Private Message Groups still visible in Smart Console
Overview
This issue occurs when a Message Group within Smart Center is created as "Private", but end users are still able to view the Message Group within Smart Console.
Resolution/Topic
A configuration file change needs to be made to the group_profile.cfg located in the Smart Console folder on the client's workstation. This file is usually located in one of two places:
C:\Program Files\Amcom\Smart_Console\group_page.cfg
C:\Program Files (x86)\Amcom\Smart_Console\group_page.cfg
Please ensure Smart Console is closed before making the following changes:
1. Locate the group_page.cfg file and open in Notepad or another text editor such as Notepad++
2. Search for the following query within the config file:
SELECT RPAD(group_number, 10) AS group_number,
group_name
FROM message_group
WHERE group_type IN ('S', 's') AND ok_to_use IN ('T', 't') AND
3. Edit the query to the following:
SELECT RPAD(group_number, 10) AS group_number,
group_name
FROM message_group
WHERE group_type IN ('S', 's') AND ok_to_use IN ('T', 't') AND
access_code != 'P'
4. Update the 12DIGIT_VERSION date at the top of the file accordingly, and save the file.
5. Re-open Smart Console and test your changes.