems for most all software on that system. Commonly invoked by typing "man linux-command-name-here," e.g. "man ls".
MAP-D   A card in the Avaya G3 or S8700 switch that allows someone to speak directly to the switch over IP using 3rd party call control.
Market Requirements Document MRD A document written by the Product Marketing Manager or other marketing/business group representative of customers to express their wants and needs for the product or service. This document articulates a new product or new release plan. The MRD combines many requirements to create a coherent whole. Once written the MRD is then given to the engineers to propose a new product or revision.
Master cron   New in release 4.0. This is the cron that calls all other cron tasks like the backup, stale messages, archiver and the many rollup cron tasks available. Master.crn is run as root and runs on a nightly basis. All of the cron tasks that run on a nightly basis were put into the master cron tasks to ensure that a cron is completed before starting another one to minimize the effect on the system.
Master-Detail Form   Master-detail forms display a master record along with its various types of associated detailed information in individual tabs. The master record contains universal information that is common to all of the detailed information for an individual. Tabs contain a particular type of detailed information associated with the master record.
Master Street Address Guide MSAG A listing of all streets in a 911 service area and the house number ranges for each Emergency Service Number. It is controlled by the 911 coordinator. The primary functions of the MSAG database are to validate subscriber addresses and assign an ESN to each customer telephone record number.
MediaSTAR  

Spok product for call recording.
Go to MediaSTAR Product Page.

MediCall   Medical environment variation of Spok Glossary. See the MediCall Suite Product Page.
Meet-Me Paging   The Meet-Me Paging add-on to Smart Speech enables one individual to page another and connect in a telephone call without operator assistance.
Message Template   A special message window in Smart Console which can be customized in Smart Center to allow administrators to create fields and applicable rules.
Message Waiting Indicator MWI The lamp/light on a digital telephone indicating a message has arrived.
Messaging ID   In a Smart Suite context, an alphanumeric identifier that can be assigned to a PERSON, FUNCTION, or ON-CALL GROUP in a listing record. The messaging ID must be unique. A messaging ID should be assigned to any individual or group that is allowed to receive pages.
Messenger   Spok middleware product that connects alerts from systems (i.e. heart monitor) to mobile devices and routes to appropriate contact via wireless communication.
Go to the Messenger Product Page.
Middleware   Software that provides services to applications that are not available from the operating system.
Mitel   A PBX manuafacturer.
Mobile   Any type of addressable mobile telephone handset or network.
Model View Controller MVC MVC was first widely defined in the book "Design Patterns" by Erich Gamma et al. It defines a separation of concerns in a program where the model defines the internal data structures of the program, the view defines how the model is rendered to the user, and the controller performs the actual actions in the program that affect the model.
Modulator Demodulator MODEM A device which allows digital data signals to be transmitted over analog telephone lines.
MOTOTRBO Text Messaging Protocol MTMP A proprietary protocol created by Motorola, Inc. for text messaging in MOTOTRBO digital radio environments. MOTOTRBO is a professional two-way radio system that supports both mobile (in-vehicle) and portable (hand-held) radios transmitting both voice and data using TDMA (Time-Division Multiple Access) digital technology over 12.5 kHz narrowband-compliant frequencies. MOTOTRBO radios are commonly used in plant automation, emergency response, and similar municipal and industrial dispatch environments.
Multi-Frequency Tones MF Tones Multi-frequency tones used to send Automatic Number Identification (ANI) to the PSAP via the Centralized Automatic Message Accounting (CAMA) trunk.
Multi-Modal   A multi-modal device is one that can accept more than one type of notification, such as a Blackberry that can communicate using both voice and text (SMS) message types.
Multi-Record Block Form   Contains information in a single-block form, plus any associated information. The associated information is displayed in the multi-record block. More than one record in the multi-record block can be associated with a record selected in the single-record block.

N

Term Acronym Definition
Narrowband Personal Communications Services PCS A new generation of digital, two-way, low powered wireless services in the 800 to 900 MHz bands that will support a wide range of services including confirmed delivery of message, full two-way data transfer, voice messaging, and connectivity via the internet Periodic Load.
National Emergency Number Association NENA A professional association comprised of emergency number agency, telephone company, and private vendor personnel responsible for the planning, implementation, technological development, management, and administration of emergency number systems.
National Institute of Standards and Technology NIST The standards-defining agency of the U.S. government, formerly the National Bureau of Standards. It is one of three agencies that fall under the Technology Administration, a branch of the U.S. Commerce Department that is devoted to advancing American economic growth through the use of technology.
National Sheriffs' Association NSA A U.S. trade association dedicated to raising the level of professionalism among U.S. sheriffs, deputies, and others in the fields of criminal justice and public safety. Since its founding in 1940, NSA has been the one voice of the nation's sheriffs in Washington, D.C. As one of the largest law enforcement organizations in the country, NSA is the leading advocate on law enforcement, criminal justice, and public safety issues. Its Government Affairs Division, in conjunction with the Congressional Affairs Committee, develops the Association's policy positions and represents the Association before the United States Congress, the White House, and various federal agencies.
National Telecommunications and Information Administration
(or Telephone Exchange Code)
NTIA; NXX (US DOC) United States Department of Commerce
NEAX   PBX sold by NEC.
NEC   PBX manufacturer of the NEAX platform.
Negative Acknowledgement NAK A transmission control character used to indicate that a transmitted message was received with errors or was corrupted or that the receiving station is not ready to accept transmissions. The receiver sends the code to the sender to indicate that the transmission must be resent.
Net Merge   See CT-Connect.
net2q   The application running on the Spok database or voice server which monitors requests from agent PCs for VAT, SL-100 EIU, and overhead paging.
Network Address Translation
(or Network Masquerading; IP-Masquerading)
NAT In computer networking, NAT is a technique in which the source and/or destination addresses of IP packets are rewritten as they pass through a router or firewall. This is most commonly used to enable multiple hosts on a private network to access the Internet using a single public IP address. According to specifications, routers should not act in this way, but it is a convenient and widely-used technique.
Network Masquerading   See Network Address Translation.
Network Operation Center NOC A location from which the operation of a network or internet is monitored.
Network Service Provider NSP A business or organization that sells bandwidth or network access by providing direct Internet backbone access to the Internet and usually access to its network access points.
Network Time Protocol NTP A protocol built on top of TCP/IP that assures accurate local timekeeping with reference to radio, atomic, or other clocks located on the Internet.
Next Generation 911 NG 9-1-1 This relates to emergency 911 products as the NENA standard for next generation of emergency call processing. Allows users to use SIP, SMS, and media messages to initiate a help call.
NICE   NICE Systems is a call monitoring-systems company.
See also: DEES Box
Non-DID Number   Intercom number.
Non-Discolure Agreement
(or Confidentiality Agreement; Confidential Disclosure Agreement; Proprietary Information Agreement; Secrecy Agreement)
NDA A legal contract between at least two parties that outlines confidential material, knowledge, or information that the parties wish to share with one another for certain purposes, but wish to restrict access to or by third parties.
Non-Facilities Based CLEC   Those CLECs which do not own, control, operate, or manage conduits, ducts, poles, wires, cables, instruments, or switches in connection with communications within the local exchange portion of the public switched network.
Nortel Meridian   The Nortel PBX for small to mid-size enterprises. Spok compatible phones are M2216, M2250, M2616, and the M5316.
Nortel Meridian 2216 M2216 This digital telephone supports 16 call line appearance or feature buttons without a handset and two headset ports. This telephone uses a serial interface for Spok CTI.
Nortel Meridian 2250 M2250 The attendant console for the Nortel Meridian 1 PBX. Spok CTI uses a serial connection and an internally developed TSP.
Nortel Meridian 2616 M2616 This digital telephone supports 16 call line appearance or feature buttons with a handset. This telephone uses a serial interface for Spok CTI.
Nortel Meridian 5316 N5316 Nortel’s ISDN telephone normally used with Centrix. This phone is most commonly used with Nortel’s SL-100 and DMS-100 telephone switches. Spok CTI uses a serial connection to a DEES Box.
Nortel  Meridian Services Attendant Console MSAC Umbrella term for Nortel Meridian devices.
Nortel Networks   The PBX manufacturer of the Meridian SL/DMS-100 platforms.
Nortel SL-100   The large, Central Office-based PBX platform made by Nortel.
North American Aerospace Defense Command NORAD A bi-national command of the US and Canada that provides aerospace surveillance, warning and assessment of aerospace attack, and maintains the sovereignty of US and Canadian airspace.
Notice of Proposed Rulemaking NPRM A public notice issued by law when one of the independent agencies of the United States government wishes to add, remove, or change a rule or regulation as part of the rulemaking process. It is an important part of United States administrative law which facilitates government by typically creating a process of taking of public comment. This nomenclature is also utilized at the state level.
Notification   A message sent by the system.
NT1
(or NT1U)
  A compact network termination device used to connect data terminal equipment (such as a Lucent 8520T or i2022) to the U interface of an ISDN circuit.
Nuance Communications   Creator of the Nuance speech engine. Nuance has acquired most other speech engines including Speech Works, Philips and Phonetics.
Numbering Plan Area NPA A telephone numbering plan is a type of numbering scheme used in telecommunications to assign telephone numbers to subscriber telephones or other telephony endpoints. Telephone numbers are the addresses of participants in a telephone network, reachable by a system of destination code routing. Telephone numbering plans are defined in each of administrative regions of the public switched telephone network (PSTN) and they are also present in private telephone networks.

O

Term Acronym Definition
Off-hook   A telephone station is said to be off-hook when the conductor loop between the station and the switch is closed and current is flowing.
Off-Premise Extension OPX An extension located at a different place than where the PBX is. The station uses a line circuit from the PBX. As an example, an executive may have a phone at his/her home to pretend they are at the office.
OmniPCX 4400   Alcatel’s digital/IP telephony PBX. Spok CTI uses CT-Connect Third Party Call Control.
On-hook   A telephone station is said to be on-hook when the conductor loop between the station and the switch is open and no current is flowing. 
On-Call Group   An on-call group in a listing record is a group of individuals that can be scheduled for on-call assignments.
Open Database Connectivity ODBC ODBC provides a standard software API method for using database management systems.
Open Form Query   The query called in Smart Console when users navigate between populated screens.
Operating System OS Spok applications run on Windows and Linux.
Operator Saver   In a Smart Suite context, a legacy Spok product which runs in the background of Smart Console applications and plays pre-recorded operator greetings which are heard by both the agent and the caller. Replaced by Voice With a Smile.
Operator Saver Admin   In a Smart Suite context, a legacy Spok application used for recording, modifying, and listening to operator saver greetings. Replaced by Voice With a Smile Admin.
Operator Statistics
(or Enhanced Operator Statistics)
  In a Smart Suite context, a software package sold by Spok that provides statistics reporting about the operators activities including telephony, messaging, status, and exception activities.
OntiPoint   Siemens digital telephone for use with the Siemens HiPath 4000 PBXs. This uses a USB interface for Spok CTI and a Siemens-provided TSP.
Optiset   Siemens digital telephone for use with the Siemens HiCom 300/400 PBXs. Uses a serial interface for Spok CTI and a Siemens-provided TSP.
Oracle   Creator and provider of the Oracle database and application server products, as well as Java, Jinitiator, and other products.
Oracle Application Server  OAS The Windows- or Linux-based server software that controls a variety of Oracle applications such as HTTP, Reports, and Forms. The system running the Oracle Application Server is also used for the web-based products. When used for the web-based products, the OAS is also known as the web server.
Oracle Data Guard
(Fast-Start Failover)
ESFO Oracle database technology that facilitates failovers or switchovers to alternative hosts in the same or alternative locations, often automatically.
Oracle Forms   Similar in concept to Microsoft Access forms, Oracle forms allow for easy inserts, updates, and deletions into and from the Spok database. The Smart Center application uses custom-built Oracle forms for this purpose. Version 4.0 of Smart Center is a thin-client, as the forms are web-based.
Oracle Open Database Connectivity API ODBC for Oracle A standardized interface, or middleware, for accessing a database from a program.
Orange Text Messaging Protocol  OUCH A proprietary protocol of Orange Telecom, a division of HWL Telecommunications, a Hutchinson company. Orange operates in Israel, Kenya, and parts of Europe. Other Hutchinson Telecommunications companies operate in India, Hong Kong, the United Kingdom, Belgium, Switzerland, and Austria. OUCH is a gateway protocol for SMS messaging to cell phones, PDAs, and similar mobile devices.
Organization for the Advancement of Structured Information Standards OASIS A global consortium that drives the development, convergence, and adoption of e-business and web service standards. With its headquarters in the United States, members of the consortium decide how and what work is undertaken through an open, democratic process.
Outbound   With respect to notifications, a notification that has been issued by the system is an outbound communication.
Overhead Code Page OCP A feature of Smart Suite in which an operator is able to issue a command in Smart Console that prompts the VRU to play a pre-recorded message through an overhead paging system.
Overhead Paging   Ability for agents to say an announcement on the overhead PA system of a facility. The PBX is integrated with the PA system.

P

Term Acronym Definition
Page Block   In a Smart Suite context, a temporary exception message to agents, Smart Web, Speech, and VRU users which overrides the paging status. A page block transfers requesting callers to the call center.
Page Entry Terminal Protocol PET The protocol from which Telocator Alphanumeric Protocol (TAP) was derived. It is, for all practical purposes, equivalent to TAP without password support. PET incorporates checksums to ensure error-free delivery of messages from a customer computer to the paging service provider, together with positive confirmation of receipt and verification by the paging service. As the original standards that gave birth to an industry, both PET and TAP are still widely used where they are most appropriate and efficient, principally with customer-owned (on-site) one-way text paging systems operating over RS232 serial line connections to paging system encoders and transmitters.
Page Route   The ability to route pages to a different pager based on the user’s status code.
Pager   The Spok database table which stores pager information associated with listing entries.
Paging Status   In a Smart Suite context, stored in the Spok database listing table, verbiage which identifies the "pageability" of the requested party, such as IN HOSPITAL ON PAGE.
Paging Terminal   A device having the ability to send and receive either wide area, on-campus, or both types of page messages.
Parent/Child Form   In a directory/listing context, a parent/child form is used to set up a data hierarchy to show the relationship between records. One record is designated as the parent record, and other records are assigned as child records. This creates a hierarchy of data, where the parent contains top level data and the child records contain more detailed data.
Parity   A bit added to a group of bits to detect the presence of an error.
Park 'n Page   A Smart Suite add-on module which, while activating the call park feature, automatically pages the requested party to the parked number. This information is stored in the Spok database so if the parked caller returns to the agent, the agent will see a screen pop with the requested party’s information. This feature is supported on Nortel Meridian platforms only.
Parking Gate   A Smart Suite add-on module which updates the database paging status when an employee enters or exits the site’s parking structure.
Parking Lot
(or Smart Park)
  A PBX or Spok application (usually a combination of both) which gives agents the ability to park calls to a common pool of numbers and monitor the status of the parked call.
Passageway Interface   An obsolete data module-type device manufactured by Lucent Technologies. This is similar to a DEES box in that it provides a serial connection to an Avaya telephone. Although several Spok customers use this interface it is no longer supported by Lucent and does not run on the Windows XP OS.
PC Database Backup   See Smart Refresh.
Periodic Load   A Smart Suite add-on module in which a scheduled task runs on the database server to import and/or export data between the Spokdatabase and a customer’s preferred database, such as a Human Resources-type database.
Phone Server   The Spok Smart Suite application responsible for Computer Telephony Integration (CTI).
Plain Old Telephone Service POTS Refers to the standard low speed, analog telephone service that is still used by most homes and many businesses.
Pluggable Authentication Module PAM A mechanism to integrate multiple low-level authentication schemes into a high-level Application Programming Interface (API), which allows for programs that rely on authentication to be written independently of the underlying authentication scheme.
Point-to Point Protocol PPP An Internet protocol for connecting computers over a serial line.
Post Contract Support PCS

The right to receive services (other than those separately accounted for as described in paragraphs 65 and 66 of SOP 97-2) or unspecified product upgrades/enhancements, or both, offered to users or resellers, after the software license period begins, or after another time as provided for by the PCS arrangement. Unspecified upgrades/enhancements are PCS only if they are offered on a when-and-if-available basis. PCS does not include the following:

  • Installation or other services directly related to the initial license of the software
  • Upgrade rights as defined in SOP 97-2
  • Rights to additional software products
PPP Backup   Commonly used to establish a direct connection between two nodes. It can connect computers using serial cable, phone line, trunk line, cellular telephone, specialized radio links, or fiber optic links.
Primary Rate Interface PRI An Integrated Services Digital Network (ISDN) circuit sometimes used for Spok’s Smart Speech and Voice Response Unit (VRU) products. Note that call transfer capabilities are not possible with this type of circuit. Customers typically purchase this type of an interface if caller ID information is desired.
Priority Rebeep   A Spok paging feature which, when configured, continually pages the same message to a user for the specified number of times and time interval.
Private Branch Exchange  PBX A privately-owned on-premise telephone system which supports a robust platform of calling features as well as Direct Inward Dial (DID) capability. Within a PBX, individuals may call each other using three or more digit numbers which are routed by a private operated "switch" or computer. PBX users access the public network by dialing a digit, such as "9" and then dialing the outside number. The 911 system recognizes a PBX system by the address given at the physical location where the telephone company line is installed at the building. It cannot recognize the extension that is dialing out of the PBX.
Private Switch/Automatic Location Identification PS/ALI The process of providing automatic location information for access lines located within a PBX environment. In this process, the private switch must provide data to the 911 system to identify the locations of 911 calls placed through the switch.
Professional Services Group PSG Spok department dedicated to installing and configuring customer systems and training customers in their use.
Profile   A listing of the database attributes associated with a particular user/contact account including all contact information, devices, device preferences, device priority, personal schedules, etc.
Property Management System PMS A database system used by hotels to track guests. Such systems typically include reservations and all details about the guest throughout their stay at a given property.
Proprietary Information Agreement   See Non-Disclosure Agreement.
Protocol   A formal set of conventions governing the format and relative timing of message exchange between two communicating processes.

Public Safety Answering Point

PSAP

An answering location for 911 calls originating in a given area. A PSAP may be designated as primary or secondary which refers to the order in which calls are directed for answering. Primary PSAPs respond first - secondary PSAPs receive calls on a transfer basis and generally serve as an answering location for a particular type of emergency call. PSAPs can be located at police, fire, or emergency medical service communication centers, or may be located in a special centralized communications center which handles all emergency communications for an area.

Purge Backup   In a Smart Suite context, the cron that runs both the purge and backup. In pre-4.0 releases this was an all-in-one cron called purge_backup.crn which also included the analyze cron and was run on a nightly basis. In release 4.0 the purge cron now only runs once a month to purge data that is greater than 12 months old. The backup cron and analyze cron in release 4.0 are called from the master cron and still run on a nightly basis.
Push to Talk PTT A feature of walkie-talkies and certain cell phones and instant messaging services that provides instant voice connectivity to the party on the other end. Push to talk is a one-way (half-duplex) communication.

Q

There are currently no terms on this list.

R

Term Acronym Definition
Radio Common Carrier RCC In a Smart Suite context, the Spok database table that stores information relative to the paging provider for dial-up TAP and network paging (Wireless Communication Transfer) protocols.
Real Application Cluster RAC The Oracle RAC is a cluster database with a shared cache architecture that overcomes the limitations of traditional shared-nothing and shared-disk approaches to provide a highly scalable and available database solution. The RAC consists of two or more Linux servers running Oracle database software that stores all data files on a shared external RAID storage system in an ACTIVE/ACTIVE configuration.
Real-time Transport Protocol RTP An Internet protocol for transmitting real-time data such as audio and video. RTP itself does not guarantee real-time delivery of data, but it does provide mechanisms for the sending and receiving applications to support streaming data. Typically, RTP runs on top of the UDP protocol, although the specification is general enough to support other transport protocols.
Rebeep   A Class of Service parameter which defines the number of times that a given page will be sent and the time interval between each of these repeat pages.
Reception Rx Conversion of transmitted electromagnetic signals into perceptible forms, such as sound or light, by means of antennas and electronic equipment. The condition or quality of the signals so received.
Recipient  

1. A unique account to which uniquely addressable communications device telephony numbers, URLs, or device IDs can be assigned.

2. A user or contact account that has received a notification from the system

Recorded Name   A VRU feature which allows users to record their names for playback when paging.
Recover User   In a Smart Suite context, the Spok Oracle database user responsible for connecting to the database to retrieve purged data.
Red Hat   Manufacturer and provider of the Linux operating system used by Spok.
Redundant Array of Independent Disks RAID A group of physical hard drives that is linked together either through hardware or software to appear to the O/S as one or more logical disks. This provides data recoverability in case of failures and/or the ability to appear as larger storage space than any one physical disk can hold.
Referral   In a Smart Suite context, a temporary exception message to agents, Smart Web, Smart Speech, and VRU users which overrides the paging status. The referral exception offers a phone number to the caller at which the requested party can be reached.
Registered Email Account   An email address listed as an attribute of an active user/contact account within the system.
Registry    See Windows Registry.
Relational Database Management System   See Database Management System.
Release Link Transfer RLT Typically used within a multi-switch environment. A call that begins on switch A is routed to an operator on switch B. The operator will initiate a RLT that will release the call back to switch A and then initiate a local transfer to the destination on switch A.
Reminder Screen Activation Query   In a Smart Suite context, the section in the configuration files that controls when a parked call is recalled to an operators screen. The query will pop the parking lot screen when a call is returned from parking lot.
Remote Call Forwarding   The ability to forward calls to a different site.
Reserved Port   A telephony port that can be shared with ASP customers when not in use, but is reserved for specific ASP customer when needed.
Residential Multi-Tenant Services RMTS Provision of services, like telephone, cable, and 911, to people who are residents of a large facility or complex. This may include multi-floor apartment complex, multi-building apartment complex, or retirement community.
Respondents   Contacts or users responding to a system-issued notification via any device.
RJ45   Common Name for Ethernet over UTP Network Connection.
RocketPort   The RocketPort uPCI Quad/DB25 serial port expansion card is compatible with all current 3.3 and 5.0 Volt PCI bus architectures. It provides four "native" serial ports utilizing a single 32- or 64-bit PCI card slot. The serial ports with DB25 connectors support RS-232 serial communications at speeds up to 460 Kbps. RocketPort products are designed with larger transmit-and-receive buffers than those available in a standard 16550 UART commonly found in lower-end serial cards, enabling them to handle the transmission of large amounts of data reliably and efficiently. They also utilize an on-board 36MHz processor, minimizing host CPU utilization. RocketPort products do not require the assignment of interrupts, simplifying installation and eliminating conflicts with other server cards. Drivers are available for popular operating systems.
Rockwell   Manufacturer of the Rockwell PBX.
Role   Membership in a group or team that has been granted specific access and functionality permissions specifically associated with the group or team for the manipulation of Notification System settings and data in the system.
Role-Based Access   A method of granting permissions and privileges based on a particular user or contact’s individual or collective roles resulting from membership in particular group or team, such as System Administrators. A Systems Administration group or team usually is granted elevated access.
ROLM   PBX manufacturer purchased by Siemens in the 1980s.
ROLM 9005 Parking Lot   A Spok application which runs on UNIX and Linux and connects via a serial connection to a ROLM 9751 CBX running 9005 software. The application monitors the state of the park extensions, reporting those states to the agents in Smart Console.
Rotation Schedule   The process by which specific groups or teams and/or specific users or contacts are scheduled for notification based on a recurring schedule.
Row Level Security RLS Allows for the creation of policies that restrict table and row access at runtime.
RS-232
(or EIA-232-D)
  A serial device control protocol that allows for computers to control video decks and other hardware. A standard specification for interfaces between computers, terminals, and modems. (On the 911 STS, the RS232 port is utilized to send station information from the STS to the Site Alert system.)

S

Term Acronym Definition
S8000   Series of switches available from Avaya.
S8700   A more specific switch type available from Avaya. S8700 is the latest platform.
Samba   A free software implementation of Microsoft's networking system and runs on most UNIX and UNIX-like systems, such as GNU/Linux, Solaris, and the BSD variants, including Apple's Mac OS X Server.
SCC Communications Corporation   Provider of 9-1-1 data management services to incumbent local exchange carriers (ILECs), competitive local exchange carriers (CLECs), integrated communications providers (ICPs) and wireless carriers in the United States. SCC manages that data that allows routing of 911 calls to the appropriate answering point and delivers accurate information about the caller’s location with the call.
Scenario   In an event notification context, a pre-defined notification or series of notifications that can include actions to be executed if and when a designated response is received.
Scheduled Reminder
(or Timed Reminder)
  A feature embedded in Smart Console which allows agents to send a message to either one or all users at a specified time.
Screen Activation   The ability to pop a screen based on call information which is used primarily in the Answering Service environment. For example, when an operator answers a call from Dr. Adam’s office, Dr. Adam’s information immediately displays in the active screen.
Screen Activation Query   A query used to define screen activation in the Spok configuration files.
Screen Pop   The pulling of data automatically onto a console application screen from information obtained from a received phone call.
sdg.sh   See Software Defined Group.
Secrecy Agreement   See Non-Disclosure Agreement.
Secure Sockets Layer SSL Cryptographic protocol that provides communication security over the Internet. Predecessor to TLS.
SecureLink
​(or Enexity)
  Spok's standard remote access tool used to remotely access customer systems for staging, project management, and customer technical support.
Security Technical Implementation Guide STIG Install guides for software and applications provided by the government to make sure you are set up in a secure configuration. These guides cover topics like Windows, Linux, and Oracle software.
Selective Routing SR This is the routing of a call by the 911 telephone system to the proper PSAP. Selective routing is accomplished by the combination of Emergency Service Number (ESN) definition and customer location information.
Selective Routing Database   The tandem office 911 selective routing translations that contain telephone number/Emergency Service Number (ESN) relationships which route the 911 call to the proper PSAP.
Semafoon Communications Protocol SMFC; BCOM Semafoon Communications Protocol (SMFC) and BelgaCOM (BCOM) are protocols that are used by Push to Talks (PTT) in The Nethelands. SMFC is a protocol implemented by the Dutch PTT in Holland. BCOM is a similar protocol implemented by BELGACOM in Belgium.
Serial Advancement Technology Attachment SATA A hard disk interface.
Serial Calling   A telephony feature which allows a caller to return to the agent/attendant after the requested destination disconnects. Supported on Nortel, Siemens/ROLM, and Avaya platforms only.
Serial Server
(or Voice Server)
  A Voice/Serial server is a server used to "offload" the Spok database machine of some processes and physical connections. This is a Linux server that generally contains paging processes and digiboard ports, and/or VRU/dialogic voice ports. It allows for more PCI card slots to up to the number of service connections Spok can provide and free up the CPU and memory on the main database server.
Service Level Expectations
(or Customer Rules and Responsibilities)
SLE A Spok document that outlines what Spok will and will not support. Previously known as a "Customer Roles and Responsibilities" document.
Serving Central Office Serving CO The Central Office from which a PSAP, either primary or secondary, is served.
Session Initiation Protocol SIP An IETF-defined signaling protocol widely used for controlling communication sessions such as voice and video calls over Internet Protocol (IP). The protocol can be used for creating, modifying and terminating two-party (unicast) or multiparty (multicast) sessions. Sessions may consist of one or several media streams.
See also: Voice Over IP
Shared Port   Telephony Port that may be shared amongst Application Service Provider (ASP) customers.
Shared Tenant Services   Provision of services, like telephone and 911, to companies or people who are tenants of a large facility or complex. This may include multi-floor or multi-building office complexes which serve many different companies.
Short Message Gateway Protocol SMGP A proprietary protocol of China Telecom. SMGP is a wireline protocol used to submit short messages for SMS broadcast delivery to GSM/SMS mobile devices served by China Telecom in Asia.
Short Message Peer-to-Peer Protocol SMPP A telecommunications industry protocol for exchanging SMS messages between SMS peer entities such as short message service centers and/or External Short Messaging Entities. It is often used to allow third parties (e.g. value-added service providers like news organizations) to submit messages, often in bulk.
Short Message Service SMS; GSM/SMS A broadcast (over-the-air) protocol component of GSM (Global System for Mobile Telecommunications), based on the Universal Computer Protocol of the European Radio Message System. Most paging service providers support SNPP, SMPP, WCTP, and other protocols for wireline submission of messages for over-the-air broadcast delivery via SMS to cell phones and similar portable devices.
Siemens   PBX manufacturer of the ROLM and HiCom platforms.
Signal Computing bus SCbus A hardwired connection between Switch Handlers (SC2000 chips) on SCbus-based products for transmitting information or disconnect (make or break) the receive (listen) channel of a device to or from an SCbus time slot. SCbus is a real-time, high-speed, time division multiplex (TDM) communications bus that provide 1024 time slots for transmission of digital information between SCbus products.
Signaling System No. 7 SS7 The protocol used in the public switched telephone system (the "intelligent network" or "advanced intelligent network") for setting up calls and providing services. SS7 is a separate signaling network that is used in Class 4 and Class 5 voice switches.
Simple Mail Transfer Protocol SMTP The original and most widely used IP-based text messaging protocol of all time. SMTP, the protocol used to implement electronic mail, is the original "killer app" without which the Internet might not exist at all. While electronic mail is not generally considered to be a wireless messaging protocol, many wireless services can serve electronic mail messages to their wireless devices. Electronic mail is a store-and-forward technology that lacks the immediacy and guarantee of delivery provided by other wireless messaging protocols. Nevertheless, it is an important secondary means for message delivery, and can serve as a primary means when other wireless services are unavailable.
Simple Network Management Protocol SNMP An Internet-standard protocol for managing devices on IP networks, for example routers, switches, servers, workstations, or printers. Most commonly used to monitor for conditions that warrant administrative attention.
Simple Network Paging Protocol SNPP A protocol that defines a method by which a pager can receive a message over the Internet. It is supported by most major paging providers, and serves as an alternative to the paging modems used by many telecommunications services.
Simple Object Access Protocol SOAP A messaging protocol that allows communication between programs on different operating systems via HTTP and XML.
Single Board Computer SBC A computer consisting of a processor and memory on a single printed circuit board.
Single Sign-On SSO A protocol specification for exchanging structured information in the implementation of Web Services in computer networks. Enables a user to sign in once, and then access other applications from the same browser window (session) without having to sign in again.
SL-100   Large, Central Office-based PBX made by Nortel.
SL-100 EIU Interface   An interface that speaks directly to the SL-100 switch that allows operators to change the COS on a patient phone (turn the phone off or turn the phone on) with a single button press. The operator PC communicates to Net2q on the Spok server and then Net2q sends the request to the SL-100EIU process on the server. The request is then sent to the SL-100 switch.
Small Computer Serial Interface SCSI A standard that allows multiple devices to be connected in daisychain fashion.
Smart Alert   A Spok application which monitors for system errors and presents messages to the agents.
Smart Center   The database portion of the Spok application suite which is based on Oracle’s Relational Database Management System. This application is used for database updates, insertions, and deletions.
Smart Console   Spok Operator Attendant Workstation.
Smart Park   See Parking Lot.
Smart Refresh
(PC Database Backup)
  A Smart Suite product that gives operators access to the information in the Spok database when the main database server is inaccessible. This could be from Oracle, hardware, network, scheduled downtime, or other failures. Smart Refresh takes a snapshot copy of the database and stores it in a locally accessible directory. To access the Smart Refresh database a Smart Console operator would start Smart Console and connect to the "Polite" database name locally instead of the main database server, generally referenced as "AmcomDB". Messaging activity is restricted in this mode as the Smart Refresh database copy is read-only and will not send changes back to the main database when it is brought back online.
Smart Speech   Spok Speech recognition system. The Smart Speech feature enables a caller to reach a person’s phone extension by saying their name.
Smart Suite   Spok console product.
Go to the Smart Suite Product Page.
Smart Web   Smart Web is the Spok web interface which is used to access the Smart Center database from the web. A user can search for directory information and on-call assignment information, send a page, and users can update their own personal information.
SNNP Reader   In a Smart Suite context, snpp_reader.dmn is a network paging application that supports the SNPP protocol over TCP/IP, and can run as a server or as a client.
Softkey   A button that is available at the bottom of the Spok Smart Console screens that allows operators to jump between screens or to automatically fill in data. Each softkey coincides with a key on the keyboard.
Software Defined Group
(or sdg.sh)
  The process responsible for printing and/or emailing a group page report each time an agent sends a group page from Smart Console.
Software Release SR A software update is any update, update rollup, service pack, feature pack, critical update, security update, or hotfix that is used to improve or to fix a software product.
SONET   In a SONET ring the circuits terminate at a Central Office (CO) SONET node location and then ride the ring into a data center. The circuits are then extended out to the client racks.
Special Circumstance   A special circumstance is enabled in ADAS using the VRU. A special circumstance is an immediate event that requires a special phone greeting, such as a weather alert.
SpectraLink   SpectraLink offers a complete portfolio of wireless telephone systems for the workplace and is dedicated to meeting the communication needs of mobile workers. SpectraLink's products integrate with all enterprise telephony technologies, from the most widely used traditional PBX systems to leading-edge IP-based convergence platforms. SpectraLink provides systems with dedicated wireless infrastructure for minimal administration and high reliability as well as systems that utilize standards based Wi-Fi wireless LAN infrastructure to serve mobile voice and data requirements.
Speech Recognition Module   The Smart Speech Recognition module is used to determine how to pronounce the names entered in the Directory form in Smart Center. With the Speech Recognition module enabled on a system, Smart Center can match a spoken name to the appropriate individual.
Spok Care Connect
(or Care Connect Suite)
CCS Suite solution made up of Spok products. Care Connect Suite environments include one of Spok's contact center suites (Smart Suite, Spok Console, MediCall) and additional products that may include CTRM, Spok Mobile, Device Preferences, and/or Care Connect Web. See the Spok Care Connect Product Page.
Spok Console SC A Spok product that is a Windows-based console application. The application uses a flat file database and is CTI-enabled.
Spok Mobile   Spok Mobile is an end-to-end solution enabling critical messaging from Spok solutions to end users’ smartphones.
Go to the Spok Mobile Product Page.
SpokTelemanagement System STMS An old, standing Spok acronym still used in Smart Suite products. Today, "atms" is the Oracle user that owns all of the Smart Suite Spok tables in our Oracle instance. This user name is used to create the database schema and has the highest level of permissions for the Smart Center database instance.
SQL*Plus   An Oracle command line utility which allows users to run SQL and PL/SQL commands interactively.
Standby Server   When a second copy of a server (often a database server) is maintained for the purposes of information assurance, for example in the form of backups and failover.
Stat Collector   In a Smart Suite context, the application that runs in the background on an operator PC that collects call statistics and updates the Spok database with the data.
Step Q Monitor   Monitors the database for steps within an event notification that are ready to be activated.
Storage Area Network SAN A large array of hard disks, usually running some form of RAID, that are accessed by many servers over a high-speed network connection. A SAN attaches computer storage devices, such as disk array controllers and tape libraries, to servers. Servers are given access to a specific piece of the SAN and see the drives as their own.
Struts   An open-source framework for developing J2EE web applications, which uses and extends the Java Servlet API to encourage developers to adopt an MVC architecture.
Succession   The Nortel Meridian PBX core operating system.
Symposium   A Nortel add-on service for SL-100 or Meridian PBXs providing advanced ACD routing/agent skills.
Sync VRU   The process responsible for copying VRU name and greeting files to all of the voice servers when multiple voice servers are used.
System Configuration   In a Smart Suite context, the Spok database table which stores configuration options for the database such as which products or modules to enable for the customer, as well as system default variables.
System Lockup
(or Lockup; Freeze)
  Application no longer responds to keyboard, mouse, or other hardware or software.

T

Term Acronym Definition
T1   A digital line from the switch. Twenty-four trunks are available in T1 line. A T1 can also be a data connection between 2 different sites.
Tardiran   PBX Manufacturer of the Coral platform.
Tandem Office   The Central Office which serves as the "hub" for all E911 calls and contains the 911 selective routing translations for the telephone numbers in a particular 911 system through which calls are routed to the proper PSAP.
Tandem Routing   An arrangement connecting 911 access lines from the serving Central Office to the PSAP.
TAP Reader   In a Smart Suite context, this program processes TAP pages as they are delivered to a serial port. AlphaMate-type devices initiate the page requests through a direct or dial-up connection.
See also: Telocator Alphanumeric Protocol
Tape Backup   A process of copying electronic data from a storage device, such as a computer's hard drive, to a tape cartridge device. This security measure ensures that the data is not lost in the event of an equipment failure or disaster. Tape backup can be achieved manually or programmed to occur automatically.
TAPI Activator   In a Smart Suite context, a Spok application which runs as a Windows service to get the lamp states of the particular telephone to send to the Phone Server application upon launching.
TAPI Browser TB20 A Microsoft application used commonly in troubleshooting and testing TAPI-related functions.
TAPI Link   NEC’s third-party call control solution.
Tariff   Documents filed by a regulated telephone company with a state public utility commission or the Federal Communications Commission. The tariff, a public document, details services, equipment, and pricing offered by the telephone company to all potential customers.
TELCO   The local telephone company.
Telecommunications Device for the Deaf/Teletypewriter TDD/TTY A machine that converts written text to speech, enabling the deaf to use the telephone.
Telemetry Relay Module TRM Part of Fusion, the TRM is a multipurpose paging receiver that sends messages either by its serial port or through inbuilt relays. Used for remote control or telemetry purposes. Can integrate with Messenger, EMM.
Telephone Exchange Code   See National Telecommunications and Information Administration.
Telephone Interface Module TIM Part of Fusion product, provides voice prompted messaging from essentially any phone. Customer call into the system via telephone handset and follow pre-determined voice prompts to initiate messages to staff on mobile devices. Can integrate with EMM, CMM, or Messenger.
Telephone Service Provider TSP A Windows-based driver file allowing TAPI communication between the telephone set and the PC.
Telephone Transmit Patch TMP Phone interface adapter that allows a bi-directional audio connection between a phone and a PC.
Telephony Application Programming Interface TAPI An Application Programming Interface (API) for connecting a PC running Windows to telephone services.
Telephony ID   An identifying name, string, or number separate from a username, password, or PIN used specifically for accessing and responding via telephonic devices.
Telephony Server Application Programming Interface TSAPI A telephony programming interface that links a PBX with a NetWare server so PCs and telephone gear can work together.
Telocator Alphanumeric Protocol
(or IXO Protocol)
TAP The international text messaging wireline protocol that kick-started the paging industry. On September 1, 1988, TAP was named and adopted as a standard by the Personal Communications Industry Association (PCIA). TAP provides support for submitting one-way text messages to paging service providers in a protocol wrapper that includes address, checksum and optional password information. TAP was quickly adopted by paging service providers eager to move beyond numeric "beepers" for messaging to mobile personnel. TAP service providers initially supported submitting messages via TAP using data modems on the switched telephone network. A few, most notably SkyTel in the United States, later supported TAP over IP on the public Internet.
Telocator Network Paging Protocol TNPP A protocol designed for use as a component of the infrastructure operated by paging service providers. TNPP is not designed or intended to be used by customers to submit messages to commercial paging services. It is not an end user protocol, but sites that operate certain customer-owned paging systems may have a need to support TNPP in conjunction with their on-site paging systems. On-site paging systems are completely self-contained systems that include encoders, transmitters and pagers, all owned and operated by the customer, providing in-plant capabilities to broadcast messages within a limited geographic area.
Text-to-Speech   Speech synthesis is the artificial production of human speech. A system used for this purpose is termed a speech synthesizer and can be implemented in software or hardware. Speech synthesis systems are often called text-to-speech (TTS) systems in reference to their ability to convert text into speech. However, there exist systems that can only render symbolic linguistic representations like phonetic transcriptions into speech.
Third Party Call Control   CTI which uses a CTI server to act as a bridge between the PCs and PBX via TCP/IP. An environment which adds a server between the operator and the phone set. Rather than sending a command directly to the phone set, the command is sent to the server, which sends it to the PBX, which then sends it the phone.
Tie Line   A private line between two PBXs, the PBX and the 911 STS™, or the PBX and a Centrex system.
Time Division Multiplexing Telephony TDM A type of multiplexing where two or more channels of information are transmitted over the same link by allocating a different time interval ("slot" or "slice") for the transmission of each channel. I.e. the channels take turns to use the link. Some kind of periodic synchronising signal or distinguishing identifier is usually required so that the receiver can tell which channel is which.
Time Zone   A time stamp identifier associated with a location for the particular time zone in which a user/contact is working.
Timed Reminder   See Scheduled Reminder.
Tivoli   Tivoli Software is the systems management brand of the IBM Software Group with product lines that cover security, storage, monitoring and configuration.
TMS Interface   A database integration add-on module which receives PBX-related data (such as display name or extension) from the customer’s PBX and populates the Spok database.
TNPP Reader   In a Smart Suite context, the TNPP Reader program reads pages from the TNPP network. If the pages are meant for the Spok TNPP node, the pages are sent through the Spok database to handle exceptions and coverage. Otherwise, the pages are forwarded through the TNPP daemon along the network.
TNS Name   The unique name for the Transparent Network Substrate (TNS) protocol for a database instance.
Transaction Log   A collection of Spok database tables which records inserts, updates, and deletions in the Spok database.
Translations   Refers to switch translation, which is a Spok database feature. In this feature, translation rules are defined, which enables the system to dial a phone number.
Transmission Tx The sending of a signal, picture, or other information from a transmitter.
Transmission Protocol/Internet Protocol TCP/IP The internet protocol suite is the set of communications protocols that implement the protocol stack on which the Internet and most commercial networks run. It is sometimes called the TCP/IP protocol suite, after the two most important protocols in it: the Transmission Control Protocol (TCP) and the Internet Protocol (IP), which were also the first two defined.
Transparent Network Substrate TNS An Oracle computer networking technology that allows peer-to-peer connectivity where no machine-level connectivity can occur.
Transport Layer Security TLS Cryptographic protocol that provides communication security over the Internet. Successor to SSL.
Trivial File Transfer Protocol TFTP A simple file transfer protocol used for down-loading boot code to diskless workstations.
Trunk   A Central Office circuit terminating in telephone equipment on the customer's premises or a circuit between central offices.
Trunk Group   A group of trunks from a digital line. The trunks can be PRI (23 trunks available and 1 D channel) or T1 (24 trunks available).

U

Term Acronym Definition
U Interface   For basic-rate access in an Integrated Services Digital Network (ISDN) environment, a user-to network interface reference point that is characterized by the use of a 2-wire-loop transmission system that (a) conveys information between the 4-wire user-to-network interface, i.e., the S/T reference point, and the local exchange, (b) is located in the servicing central office, and (c) is not as distance sensitive as a service using a T interface.
Unicode   A computing industry standard for the consistent encoding, representation, and handling of text expressed in most of the world's writing systems.
Uninterruptible Power Supply UPS A battery powered power supply unit that is guaranteed to provide power to a computer in the event of interruptions in the incoming mains electrical power. Different rating UPSs will provide power for different lengths of time.

Modern UPSs connect to the computer's serial port and provide information such as battery time remaining, allowing the computer to shut down gracefully before complete loss of power.
United States National Grid USNG A point reference system of grid references commonly used in United States. It provides a nationally consistent language of location in a user friendly format. It is similar in design to the national grid reference systems used throughout other nations.
United States National Nuclear Security Administration NNSA Part of the United States Department of Energy. It works to improve national security through the military application of nuclear energy. The NNSA maintains and improves the safety, reliability, and performance of the United States nuclear weapons stockpile through the use of science, technology, and engineering. It is also responsible for many nuclear nonproliferation, counter-terrorism, counter-proliferation, and radiological emergency response efforts for the United States, along with the naval reactors for the United States Navy.
United States National Transportation Safety Board NTSB A federal investigatory board headquartered in Washington, D.C., whose mandate is to ensure safe public transportation.
United States Naval Observatory USNO A federal astronomical observatory located in Washington, D. C.
United States Telephone Association  USTA; USTelecom An organization that represents telecommunications-related businesses based in the United States. As a trade association, they represent the converged interests of the country's telecommunications industry.
Universal Coordinated Time UTC An international time standard calculated by atomic clock and incorporating occasional leap seconds to compensate for changes in the rotation of the earth. Coordinated universal time serves as the basis for standard time around the world.
Universal Serial Bus USB Provides a serial bus standard for connecting devices, usually to computers such as PCs and the Apple Macintosh.
Universal Service Order Code USOC A term identifying a particular service or equipment offered under tariff.
Unshielded Twisted Pair UTP Ethernet Network cabling standard level 3 Levels wiring.
UNIX   A group of multitasking computer operating systems derived from the original AT&T UNIX OS.
User Change of Status UCS A term found in VRU scripting to indicate that a portion of the procedure is allowing the caller to follow the pager change-of-status menu path.
User Datagram Protocol UDP A communications protocol providing a direct way to send and receive datagrams over an IP network but with few error recovery resources, used mainly for broadcasting over a network, for example, with streaming media.
User Defined Feild UDF In a Smart Suite context, up to six fields can be defined by the user in both the Listings and Directory forms in Smart Center. The fields can be used to capture information unique to the user’s organization. The fields are labeled in the System Configuration form.
Username   A unique name with a one-to-one association with an active user/contact account within the system.

V

Term Acronym Definition
Variable Bit Rate VBR A term used in telecommunications and computing that relates to the bitrate used in sound or video encoding.
Vector Directory Number
(or Vector)
VDN A virtual extension in an Avaya switch which points to a vector and runs a macro-type application. A set of commands in an Avaya switch, similar to a macro activated by calling a VDN.
Vehicle Indentification Number VIN A unique code including a serial number.
Very High-Speed Digital Subscriber Line VDSL A digital subscriber line (DSL) technology providing data transmission faster than ADSL over a single flat untwisted or twisted pair of copper wires (up to 52 Mbit/s downstream and 16 Mbit/s upstream), and on coaxial cable (up to 85 Mbit/s down- and upstream); using the frequency band from 25 kHz to 12 MHz. These rates mean that VDSL is capable of supporting applications such as high-definition television, as well as telephone services (voice over IP) and general Internet access, over a single connection. VDSL is deployed over existing wiring used for analog telephone service and lower-speed DSL connections.
Video Interpreting Service VIS See Video Relay Service.
Video Relay Service
(or Video Interpreting Service)
VRS A videotelecommunication service that allows deaf, hard-of-hearing, and speech-impaired (D-HOH-SI) individuals to communicate over video telephones and similar technologies with hearing people in real-time, via a sign language interpreter.
Video Remote Interpreting VRI A videotelecommunication service that uses devices such as web cameras or videophones to provide sign language or spoken language interpreting services. This is done through a remote or offsite interpreter, in order to communicate with persons with whom there is a communication barrier. It is similar to a slightly different technology called video relay service, where the parties are each located in different places. VRI is a type of telecommunications relay service (TRS) that is not regulated by the FCC.
Virtual Circuit VC 1. A temporary communications path created between devices in a switched communications system.

2. A logical circuit within a physical network. The actual lines may be shared by other users at the same time, but the virtual circuit appears exclusive to the users who are communicating with each other.
Virtual Local Area Network VLAN A logical grouping of two or more nodes which are not necessarily on the same physical network segment but which share the same IP network number. This is often associated with switched Ethernet.
Virtual Private Network VPN Connects remote networks through the Internet and provide security through encryption.
Visitor Location Register VLR The component of a Global System for Mobile Communications (GSM) system that carries out call switching and mobility management functions for mobile phones roaming on the network of base stations. It is owned and deployed by mobile phone operators and allows mobile devices to communicate with each other and telephones in the wider public switched telephone network (PSTN). The architecture contains specific features and functions which are needed because the phones are not fixed in one location.
VMware   VMware Workstation software consists of a virtual-machine suite. This software suite allows users to set up multiple virtual computers and to use one or more of these virtual machines simultaneously with the hosting operating system. Each virtual machine instance can execute its own guest operating system, such as (but not limited to) Windows and Linux. In simple terms, VMware Workstation allows one physical machine to run two or more operating systems simultaneously.
Vocalizer   Nuance Vocalizer 4.0 is Text-To-Speech (TTS) software. It enables Spok to automate the delivery of dynamic information over the phone inside of the Smart Speech applications.
Voice Assisted Transfer VAT A Spok Smart Suite application which speaks the number requested to the caller and then optionally connects the caller to that destination.
Voice eXtensible Markup Language
(or VoiceXML)
VXML Allows a user to interact with the Internet through voice-recognition technology. Instead of a traditional browser that relies on a combination of HTML and keyboard and mouse, VXML relies on a voice browser and/or the telephone. Using VXML, the user interacts with voice browser by listening to audio output that is either pre-recorded or computer-synthesized and submitting audio input through the user's natural speaking voice or through a keypad, such as a telephone.
Voice Over IP
(or IP Telephony)
VoIP The technology used to transmit voice conversations over a data network using the Internet Protocol. Such data network may be the Internet or a corporate Intranet.
Voice Response Unit
(or Interactive Voice Response)
VRU Spok’s IVR-type system allowing callers to page individuals in the Spok database as well as control their availability to be viewed by agents and requesting callers. Uses standard DTMF input from users.  
Voice Server
(or Serial Server)
  An optional UNIX or Linux server to which a customer allocates all of their voice processes, such as Voice Response Unit (VRU) and Voice Assisted Transfer (VAT)(not including Smart Speech).
VoiceXML   See Voice eXtensible Markup Language.
voxmon   In a Smart Suite context, the voxmon.dmn program is designed to work with net2q.dmn to distribute a request for a VRU channel among available channels. This program runs continuously and monitors an input queue. When a request is received, the program looks for an available VRU channel. When a free channel is found, the received message is placed in that channel’s queue and an OK response, along with the phone number of the available VRU channel, is sent back to the caller (net2q.dmn). When no free channel is available, a not-available response is sent back. Requests can be for VAT (Voice Assisted Transfer) or for OCP (Overhead Code Pages) operation. The communication is done using Unix IPCS queues. Program uses voxmon.ini as its default input file.
voxmon2   In a Smart Suite context, the Spok application responsible for responding to Net2q’s requests for an available channel by providing the actual telephone extension of the channel.

W

Term Acronym Definition
W3W XML Schema Definition XSD Published as a W3C recommendation in May 2001. One of several XML schema languages. It was the first separate schema language for XML to achieve Recommendation status by the W3C. Because of confusion between XML Schema as a specific W3C specification, and the use of the same term to describe schema languages in general, some parts of the user community referred to this language as WXS, an initialism for W3C XML Schema, while others referred to it as XSD, an initialism for XML Schema Definition.
Web Feature Service WFS The Open Geospatial Consortium Web Feature Service Interface Standard (WFS) provides an interface allowing requests for geographical features across the web using platform-independent calls.
Web Server   The Web server is the machine where the web engines reside. The server may be either a Linux or Windows server. The web server is also called the Application Server. For Smart Suite and e.Notify applications, Spok uses a form of Apache for the web engine included in the Oracle Application Server (OAS) package.
Web Service Definition Language WSDL An XML-based language that describes the protocols and formats used by a Web service. WSDL descriptions can be housed in a UDDI directory, and the combination of WSDL and UDDI enables applications to discover and use whatever services are available on the Web that perform the additional functions the application requires.
Web Service Security WSS

Is an extension to Imple Object Access Protocol (SOAP) to apply security to web services. It is a member of the WS-* family of web service specifications and was published by OASIS.

The protocol specifies how integrity and confidentiality can be enforced on messages and allows the communication of various security token formats, such as SAML, Kerberos, and X.509. Its main focus is the use of XML Signature and XML Encryption to provide end-to-end security.

Web System Configuration   In a Smart Suite context, the Spok database table which stores configuration options for Smart Web, such as which links to enable and default Smart Web variables.
Wide Area Network WAN A network of computers interconnected over large distances, often by optical fibres or microwave communications.
Wide Area Paging   Refers to a paging network controlled by a paging vendor’s off-premise equipment. The paging network is usually nation-wide.
WINK   A quick current reversal. When this happens on a CAMA trunk, two clicks in succession are heard with a but set.
Windows Registry
(or Registry)
  The Windows registry is a database which stores settings and options for the operating system for Microsoft Windows 32-bit versions and Windows Mobile. The registry contains information and settings for all the hardware, software, users, and preferences of the PC.
Wireless Communication Transfer Protocol WCTP A protocol designed from the ground up to satisfy requirements for alphanumeric messaging between wireline systems and two-way capable wireless devices, i.e. between the Internet and a TAP-compliant paging terminal. WCTP is the technological successor to Telocator Alphanumeric Protocol (TAP) in the sense that it supports two-way functionality for devices and applications similar to those that use TAP for one-way wireless messaging. Submission of messages via WCTP is accomplished over the Internet using TCP/IP sockets communication. WCTP also provides immediate asynchronous notification of replies and responses related to an original message, delivered by the broadcast service provider either to the originating wireline system or to any arbitrary e-mail address.
Wireless Phase I   The delivery of a wireless 9-1-1 call with callback number and identification of the cell-tower from which the call originated. Call routing is usually determined by cell sector.
Wireless Phase II   The delivery of a wireless 9-1-1 call with Phase I requirements plus location of the caller within 125 meters 67% of the time and Selective Routing based upon those coordinates. 
Wireless Service Provider WSP An organization that provides wireless services to its customers, including cellular services, satellite services, and ISPs.
Wireless Transport Control Protocol WTCP A protocol that is used to increase the throughput of data transmission. This protocol can be used with both wired and wireless networks, and a combination of both.
World Geodetic System 1984 WGS84 A standard for use in cartography, geodesy, and navigation. It comprises a standard coordinate frame for the Earth, a standard spheroidal reference surface (the datum or reference ellipsoid) for raw altitude data, and a gravitational equipotential surface (the geoid) that defines the nominal sea level.
WWW User   In a Smart Suite context, the default Smart Web database user. Certain Smart Web-related scripts and database tables are only accessible by this user.

X

Term Acronym Definition
X Drive   In a Smart Suite context, a mapped drive on an operator PC that can store configuration files or sound files for Spok client applications.
Xtend   Pre-M&A name for the Spok division originally responsible for creation of the Intelligent Console (Medicall) and other product lines. Originally based out of New York, New York, USA.
Xtend Suite   See MediCall Suite.

Y

There are currently no terms on this list.

Z

Term Acronym Definition
ZBase   Zetron Paging Terminal database management program. This program stores information about the pager itself, such as the pager number and Channel Access Protocol Code (CAP code).
ZBase Communication Server ZBDServ A protocol used to synchronize the Zetron paging database with the Spok paging database.
Zetron Billing Interface ZBIF A Zetron interface that Spok uses to synchronize Spok pager information data with Zetron.
Zetron Interface   In a Smart Suite context, a Spok application which updates the Zetron Paging Terminal database to match information in the Spok database about the pager and the person to whom it is assigned.
Zetron Terminal   A type of paging system. Zetron is the company brand name. Spok connects to various types of Zetron equipment through a variety of ways. The most common is a 2000-series terminal that stores a local copy of the pager definitions on it for access if Spok is down. Spok generally sends page traffic to the Zetron via a serial TNPP protocol connection, but Zetron also allows for a serial TAP link and a direct dialup VRU type of connection. The Zetron then broadcasts the pages through an attached transmitter system. Spok may update the Zetron internal database if desired by connecting a serial link to a PC running Zetron administrative software. This PC then forwards the pager definition changes to the Zetron terminal.
ZModem NAK An error-correcting protocol for modems. Modems that agree on using the ZModem protocol send data in 512-byte blocks. If a block arrives and an error is detected, a NAK (negative acknowledgement) is returned and the block is resent.
Zoom LOV In a Smart Suite context, the Zoom feature is available when the list of value (LOV) for a field is maintained in a different Smart Center form. The Zoom feature enables a user to access the form and add records if needed. The new records are instantly available when the list of values is displayed.