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Technical Note: Spok Contact Center and CTI - Upgrade from Windows 7 to Windows 10

Systems Impacted 

Impact: Low

All Contact Centers and CTI.

Overview

Spok does not recommend in-place OS upgrades on Operator Console PCs due to:

  • PBX vendor requirements for re-install and configuration.
  • Unanticipated production downtime due to OS patches, OS loads, Driver reinstall, etc.

Remediation

Should you choose to perform an in-place OS upgrade from Windows 7 to Windows 10, a re-install CTI TSPs, Drivers, and/or Console applications will likely be required. Consult with your Spok Sales Representative for additional discussions on this topic.

Additional Notes

None