Viewing Application Status Information

The application status information that can be viewed in the Spok Mobile application allows you to view status information for the following things:

• Registration
• Push Listener Status
• Network Service Status
• Enable Health Check
• Health Check

The Registration screen can be accessed after you have the client registered on your device. This can be helpful when registering your device to additional sites for a multi-site configuration. Additionally, this also allows you to access your registration information.

To find the registration information, perform the following steps: 

1. In the Spok Mobile application, click the drawer button. The drawer displays.

2. Choose the Settings option. The Settings screen displays.

3. Choose the Registration option. The Registration screen displays, allowing you to re-register your device, add a new site registration, view the username under which the device is registered, access the About information, or resend your password by clicking on the Forgot Password link.

The push listener status information can be accessed from the App Status screen in the Spok Mobile application. The Push Listener Status feature notifies you if there are any errors with your push connection. In most configurations, this connection is responsible for ensuring that you receive your push notifications (messages) from the server.

To find the push listener status information, perform the following steps:  

1. In the Spok Mobile application, click the drawer button. The drawer displays.

2. Choose the Settings option.  The Settings screen displays.

3. In the Settings screen, choose the Push Listener option. The Push Listener screen displays.

The network service status information can be accessed from the App Status screen in the Spok Mobile application. The Network Status feature reports on any network requests that are being executed. For example, these can be any requests that the client sends to the client server to request information, like sending status updates, getting messages, or getting settings.

To find the network status information, perform the following steps:  

1. In the Spok Mobile application, click the drawer button. The drawer displays.

2. Choose the Settings option.  The Settings screen displays.

3. In the Settings screen, choose the Network Service option. The Network Service Status screen displays.

The Enable Health Check settings option allows you to configure if the Health Check feature should continuously run to detect potential application errors. When the option is enabled, the Health Check feature runs on your device; when the option is disabled, the Health Check feature does not run on your device. For detailed information on how to enable the Health Check feature, please refer to Troubleshooting.

The Health Check feature in the Spok Mobile application identifies potential issues with connections to and from the application. In the Health Check screen, different colored icons represent varying levels of potential connection failures that can occur. For detailed information on how to access and use the Health Check feature for troubleshooting the Spok Mobile application, please refer to Troubleshooting.