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Signing In and Signing Out

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This article describes how to sign in and out of Spok Go for Desktop.

Signing In

  1. Navigate to https://signin.spokgo.com/.
  2. If it is your first time signing in, enter the organization code that you received from Spok in the Organization ID field, then click Next. If you do not know your organization code, click Find Your Organization. You will receive an email for each organization that you are affiliated with, containing that organization's code.

    Skip to step 3 if you have previously signed in.

  3. On the next screen, you will see several options for signing in.
    1. Each blue button lists an identity provider which your organization uses. Click on one to sign in using your organization's credentials.
    2. Click Spok Go Account to sign in using your Spok Go credentials.
    3. Select a different organization from Recent Organizations to sign into a different organization.
    4. Select Sign Into Another Organization if none of the previous options allows you to sign into your organization.
  4. When you successfully sign in, you will be taken to your Inbox.

If you are locked out of your account, contact your organization's IT administrator.

You will be automatically signed out after you have been inactive for a certain amount of time. Your organization can configure how long Spok Go will wait before it signs an inactive user out.

Using Two-step Verification

Your organization may require native users to log in to Spok Go using two-step verification. With two-step verification, you need to enter your username and password for Spok Go, then you need to enter a security code from a third-party authenticator app or use a physical security key to verify your identity.

Setting up Two-step Verification

When you log in for the first time with two-step verification, you will be prompted to set up your authenticator app or a physical security key.

Setting up an Authenticator App

To configure Spok Go to use a third-party authenticator app, do the following:

  1. On the Enable Two-Step Verification screen, select Use a mobile app.
  2. Scan the displayed QR code.
  3. If your verification succeeded, a one-time backup code will be shown on the next screen. Keep this code secret and safe. If you are unable to use the third-party authenticator app, you can use this one-time backup code to reset your two-step verification enrollment, which will allow you to set it up again.

If your verification fails, contact your administrator or your organization's technical support.

Setting up a Security Key
  1. On the Enable Two-Step Verification screen, select Use a security key.
  2. Insert the Yubikey into a USB port. If it is not configured, Windows prompts to create a PIN.

    Spok recommends using Yubikey as your security key. If you are using a different security key, follow the instructions that came with it.

  3. Enter a PIN, then touch the y button on the Yubikey.
  4. If your two-step verification enrollment succeeded, a one-time backup code will be shown on the next screen. Save this code in case you lose your security key and need to reset your two-step verification.

Admins can reset two-step verification for users.

Signing In with an Authenticator App

  1. Enter your username and password for Spok Go. A prompt for your 6-digit security code appears.
  2. Open your third-party authenticator app and enter the 6-digit security code on the Verify Your Identity screen, then tap Verify.

If your authentication was successful, you will be taken to your Inbox.

If your two-step verification fails or you cannot access your authenticator app, contact your administrator or your organization's technical support immediately.

Signing In with a Security Key

  1. Enter your username and password for Spok Go. A prompt for your security key appears.
  2. Insert your security key into a USB port or, if available, hold it near an NFC reader. If the security key matches the key used during enrollment, you are signed in.

Signing Out

You will be signed out of Spok Go automatically after a certain amount of inactive time. This timeout period is configured by your organization. You should also manually sign out when you are finished using Spok Go, so that other users will not be able to access your messages on that device. If you are using a shared device, you will need to sign out to allow other staff members to use that device. After you sign out, notifications for new messages will not appear until you sign in again.

If you have any unsent messages when you sign out, the unsent messages will not be saved.

  1. Click the Account icon Account icon d.png.
  2. Click Sign Out.