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Spok

Managing Your Inbox and Activities

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Overview

The Spok Go inbox displays all of the Spok Go activities that you are currently associated with. Activities are the fundamental unit of work in Spok Go, and they contain a variety of actionable content. See Working with Activities for more information.

New messages can be sent from the Spok Go inbox. See Desktop Messaging for more information.

Managing Your Inbox

Viewing Your Inbox

The Spok Go Inbox is your home screen and is displayed after signing into Spok Go. There are two inbox views available in Spok Go.

  1. Inbox view: displays your new and current activities.
  2. Hidden Activity view: displays the activities that you've marked as 'hidden'. See Hiding Activities for more information.

Changing Your Inbox View

  1. Click inbox menu arrow web.png. The list of inbox views is displayed.
  2. Click on the desired view. The inbox displays the selected view.

Sorting Your Inbox

The activities in your inbox can be sorted by the date received. By default, your inbox is sorted with the newest activities listed first. The sorting drop-down menu button is labeled with the current sorting method. By default, the button is labeled Newest First.

  1. Click the sorting drop-down menu label. The sorting drop-down menu is displayed.
  2. Choose the desired sorting method from the list. The activities are now sorted according to the selected method.

Using Inbox Filters

Filters allow you to customize how you view the contents of your inbox.

Filtering Your Inbox

  1. While viewing your inbox, click the Filter drop-down menu. The list of filters is displayed.
  2. Select the desired filter from the list, then click Apply.

Resetting Inbox Filters

  1. While viewing your inbox, click the Filter drop-down menu.The list of filters is displayed.
  2. Click Reset. The filter is removed.

Searching Your Inbox

Hidden activities are not included in inbox search results.

  1. While viewing your inbox, click magnifying glass inbox web.png. The search field is displayed.
  2. Start entering your search terms, e.g., first name, part of a word. As you type, the contents of the inbox will update to reflect your search.

Working with Activities

The inbox displays the activities that you're associated with.  See Spok Go Activity Types for more information. 

Viewing Activity Details

While viewing your Inbox, click on an activity in the Inbox list. The activity details are displayed in the right pane.

Hiding Activities

Hiding an activity will remove it from the Inbox view.

Activities cannot be deleted from the inbox in Spok Go, however, hiding activities allows you to remove completed or resolved activities from your inbox view, while still being able to access and review them later using the Hidden Activity view.  

Hidden activities are automatically unhidden and moved to the Inbox list when the activity gets an update.

Hiding an activity only affects your view of the activity, and will not change the activity's visibility for other staff members.

Hiding an Activity

  1. While viewing the Inbox list, hover the mouse over the activity in the list. The activity status tools are displayed.
  2. Click hide activity icon web.png. The activity is moved to the Hidden Activity list.

Viewing Hidden Activities

  1. While viewing your inbox, click inbox menu arrow web.png. The inbox view drop-down menu is displayed.
  2. Click Hidden Activity. The Hidden Activity inbox view is displayed.

Unhiding an Activity

Hidden activities are automatically unhidden and moved to the Inbox list when the activity gets an update.

  1. While viewing the Hidden activity list view of your inbox in the Hidden Activity view, locate the activity to be unhidden
  2. Click unhide activity icon web.png. The activity is moved to the Inbox list.

Changing Hidden Status for Multiple Activities

  1. Set the inbox to the applicable view, e.g, if unhiding activities, change the inbox view to Hidden Activity. See Changing Your Inbox View.
  2. Click on an activity that will have its status changed. A checkbox is displayed next to that activity.
  3. Add a check to the box. The Actions drop-down menu is displayed, replacing the sorting drop-down menu.
  4. Add checks next to each activity that will have its status changed.
  5. Click the Actions drop-down menu button and choose the desired option. The selected activities are moved to the appropriate inbox list.

Setting Activity Read/Unread Status

Marking an Activity as Read

Unread activities are identified with a unread message mark.png. Clicking on an activity in the inbox sets the status to "read" and the unread message mark.png is removed.

Marking an Activity as Unread

  1. Hover the mouse over the activity to be marked as unread. The activity status tools are displayed.
  2. Click mark unread web.png. The activity is marked as unread.

Marking Multiple Activities as Unread

  1. Click on an activity that will have its status changed. An empty checkbox is displayed next to that activity.
  2. Add a check to the box. The Actions drop-down menu is displayed, replacing the sorting drop-down menu.
  3. Add checks next to each activity that will have its status changed.
  4. Click the Actions drop-down menu button and choose Unread. The selected activities have their status set to "unread".

Flagging Activities

Activities can be flagged, allowing you to mark certain activities as important and easily locate them in your inbox or find them later using filtering. See Filtering  Your Inbox for more information.

Flagging an Activity

  1. While viewing the Inbox list, hover the mouse over the activity in the list. The activity status tools are displayed.
  2. Click flag icon web.png. The activity is marked as flagged.

Unflagging an Activity

  1. While viewing the Inbox list, hover the mouse over the flagged activity in the list. The activity status tools are displayed.
  2. Click unflag icon web.png. The activity is no longer flagged.

Changing Flag Status for Multiple Activities

  1. Click on an activity that will have its status changed. An empty checkbox is displayed next to that activity.
  2. Add a check to the box. The Actions drop-down menu is displayed, replacing the sorting drop-down menu.
  3. Add checks next to each activity that will have its status changed.
  4. Click the Actions drop-down menu button and choose the desired option. The status of the selected activities is updated to reflect that choice.

Silencing Activities

Silencing an activity will prevent that activity from generating an audible notification tone when it receives an update or new message.

Silencing an Activity

  1. While viewing the Inbox list, hover the mouse over the activity in the list. The activity status tools are displayed.
  2. Click silence icon web.png.

Unsilencing an Activity

  1. While viewing the Inbox list, hover the mouse over the silenced activity in the list. The activity status tools are displayed.
  2. Click unsilence icon web.png.

Changing Silencing Status for Multiple Activities

  1. Click on an activity that will have its status changed. An empty checkbox is displayed next to that activity.
  2. Add a check to the box. The Actions drop-down menu is displayed, replacing the sorting drop-down menu.
  3. Add checks next to each activity that will have its status changed.
  4. Click the Actions drop-down menu button and choose the desired option. The status of the selected activities is updated to reflect that choice.

Spok Go Activity Types 

Activity Description
Chat A message received from a Spok Go user.
Notification A message received from an external system, e.g., Smart Suite.
Call Call information generated from a Spok Go Voice call.
Lab Result An alert containing a lab result.
Rad Result An alert containing a radiology result.
Order An alert containing order information.
Nurse Call An alert from a nurse call device.
Nurse Call Code A broadcast alert from a nurse call device.