Spok is closely monitoring the outbreak of the novel coronavirus (COVID-19) and its progression internationally. While the Centers for Disease Control and Prevention (CDC) currently notes that the immediate health risk for Americans is low, the agency cautions that the potential public health risk in the United States is high.
To limit the potential impact of COVID-19 on our employees, company operations, and the customers we serve, Spok has taken the following precautionary measures:
International business travel has been suspended for all employees unless explicitly approved by our COVID-19 Response Team. Employees are also being asked to curtail nonessential business travel in the U.S. In lieu of in-person meetings, we encourage vendors, partners, and our customers to meet with us via video conferencing and to participate in online product demonstrations, when applicable.
Any employee who has visited a country subject to CDC coronavirus travel advisories or who lives in a household with someone who has, whether for business or personal purposes, is instructed to stay away from their office for 14 days and, if possible, work remotely during that period. Prior to returning to their office, the employee must show evidence of having completed a 14-day quarantine and attest that they have been free from fever and respiratory symptoms. Employees may be required to provide medical certification of their ability to return to work. We are actively monitoring the spread of the virus within the United States and may extend this policy to include domestic travel.
Any employee who has been in contact with a confirmed case of COVID-19 or who lives in a household with someone who has, is instructed to self-quarantine for 14 days and, if possible, work remotely during that period. Prior to returning to work, the employee must be cleared by a clinician.
Any vendor, partner or visitor seeking access to a Spok facility must attest in writing that they and their household members have not traveled to any international destination within the prior 14 days and that they are free from respiratory symptoms and fever (100.4 degrees F or greater). We are actively monitoring the spread of the virus within the United States and may extend this policy to include domestic travel.
Anyone who has had close contact with someone who has a confirmed case of COVID-19 are not permitted at any Spok facility until cleared by a clinician and after a 14-day quarantine starting on the day of contact.
All international travel within the past two weeks by employees, including travel by household members, or planned international travel through 2020, is to be reported to Human Resources.
The company has identified essential business functions, essential jobs and roles, and critical elements within our supply chain required to maintain operations. Plans for business continuity and disaster recovery have been updated.
In addition, Spok has recommended that our employees follow the smart respiratory hygiene habits that protect against the seasonal influenza virus in order to protect against exposure to COVID-19, including:
- Washing hands often with soap and water for at least 20 seconds.
- Using an alcohol-based hand sanitizer that contains at least 60% alcohol if soap and water are not available.
- Avoiding touching their eyes, nose, and mouth with unwashed hands.
- Avoiding close contact with people who are sick.
- Covering a cough or sneeze with a tissue, then throwing the tissue in the trash.
- Cleaning and disinfecting frequently touched objects and surfaces.
- Staying at home when sick and seeking appropriate medical care.
- Employees who are well but who live in a household with someone who has a confirmed or suspected case of COVID-19, are referred to the CDC for guidance on how to conduct a risk assessment of their potential exposure.
Spok will continue to closely monitor the progression of the disease and update its policies and precautions as the situation evolves.