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Spok

Managing Alerts and Tasks

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Working with Alerts

Alerts are displayed as pop-up messages in the web browser. When an alert is received, no other actions can be taken in Spok Go until that alert is responded to.The information displayed in an alert varies based on the type of alert. See Spok Go Alert Types for more detailed descriptions of each type of alert and the information they provide.

Viewing an Alert's Escalation Timer

For alerts that can be escalated, a countdown timer is displayed at the bottom of the alert. When the timer expires, or the alert is declined, the alert is automatically escalated to the next staff member in line as configured in the Workflow that generated the alert.

Viewing Alert History

While viewing the alert, click the History tab. The alert history is displayed.

Accepting an Alert

While viewing the alert, click accept alert web.png to accept it. A task is created from the alert and is added to your Tasks list. See Working with Tasks for more information.

Declining an Alert

While viewing the alert, click decline alert web.png to decline it. The alert will be escalated to the next recipient.

Cancelling a Nurse Call

Nurse Calls are cancelled with in-room equipment. When a nurse call alert is cancelled, the last entry in the alert's history will have a status of "Cleared" and will show the location from which the cancellation event was sent.

Acknowledging a Nurse Call Code

While viewing the alert, Click Acknowledge.

Nurse Call Codes do not generate tasks when they are acknowledged, and they are not escalated.

Working with Tasks

The Tasks list displays all active alerts that you have accepted. Declined or escalated alerts are not displayed in the Tasks folder. When a task is marked as complete, the alert is removed from the Tasks list.

A task expires 24 hours after it is created. Expired tasks are removed from the Tasks list.

Viewing Tasks and Task Details

The task details contain the information from the original alert.

  1. While signed into Spok Go, click task list web.png. The Task list is displayed.
  2. Click on a task to view the details of the task.

Marking a Task As Complete

There are two ways to mark a task as complete:

Marking a Task Complete From the Task List

  1. While viewing the Task list, hover the mouse over the task. The Complete button is displayed.
  2. Click Complete. The task is removed from the Task list.

Marking a Task Complete From the Task Details View

While viewing a task's details, click Complete. The task is removed from the Task list.

Spok Go Alert Types

Nurse Calls

A nurse call alert is generated when a patient calls a nurse from their room or bed using their in-room call equipment.

Escalation Sequence 

Nurse Call alerts will be sent to the following recipients in the order listed below:

  1. Staff Assignment
  2. Roles configured in the Nurse Call Workflow

Alert Header

The alert header contains the following information:

  • Identifies the alert type as "Nurse Call"
  • Alert priority
  • Alert location
  • Nurse call type

Alert Body

The alert body contains the following information:

  • Event location
  • Event date and time

Nurse Call Codes

Nurse call code alerts are broadcast to all assigned staff, On-Call groups, and communication groups that are specified in the code's Workflow configuration.

Alert Header

The alert header contains the following information:

  • Code priority
  • The location of the code
  • Code type

Alert Body

The alert body contains the following information:

  • Code location
  • Date and time the code was triggered

Critical Test Results

Critical test results alerts are generated by the completion of critical lab or radiology test results.

Escalation Sequence

Critical test result alerts will be sent to the following recipients in the order listed below:

  1. Providers
  2. On-Call staff
  3. Staff members in the order configured in the current settings in Staff Assignment.

Alert Header

The alert header contains the following information:

  • Type of test result
  • Alert priority
  • Result interpreter

Results Tab

The Results tab of the alert contains the following information:

  • Test result data
  • Patient information
  • Assigned physician
  • Other relevant information, e.g., patient allergies, diagnoses.

Orders

Orders alerts are generated by orders for medications and procedures.

Escalation Sequence  

Orders alerts will be sent to the following recipients in the order listed below:

  1. On-Call group
  2. The group configured to receive alerts in the Orders Workflow or specified roles within the group.

Alert Header

  • Identifies the alert type as "Order"
  • Order priority
  • The ordering physician's name
  • The type of order

Details Tab

The Details tab contains the following information:

  • Order location
  • Order date and time
  • Ordering physician name
  • Patient information, e.g., allergies, diagnoses