Skip to main content

Need Help Using Spok Knowledge?

Certain site features may not be supported by older versions of Internet Explorer.
Chrome, Edge, Firefox, or Safari will provide the most optimal experience.
Spok

Technical Note: Spok Contact Center and CTI - Upgrade from Windows 7 to Windows 10

Systems Impacted 

Impact: Low

All Contact Centers and CTI.

Overview

Spok does not recommend in-place OS upgrades on Operator Console PCs due to:

  • PBX vendor requirements for re-install and configuration.
  • Unanticipated production downtime due to OS patches, OS loads, Driver reinstall, etc.

Remediation

Should you choose to perform an in-place OS upgrade from Windows 7 to Windows 10, a re-install CTI TSPs, Drivers, and/or Console applications will likely be required. Consult with your Spok Sales Representative for additional discussions on this topic.

Additional Notes

None