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Working with Nurse Call Flows

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This article describes how workflow administrators can create or edit nurse call flows.

 

You can create a standard process for how nurse call alerts are sent to the correct nurse. Use a template to quickly set up the nurse call flow. You can create multiple flows for the groups within the organization. 

For information on how the alerts are displayed in Spok Go, see Spok Go > Messaging.

For detailed information about supported Workflow integrations, see Nurse Call Integration with Spok Go.

Nurse Call Flow Walkthrough

This section describes the path that an alert takes through a Nurse Call Flow. 

  1. An alert matching a Nurse Call trigger is generated.

  2. The system identifies the first staff member, role, or group designated to receive the alert.

  3. The alert is sent to the appropriate recipient. If they accept the alert, the flow ends.

  4. If the alert is not accepted, the system gets the first escalation timer from the list of timers in the Timer flow step. 

  5. Once that time elapses, an alert is sent via Spok Go to the next recipient.

  6. If the message is accepted, the flow ends. 

  7. If the message is not accepted, the system identifies the next recipient, and repeats the process until the alert is accepted

Choosing a Nurse Call Flow

There are three types of Nurse Call flows available in Spok Go. Click on a flow type for more information about creating a new flow.

Nurse Call Flow Type

Description

Nurse Call Code Flow

A code event broadcasts an alert to all assigned staff, on-call staff, or facility groups. 

Staff Assignment to Spok Go Tasks

A nurse call event sends alerts to specified staff roles. 

Static User List to Spok Go Tasks

A nurse call event sends alerts to specified staff members.

Creating a Nurse Call Code Flow

Step 1: Choose the Nurse Call Code Flow Template 

  1. Click CC_Main_Menu.png.

  2. Click Workflow.

  3. Click Templates.

  4. Under Templates, click Nurse Call. The Templates page now only displays Nurse Call flow templates.

  5. Select the Nurse Call Code template. The template summary screen is displayed with details related to the chosen template.

  6. Click Use This Template. The Flow Editor screen is displayed. See Using the Flow Editor for more information about using the Flow Editor.

Step 2: Choose the Location

Click the Select a Location drop-down to select the unit, room, or bed within your hospital for this flow. 

You can type a region name in the Search field or scroll through the list to find your location. 

Once a location is chosen, the location name is displayed above the drop-down menu and the location checkmark changes from gray to green.

Step 3: Configure Flow Steps

Each Flow has four flow steps that will allow you to customize how nurse calls are handled by the system. 

This section describes how to configure each flow step.

Create Code Event Triggers

This flow step allows you to choose and configure the types of nurse call triggers that this flow will act on.

The Code Event Trigger configuration pane is displayed.

  1. Click Code Event. The Code Event configuration pane is displayed.

  2. Click Add Criterion. The criterion editor is displayed.

  3. Choose the criterion type by clicking the criterion type drop-down menu and select the desired option. Choose the filter type by clicking the filter drop-down menu and choosing the desired option.  See Nurse Call Trigger Criteria Definitions for information about the options available for event triggers.

    The currently supported Nurse Call Integration does not support the Message Importance and Priority Criterion Types.

  4. Add the desired values to the criterion.

  5. (Optional) Repeat steps 2 through 5 to create all criteria required for this flow.

  6. Click Back to return to the Configure Template screen and continue the Nurse Call flow creation process.

Configure Staff and Group Assignments (At Least One Is Required)

The Staff Assignment step allows you to choose what roles and groups will be part of the escalation, as well as the order that the escalation will follow.

At least one of the three flow steps in the Staff and Group Assignment category must be configured for a flow.  

Configure Staff Assignment Flow Step

When active, this flow step will send alerts to all of the staff assigned to the event's unit.

  1. Click Staff Assignment to view the Staff Assignment configuration pane.

  2. Click the toggle switch. The switch will be set to Yes. 

  3. Click Back to return to the Configure Template screen and continue the flow creation process.

Configure On-Call Flow Step Edit section

This staffing group flow step allows you to choose the on-call group that will receive alerts. 

Multiple facilities and on-call groups can be added to this flow step. Each on-call group can be assigned a set of criteria that determines what events trigger alerts for the group.

Click On-Call to view the On-Call configuration pane.

Step 1: Set the FacilityEdit section

This step allows you to choose the facility that the On-Call group is associated with.

  1. Click Add Facility. The Facility editor is displayed.

  2. Click in the Facility drop-down menu.

  3. Locate and choose the facility that the desired On-Call group is associated with. 

Step 2: Choose the On-Call Group Edit section

This step allows you to associate triggering events with specific on-call groups.

  1. Click Search in the On-Call group section.

  2. Start typing the name of the desired on-call group. A drop-down menu will be displayed containing the groups that match the characters you've entered.

  3. Click on the required On-Call group to add it.

Step 3: (Optional) Choose the On-Call Roles

By default, the alert is sent to all roles in the On-Call group. This step allows you to select specific roles within the On-Call group to receive the alerts

In cases where two or more people are assigned to the same role at the same time in an on-call group, the escalation will be sent to all of them. When one person accepts the escalation, all other instances of this escalation are dismissed.

  1. Click Roles. The On-Call Roles configuration pane is displayed.

  2. Click on the toggle switch to set it to No. The On-Call Roles search field is displayed.

  3. Click in the Search field and start typing the name of an on-call group role. A drop-down menu will be displayed containing the roles that match the characters you've entered.

  4. Click on the desired role. 

  5. (Optional) Click Add On-Call Role to add another On-Call role. A new Search field is displayed.  

  6. Repeat steps 3 through 5 for each role to be added. The order that roles appear in this list can be changed.  See Reordering Roles and Users in Flows for more information.

Step 4: (Optional) Add Additional Facility

Additional facilities can be added to the flow and configured with On-Call groups as well.

Click Add Facility. A new facility editor is added to the flow.  Repeat the process above to configure the facility and the groups until all required facilities have been added.

Configure Groups Flow Step

This staffing group flow step allows you to choose the group that will receive alerts. 

Multiple facilities and groups can be added to this flow step. Each group can be assigned a set of criteria that determines what events trigger alerts for the group.

Click Groups to view the Groups configuration pane. 

Step 1: Set the Facility

This step allows you to choose the facility that the group is associated with.

  1. Click Add Facility. The Facility editor is displayed.

  2. Click in the Facility drop-down menu.

  3. Locate and choose the facility that the desired Group is associated with. 

Step 2: Add the Group

This step allows you to associate triggering events with specific groups.

  1. Click Search in the Group section.

  2. Start typing the name of the desired group. A drop-down menu will be displayed containing the groups that match the characters you've entered.

  3. Click on the required group to add it. By default the alert is sent to all roles in the group.

  4. (Optional) Add additional groups by clicking + Add Group and repeating steps 2 and 3 until all required groups have been added.

Step 3: (Optional) Add Additional Facility

Additional facilities can be added to the flow and configured with groups as well.

Click Add Facility. A new facility editor is added to the flow. Repeat the process above to configure the facility and the groups until all required facilities have been added.

Configure Spok Go Options

The Spok Go step allows you to customize the labels given to the Accept and Decline buttons as they appear on Spok Go devices and choose the priority assigned to alerts.

  1. Click Spok Go. The Spok Go configuration pane is displayed.

  2. In the Accept Label text field, enter the text to be displayed on the button that accepts an alert.

  3. In the Decline text field, enter the text to be displayed on the button that declines an alert.

  4. Click the Priority drop-down menu and choose the priority assigned to alerts generated by this flow.

    Selecting the Use event priority option will give alerts generated by this flow the same priority level as the triggering event.

  5. Click Back to return to the Configure Template screen and continue the flow creation process.

Step 4: Configure Flow Settings

  1. (Optional) Deactivate the flow by clicking the ACTIVE slider. You may wish to deactivate this flow if it won't be in use immediately after it's created

  2. In the Name field, enter a name for the Nurse Call flow, such as Nurse Call - ICU. The flow name is displayed on the alert notification in Spok Go.

  3. (Optional) In the Description field, enter a brief description of the flow.

  4. Click Save Flow. 

Creating a Staff Assignment to Spok Go Tasks Flow

Step 1: Choose a Flow Template 

  1. Click CC_Main_Menu.png.

  2. Click Workflow.

  3. Click Templates.

  4. Under Templates, click Nurse Call. 

  5. Select the Staff Assignment to Spok Go Tasks template. 

  6. Click Use This Template. The Flow Editor screen is displayed. See Using the Flow Editor for more information.

Step 2: Choose the Location

  1. Click Location.

  2. Click the Select a Location drop-down to select the unit, room, or bed within your hospital for this flow. You can type a region name in the Search field or scroll through the list to find your location. 

Once a location is chosen, the location name is displayed above the drop-down menu and the location checkmark changes from gray to green.

Step 3: Configure Staff Assignment to Spok Go Tasks Flow Steps

This section describes how to configure each flow step.

Create Nurse Call Triggers

This flow step allows you to choose and configure the types of nurse call triggers that this flow will act on.

  1. Click Nurse Call Trigger. The Nurse Call Trigger configuration pane is displayed.

  2. Click Add Criterion. The criterion editor is displayed.  See Nurse Call Trigger Criteria Definitions for information about the options available for nurse call event triggers.

  3. Choose the criterion type by clicking the criterion type drop-down menu and select the desired option.

    The currently supported Nurse Call Integration does not support the Message Importance and Priority Criterion Types.

  4. Choose the operator by clicking the operator drop-down menu and choosing the desired option.  

  5. Add the desired criterion values. The options available will vary based on the selected criterion type. 

  6. (Optional) Repeat steps 2 through 5 to create all criteria required for this flow.

  7. Click Back to return to the Configure Template screen and continue the flow creation process.

Configure Staff Assignment

The Staff Assignment flow step allows you to choose what roles will be part of the escalation, as well as the order that the escalation will follow.

Each role can only appear once in the Staff Assignment list.

  1. Click Staff Assignment. The Staff Assignment configuration pane is displayed.

  2. Click in the text field and start typing the name of the role that should receive an alert. A drop-down menu will be displayed containing the roles that match the characters you've entered.

  3. Click on the desired role to add it to the first position in the list.

  4. (Optional) Add another role to the list by clicking Add Role. An additional text field is added to the list.  Repeat steps 2 and 3 for each role that is part of this staff assignment.

  5. Click Back to return to the Configure Template screen and continue the flow creation process.

Configure Spok Go Options

The Spok Go step allows you to customize the labels given to the Accept and Decline buttons as they appear on Spok Go devices and choose the priority assigned to alerts.

  1. Click Spok Go  to view the Spok Go configuration pane.

  2. In the Accept Label text field, enter the text to be displayed on the button that accepts an alert.

  3. In the Decline text field, enter the text to be displayed on the button that declines an alert.

  4. Click the Priority drop-down menu and choose the priority assigned to alerts generated by this flow.

    Selecting the Use event priority option will give alerts generated by this flow the same priority level as the triggering event.

  5. Click Back to return to the Configure Template screen and continue the flow creation process.

Configure Escalation Timer Options

The Timer flow step allows you to create an escalation scheme to fit your organization's requirements. See Using Timers for more information about using the Timers flow step.

Configure the Default Escalation Path

When a workflow is created, the Timer flow step contains the Default Escalation Path, and the Default Escalation Path contains one escalation.

Spok recommends that the number of escalations in an Escalation Path should not be greater than the number of staff members that will receive the escalations.

Configure Escalation 1
  1. Click Timers. The Timers configuration pane is displayed.
  2. Locate Escalation 1 and click Settings. The Escalation Settings pane is displayed.
  3. Set the Timer to the desired escalation time.
  4. (Optional) Click the Reminder toggle. The Reminder settings are displayed.
  5. Choose and configure the desired reminder pattern.
  6. Click Back to continue configuring the Timer flow step.
Configure Additional Escalations (Optional)
  1. Click + Add Escalation. The new escalation is added to the Escalation Path, and the escalation configuration pane is displayed.
  2. Set the amount of time allowed before this escalation is triggered.
  3. (Optional) Click the Reminder toggle to display the reminder configuration tools.
  4. Choose and configure the desired reminder pattern.
  5. Click Back to continue configuring the Timer flow step.
  6. Repeat steps 1 through 5 for each additional escalation to be added to the Escalation Path.
Configure Additional Escalation Paths (Optional)

Multiple escalation paths can be added to a workflow. 

  1. Click + Add Escalation Path. A list of priority levels is displayed.
  2. Choose the event importance level that will trigger this Escalation Path. The new path will be added to the Timer flow step.
  3. Repeat the escalation path configuration process for this new escalation path and for any additional escalation paths added to the workflow. 

Step 4: Configure Flow Settings

  1. (Optional) Deactivate the flow by clicking the ACTIVE slider. You may wish to deactivate this flow if it won't be in use immediately after it's created

  2. In the Name field, enter a name for the Nurse Call flow, such as Nurse Call - ICU.

  3. (Optional) In the Description field, enter a brief description of the flow.

  4. Click Save Flow.

Creating a Static User List to Spok Go Tasks Flow

Step 1: Choose a Flow Template 

  1. Click CC_Main_Menu.png.

  2. Click Workflow.

  3. Click Templates.

  4. Under Templates, click Nurse Call. 

  5. Select the Staff Assignment to Spok Go Tasks template. 

  6. Click Use This Template. The Flow Editor screen is displayed. See Using the Flow Editor for more information.

Step 2: Choose the Location

  1. Click Location.

  2. Click the Select a Location drop-down to select the unit, room, or bed within your hospital for this flow. You can type a region name in the Search field or scroll through the list to find your location. 

Once a location is chosen, the location name is displayed above the drop-down menu and the location checkmark changes from gray to green. See Using the Flow Editor.

Step 3: Configure Static User List to Spok Go Tasks Flow Steps

Each flow has four flow steps that will allow you to customize how nurse calls are handled by the system. 

This section describes how to configure each flow step.

Create Nurse Call Triggers

This flow step allows you to choose and configure the types of nurse call triggers that this flow will act on.

  1. Click Nurse Call Trigger to view the Nurse Call Trigger configuration pane.

  1. Click Add Criterion. 

  2. Choose the criterion type by clicking the criterion type drop-down menu and select the desired option. 

    The currently supported Nurse Call Integration does not support the Message Importance and Priority Criterion Types.

  3. Choose the operator by clicking the operator drop-down menu and choosing the desired option.  

  4. Add the desired criterion values. The options available will vary based on the selected criterion type. See Nurse Call Trigger Criteria Definitions for  information about the options available for order event triggers.

  5. (Optional) Repeat steps 2 through 5 to create all criteria required for this Nurse Call flow.

  6. Click Back to return to the Configure Template screen and continue the flow creation process.

Configure Static User List

The Static User List flow step allows you to add specific staff members to the escalation list, as well as the order that the escalation will follow.

  1. Click Static User List to view the Static User List configuration pane.

  2. Click in the text field and start typing the name of the role that should receive an alert. A drop-down menu will be displayed containing the roles that match the characters you've entered.

  3. Click on the desired role to add it to the first position in the list.

  4. (Optional) Add another role to the list by clicking Add Role. An additional text field is added to the list.  Repeat steps 2 and 3 for each role that is part of this staff assignment.

  5. Click Back to return to the Configure Template screen and continue the Nurse Call flow creation process.

Configure Spok Go Options

The Spok Go step allows you to customize the labels given to the Accept and Decline buttons as they appear on Spok Go devices and choose the priority assigned to alerts.

  1. Click Spok Go  to view the Spok Go configuration pane.

  2. In the Accept Label text field, enter the text to be displayed on the button that accepts an alert.

  3. In the Decline text field, enter the text to be displayed on the button that declines an alert.

  4. Click the Priority drop-down menu and choose the priority assigned to alerts generated by this flow.

    Selecting the Use event priority option will give alerts generated by this flow the same priority level as the triggering event.

  5. Click Back to return to the Configure Template screen and continue the flow creation process.

Configure Escalation Timer Options

The Timer flow step allows you to create an escalation scheme to fit your organization's requirements. See Using Timers for more information about using the Timers flow step.

Configure the Default Escalation Path

When a workflow is created, the Timer flow step contains the Default Escalation Path, and the Default Escalation Path contains one escalation.

Spok recommends that the number of escalations in an Escalation Path should not be greater than the number of staff members that will receive the escalations.

Configure Escalation 1
  1. Click Timers. The Timers configuration pane is displayed.
  2. Locate Escalation 1 and click Settings. The Escalation Settings pane is displayed.
  3. Set the Timer to the desired escalation time.
  4. (Optional) Click the Reminder toggle. The Reminder settings are displayed.
  5. Choose and configure the desired reminder pattern.
  6. Click Back to continue configuring the Timer flow step.
Configure Additional Escalations (Optional)
  1. Click + Add Escalation. The new escalation is added to the Escalation Path, and the escalation configuration pane is displayed.
  2. Set the amount of time allowed before this escalation is triggered.
  3. (Optional) Click the Reminder toggle to display the reminder configuration tools.
  4. Choose and configure the desired reminder pattern.
  5. Click Back to continue configuring the Timer flow step.
  6. Repeat steps 1 through 5 for each additional escalation to be added to the Escalation Path.
Configure Additional Escalation Paths (Optional)

Multiple escalation paths can be added to a workflow. 

  1. Click + Add Escalation Path. A list of priority levels is displayed.
  2. Choose the event importance level that will trigger this Escalation Path. The new path will be added to the Timer flow step.
  3. Repeat the escalation path configuration process for this new escalation path and for any additional escalation paths added to the workflow. 

Step 4: Configure Flow Settings

  1. (Optional) Deactivate the flow by clicking the ACTIVE slider. You may wish to deactivate this flow if it won't be in use immediately after it's created

  2. In the Name field, enter a name for the Nurse Call flow, such as Nurse Call - ICU.

  3. (Optional) In the Description field, enter a brief description of the flow.

  4. Click Save Flow.

Editing a Nurse Call Flow Edit section

After flow has been created, you can edit the location, the assigned role from the staff assignment, the labels for the Accept and Decline buttons displayed on the alert in Spok Go,  the escalation timer, or the description of the flow.

Changes to a flow are not saved until you click the Save Flow button on the Edit Flow screen.

Opening an Existing Flow

  1. Click CC_Main_Menu.png.

  2. Click Workflow.

  3. Click Flows. 

  4. Click on the desired flow by choosing it from the list.  The flow Overview screen is displayed. See Using the Flow Overview Page. 

  5. Click Edit Flow. The Flow Editor is displayed.  See Using the Flow Editor. 

Searching for an Existing Flow by Location

The Flows list can be filtered by location to make it easier to find the flow that you're looking for.

  1. Click CC_Main_Menu.png.

  2. Click Workflow.

  3. Click Flows.

  4. Click on the Select a Location drop-down menu.

  5. Navigate to the location that the flow has been applied to and click on that location.  The Flows list is filtered to only show flows that are applied to that location.

Clear the location filter by clicking on the "x" next to the location name in the location drop-down menu.

Editing a Flow Location

  1. Click Location.

  2. Click the Select a Location drop-down to select the unit, room, or bed within your hospital for this flow. You can type a region name in the Search field or scroll through the list to find your location. 

Editing the Nurse Call Triggers Flow Step

  1. Click Nurse Call Triggers in the Flow Steps list or in the flow diagram to view the Nurse Call Triggers configuration pane.

  2. Make the desired edits to the nurse call triggers. See Removing Nurse Call Criteria and Triggers. 

  3. Click Back to return to the Edit Flow screen

Editing the Staff Assignment Flow Step (Nurse Call Code)

  1. Click Staff Assignment in the Flow Steps list or in the flow diagram to view the Staff Assignment configuration pane.

  2. Set the toggle to the desired position.

  3. Click Back to return to the Edit Flow screen 

Editing the Staff Assignment Flow Step (Staff Assignment to Spok Go Task)

A role can only appear once in the Staff Assignment list.

  1. Click Staff Assignment in the Flow Steps list or in the flow diagram to view the Staff Assignment configuration pane.

  2. Make the desired change to the flow step.  See Reordering Roles and Users in Flow Steps.

  3. Click Back to return to the Edit Flow screen. 

Editing the Static User List Flow Step

  1. Click Static User List in the Flow Steps list or in the flow diagram to view theStatic User List flow step.

  2. Make the desired change to the flow step.  See Reordering Roles and Users in Flows.

  3. Click Back to return to the Edit Flow screen.

Editing the On-Call Flow Step

A role can only appear once in the Staff Assignment list.

  1. Click On-Call in the Flow Steps list or in the flow diagram to view the On-Call configuration pane.

  2. Make the desired change to the flow step.  

  3. Click Back to return to the Edit Flow screen. 

Editing the Groups Flow Step

A role can only appear once in the Staff Assignment list.

  1. Click Groups in the Flow Steps list or in the flow diagram to view the Groups configuration pane.

  1. Make the desired change to the flow step.  

  2. Click Back to return to the Edit Flow screen. 

Editing the Spok Go Options Flow Step

The Spok Go step allows you to customize the labels given to the Accept and Decline buttons as they appear on Spok Go devices.

  1. Click Spok Go in the Flow Steps list or in the flow diagram to view the Spok Go configuration pane.

  2. Make the desired changes to the Accept and Decline labels.

  3. Click Back to return to the Edit Flow screen. 

Editing the Timer Flow Step

Adding a New Escalation

Spok recommends that the number of escalation timers in the list should not be greater than the number of staff members that will receive the escalations.

  1. Locate the Escalation Path that will receive the new escalation.
  2. Click + Add Escalation. The new escalation is added to the Escalation Path, and the escalation configuration pane is displayed.
  3. In the Timer section, set the amount of time allowed before this escalation is triggered.
  4. (Optional) Click the Reminder toggle to display the reminder configuration tools.
  5. Choose and configure the desired reminder pattern. A summary of how many and how often the staff member will receive reminders is displayed.
  6. Click Back to continue configuring the escalation.

Adding a New Escalation Path

  1. Click + Add Escalation Path. A list of priority levels is displayed.
  2. Choose the event importance level that will trigger this Escalation Path. The new path will be added to the Timer flow step.

Editing an Existing Escalation

  1. Locate the escalation to be edited and click Settings. The Escalation Settings configuration pane is displayed.
  2. Made the required changes to the escalation.
  3. Click Back.

Deleting an Escalation

  1. Click CC_kebab_icon.png next to the escalation to be deleted.
  2. Click Delete.

Deleting an Escalation Path

The Default Escalation Path cannot be deleted.

  1. Click CC_kebab_icon.png next to the Escalation Path title.
  2. Click Delete.

Activating and Deactivating a Flow

Click on the Active/Inactive slider to set the flow to the desired status.

Editing the Name and Description of a Flow

The name and description of a flow can be changed on the Edit Flow screen.  Click in the appropriate field and change the text to the desired name or description.

Saving Flow Changes

When you've finished making changes to the flow, click Save Flow.  

Saving the flow will update the flow to the next version.  See Viewing the Flow or Template Version.

Deleting Workflows

If an in-progress workflow is deleted, the workflow will run to completion before it is removed from the system.

Deleting a Single Workflow

  1. While viewing the Flows list, click on the workflow to be deleted.  The workflow's Overview page is displayed.
  2. Scroll to the bottom of the page, and click Delete this workflow permanently. The workflow is deleted.

Deleting Multiple Workflows

  1. While viewing the Flows list, add a check next to each flow to be deleted.
  2. Locate the Select / Deselect All check box in the title bar of the Flows list.

    CC_check_all_checkbox.png
  3. Click the down arrow near the checkbox. The action menu is displayed.
  4. Click Delete Workflows. The workflows are deleted.

Removing Trigger Criteria 

Removing Trigger Criteria Values

To delete a trigger criteria value from a criterion, click the X to the right of the value.

Removing Criteria

To delete criteria from the list, click the X to the right of the item.

nurse call remove criterion.png

Reordering Roles and Users in Flow Steps

The position of a role or staff member in the Staff Assignment and Static User List flow steps can be changed by clicking on an item in the list and dragging it to the desired position. That item will now occupy that position and the item previously in that position will move down one place in the list.

Using Timers

When a workflow is created, the Timer flow step contains the Default Escalation Path, and the Default Escalation Path contains one escalation. However, the Timer flow step allows you to create multiple escalations and escalation paths and design a scheme that fits your organization's requirements.

Using Escalation Paths

New Escalation Paths can be added to the Timer flow step. When a Workflow Admin creates a new Escalation Path, they associate it with one of the four priority levels: Low, Normal, High, and Critical.

When an alert is received, Workflow applies the matching Escalation Path based on the priority level of the alert. If there are no matching Escalation Paths, the Default Escalation Path is used.

Using Escalations

Multiple escalations can be added to any Escalation Path. Each escalation has an escalation timer used to configure how much time will elapse before the next escalation, and escalations can be configured to send reminders to users with several options for how many and how often reminders are sent.  

Escalations in the list correspond to the order that staff members receive them. The first timer will apply to escalations sent to the first person in line to receive them. The second timer will apply to escalations sent to the second person in line. The last timer in the list will apply to all remaining staff members.

For example, an Orders flow has three escalations configured, and there are seven staff members set to receive escalations. In this situation, the timers will be applied as follows:

Staff member Timer used for escalations
John Escalation 1
Bob, William Escalation 2
Jane Escalation 3
Lisa Escalation 3
Jimmy Escalation 3
Sara Escalation 3

Nurse Call Trigger Criteria Definitions

Each trigger criterion has three parts.  This section describes the parts that makes up a trigger criterion and the available options for each part. 

Criterion Types

The criterion type sets the type of information contained in the received alert that the flow will look for.  See Criteron Values.

The currently supported Nurse Call Integration does not support the Message Importance and Priority Criterion Types.

Criterion Type

Description

Title

The title of the event message.  

Message Importance (Unsupported)

The level of importance of the message. 

Priority (Unsupported)

The priority level assigned to the event. 

 

Criterion Operators

The criterion operator sets the relationship between the criterion value and type that will trigger the flow.  

Criterion Operator

Description

IS

A received alert that matches the criterion value will trigger the order event.

IS NOT

A received alert that does not match the criterion value will trigger the order event

CONTAINS

A received alert that contains the criterion value will trigger the order event.

NOT CONTAINS

A received alert that does not contain the criterion value will trigger the order event.

 

Criterion Values

The criterion value sets the specific information within the received alert that will trigger the flow.

Each trigger criterion can have multiple criterion values associated with it.

Criterion Type

Available Criterion Values 

Title

Any sequence of alphanumeric characters.

Message Importance

One or more of the following values:

  • Low

  • Normal

  • High

  • Critical

Priority

Any sequence of alphanumeric characters.