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CEIP Stopping Enterprise Alert

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Overview

Symptoms

  • Sentry stations stop getting notifications.
  • 911 calls are not displayed in Enterprise Alert.
  • Customer does not get notification that Enterprise Alert has stopped.
  • No errors are displayed.
  • Restarting Enterprise Alert resolves the issue temporarily (typically several days ).

Resolution/Topic

Check Windows System Event logs for the below - 

System event logs show “User Logoff Notification for Customer Experience Improvement Program”. See screen shot below.

clipboard_ebf7e80c4eb06d49ed7b22642590b7615.png

If you see this entry, Windows Customer Experience Improvement Program (CEIP) is logging off the user session  for Enterprise Alert user. 

 

Resolution

Disable CEIP

There are several sites on the Internet that list steps to disable this program.  Spok is not able to recommend a specific site/article.  Please work with your IT team to disable CEIP.

 

Related Defects:

N/A

 

KB38207