Managing Alerts and Tasks

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Working with Alerts

Alerts are displayed as pop-up messages in the Spok Go messaging app. When an alert is received, no other actions can be taken in Spok Go until that alert is responded to.

The information displayed in an alert varies based on the type of alert. See Alert Types for more detailed descriptions of each type of alert and the information they provide.

Viewing an Alert's Escalation Timer

For alerts that can be escalated, a countdown timer is displayed at the bottom of the alert along with the and buttons. When the timer expires or the alert is declined, the alert is automatically escalated to the next staff member in line as configured in the Workflow that generated the alert.

Viewing Alert History

While viewing an alert, scroll down until the History section is visible. This section contains the alert history information.

Accepting an Alert

While viewing the alert, tap to accept it. A task is created from the alert and is added to your Tasks list. See Working with Tasks for more information.

Responding to a Nurse Call Alert with CallBack

Some organizations support the callback feature in nurse calls. Nurse call alerts using this response option, display as a response option in addition to the and buttons. Tap to call the patient's location directly from your mobile device.

Declining an Alert

While viewing the alert, tap accept alert mobile.png to decline it. The alert will be escalated to the next recipient.

Cancelling a Nurse Call Alert

Nurse Calls are cancelled with in-room equipment. When a nurse call alert is cancelled, the last entry in the alert's history will have a status of "Cleared" and will show the location from which the cancellation event was sent.

Acknowledging a Nurse Call Code

While viewing the alert, tap Acknowledge.

Nurse Call Codes do not generate tasks when they are acknowledged, and they are not escalated.

Working with Tasks

The Tasks list displays all active alerts that you have accepted. Declined or escalated alerts are not displayed in the Tasks folder. When a task is marked as complete, the alert is removed from the Tasks list.

A task expires 24 hours after it is created. Expired tasks are removed from the Tasks list.

Viewing Tasks and Task Details

The task details contain the information from the original alert.

While signed into Spok Go, tap . Your Tasks list is displayed.
Tap on a task in the Tasks list to display the task details.

Marking a Task As Complete

While viewing your Tasks list, tap on a task to view the task details.
Tap Complete. The task is removed from the Task list.

Alert Types

Nurse Calls

A nurse call alert is generated when a patient calls a nurse from their room or bed using their in-room call equipment.

Escalation Sequence

Nurse Call alerts will be sent to the following recipients in the order listed below:

Staff Assignment
Roles configured in the Nurse Call Workflow

Alert Header

The alert header contains the following information:

Identifies the alert type as "Nurse Call"
Alert priority
Alert location
Nurse call type

Alert Body

The alert body contains the following information:

Event location
Event date and time

Nurse Call Codes

Nurse call code alerts are broadcast to all assigned staff, On-Call groups, and communication groups that are specified in the code's Workflow configuration.

Alert Header

The alert header contains the following information:

Code priority
The location of the code
Code type

Alert Body

The alert body contains the following information:

Code location
Date and time the code was triggered

Critical Test Results

Critical test results alerts are generated by the completion of critical lab or radiology test results.

Escalation Sequence

Critical test result alerts will be sent to the following recipients in the order listed below:

Providers
On-Call staff
Staff members in the order configured in the current settings in Staff Assignment.

Alert Header

The alert header contains the following information:

Type of test result
Alert priority
Result interpreter

Results Tab

The Results tab of the alert contains the following information:

Test result data
Patient information
Assigned physician
Other relevant information, e.g., patient allergies, diagnoses.

Orders

Orders alerts are generated by orders for medications and procedures.

Escalation Sequence

Orders alerts will be sent to the following recipients in the order listed below:

On-Call group
The group configured to receive alerts in the Orders Workflow or specified roles within the group.

Alert Header

Identifies the alert type as "Order"
Order priority
The ordering physician's name
The type of order

Details Tab

The Details tab contains the following information:

Order location
Order date and time
Ordering physician name
Patient information, e.g., allergies, diagnoses